Questions & Answers
Questions & Answers
3 available 3 • View allHow to claim money from a UAE company against provided services

2
Q: We as an Indian company provided software services to one of our clients in the UAE (a private company) in 2017.
Since then, the customer is delaying the payment, and now we have offered him a 50% net discount on their payable as requested by them. Even with this, they are not paying.
What legal action can be taken against them?


Sep 20, 2021
294
Filing a case for recovering unpaid invoices from a customer


1
Q: A Puerto Rican based company supplies products to a resident company in the UAE. The UAE resident company refused to settle the payment.
No formal agreement was there, only the shipping documents in the name of the customer and invoices are present.
Can we file a case against the UAE resident company in the UAE while we are not registered in the UAE?



May 24, 2019
1032
Cheque case for claiming a pending payment from the customer
1
Q: Hi!
I have a customer and his cheque was recently bounced. He intentionally issued a closed account cheque and we realised when the bank letter informed us.
It's now 5 months and he is neither paying nor answering the calls, and I cannot travel every day to Abu Dhabi to chase him.
Can you guide me? What is the best way to get the payment back?
Thanks

Jan 18, 2019
740
Legal blog
2 available 2 • View allPayment Orders in the UAE 4
An interview-format article covering the topic of payment orders in the UAE. This is from the legal podcast of lawyer Ludmila Yamalova, the founder of Lawgical with LYLAW.
Mar 24, 2021
1346
Bounced Cheques in the UAE: What You Need to Know in 2024 291
In the UAE, cheque bounce is a very frequent problem faced by people during their span in the country. It is covered under the purview of Commercial Transactions Law, and legal implications/penalties can be financially severe and daunting for more “serious” offenses. Bounced cheque issues may arise in a variety of commercial transactions, including but not limited to, companies’ exchanges, bank loans, property rents or purchases, and individual transactions.
Oct 15, 2024
221970
Laws & Regulations
4 available 4 • View allFederal Law No. (5) of 1985 On the Civil Transactions Law of the United Arab Emirates 96
The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.
Dec 15, 1985
148363
Federal Law No. (18) of 1993 Issuing the Commercial Transactions Law 19
This Law applies to merchants, as well as to all acts of commerce carried out in the UAE by any person even though he be not a trader. Commercial matters regarding which specific Federal laws are issued shall be subject to the provisions of such laws, and to the provisions hereof which do not contradict with said laws.
Sep 7, 1993
33006
Federal Law No. (3) of 1987 Promulgating the Penal Code 29
This Law promulgates the Federal Penal Code (Criminal Law) of the United Arab Emirates. Crimes and chastisement punishments shall be determined in accordance with the provisions of this Law and other penal codes.
Dec 8, 1987
47902
Federal Law No. (35) of 1992 Concerning The Criminal Procedural Law 13
The law promulgates UAE Criminal Procedural Law (Penal Procedures Law) which governs criminal procedures in the UAE. This law applies to the procedures relating to offences whose punishments are not specified, dogma and punitive offences, and blood money, if they do not violate the Sharia rules.
Jun 15, 1992
19105

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3184 3184 answers •
View allHow can I cancel my current visa immediately without serving notice? 0
Hello,
I got an offer letter from another company. I want the immediate cancellation paper before 20th April.
I don't have time to submit my notice period registration. What should I do?
Please give me the best advice!
Apr 4, 2025
84
During the notice period, is an employee allowed to take sick leave? 0
Hello,
During the notice period, is an employee allowed to take sick leave? If not, can the employer deduct the sick leave from the employee’s end-of-service benefits?
Additionally, what is the legal basis for this? Specifically, which law or ministerial decision governs this matter?
Apr 4, 2025
136
Can I request reopening a civil case if the judgment was in my absence due to sending notices to the wrong address? 0
Lawyers misunderstood my question. Please read carefully and then guide me.
Case Type: Civil Case
Claim amount: 400,000
Paid: 65,000
Reason: Commercial agreement of supply
Emirate: Ajman
This case was registered in 2022. The judgment was in my absence, as notices were sent to the wrong address.
I was sent to jail. I made a down payment, bailed, and paid some more amount as installments. The total paid amount is AED 65000.
Now, again, an arrest warrant is issued as I did not pay the remaining 335,000 of the claim.
According to me, I had to pay only this amount because the executioner made a wrong claim, not as per the genuine claim.
So I want to reopen the case file.
I want the court to reinvestigate and start the case from scratch.
1) How can I make that request?
2) What documents are required?
3) Chances of reopening of case?
4) Cancellation of arrest warrant
Please guide me in detail, as I will do everything myself, as I cannot afford a lawyer right now.
Apr 4, 2025
72
I booked a hotel stay for Eid through a travel agency and it was canceled two days before Eid. What to do? 0
I booked a hotel stay for Eid through a travel agency two weeks before Eid. The travel agency confirmed the booking on payment.
One day before Eid, the agency reached out, saying they had an issue with the supplier/hotel and the booking would be cancelled.
They offered alternative hotels that didn’t match the original property. I suggested some properties, and they couldn’t arrange them, or they asked for further payment, so I didn’t book anything through them.
What are my rights to a refund and compensation, as I had to book other arrangements separately at a significantly higher cost due to the last-minute prices?
It also caused significant emotional distress, less than 24 hours before the holiday. To which authority can a complaint be made in case of an unsatisfactory outcome?
Both the agency and the hotel are in Dubai.
Apr 4, 2025
64
If a bank has filed an execution cheques case through the Dubai Courts. Is a travel ban automatically applied? 0
A bank has filed an execution cheques case through the Dubai Courts due to nonpayment of a personal loan and credit card.
Is a travel ban automatically applied?
I looked on the Dubai Courts website, and it says the judge has issued a “reserved” order for my case.
Furthermore, when the bank emails, they threaten me with a travel ban. So I am assuming there is no travel ban issued (but I don’t know). I haven’t received any notice of a travel ban.
If there is a travel ban, how do I find out?
I have checked the Dubai police app, and there are no financial crimes against me.
Please advise if you know.
Apr 4, 2025
144

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173 173 answers •
View allIs there hope for bail in a 25-year sentence for a minor drug charge? 0
Dear Lawyers,
My brother was sentenced to 25 years in jail for a minor drug case (1 gram) on October 24, 2024. Can he get bail?
What will happen next, and what can I do to help him get released?
Kindly advise!
Nov 12, 2024
164
If you had a case for defaulting on a loan and resolved it, how to clear it from the database? 0
Hello,
I have a question.
My husband had a loan 15 years ago, he had difficulty paying this loan, and the bank opened a case, which was solved, and he paid the full loan.
He is still in Dubai and has a good work position.
How is it possible to remove the solved bank case from the database to have the possibility of getting the credit card and loan?
Thank you.
Sep 16, 2024
85
How can I inform authorities I signed a police statement I didn't understand? 0
Good Day,
As someone unfamiliar with local laws and a non-Arabic speaker, the police took my statement but did not provide a translation and told me to sign. I have no idea what they wrote or presented in the case.
The case is now with the Public Prosecution. What should I do to ensure the authorities are aware of this?
Sep 5, 2024
88
Can I bail my husband out if I'm a visitor and provide my passport? 0
Dear Lawyers,
My husband is under investigation, and I want to get him bailed out from detention.
However, I am a visitor. Can I get him bail by providing my passport?
Aug 29, 2024
108
How can I file for divorce in the UAE as an Indian Christian with a son, and ensure custody? 0
Hi, good morning,
I’m an Indian residing in the UAE and want to apply for a divorce. My husband and I have been living separately for more than 3 years, and he has been living in India since our separation.
We are both Indians and Christians (non-Muslims). We have a son who is 8 years old now. Can you please let me know the divorce procedure if we want to proceed in the UAE, both with and without mutual consent?
Additionally, please advise on how to proceed with custody, as my son currently resides with me.
Thank you!
Aug 28, 2024
138

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249 249 answers •
View allAssistance with clearing a police case and lifting a travel ban in the UAE 0
Good day!
I have rental disputes and got a settlement plan 8 months ago.
But I did not pay the settlement because at the moment of applying for the settlement plan, I had a job offer and lost it because of the travel ban and the visa could not be processed.
I have another personal police case where I already paid an amount of 18,000 and the claim was 40,000 dirhams. Now that I did not continue paying, the plaintiff put the case again.
I have another offer letter now and I want to get a clearance certificate within 48 hrs, or else I might lose this job as well.
Kindly advise
Sep 7, 2022
316
I bought a new vehicle from the dealership with a hidden defect. What can I do? 0
I bought a new vehicle from the dealership [-----] and after 5 min of using the car, an alert popped up. Less than 24h later I informed the dealers of the issue.
After struggling with them about it, I finally brought the car to service at their company and they have confirmed the part needs to be fully changed.
I’m telling them I cannot accept a faulty car and demand either a refund or another vehicle. So far they’ve been less than cooperative.
Oct 5, 2022
242
How to know the judgment when the portal says "decided"? 0
Dear sir/madam,
There is a case against me in a commercial, full-jurisdiction court. Sorry if I'm getting this wrong. I have not participated in the case and on the advice of my UK lawyers, I have not been represented there in Dubai.
Upon checking the portal, it says a judgment was reached yesterday, but I can't see further details. So my questions are:
1) Do judgments happen behind closed doors or in front of the lawyers? (the plaintiffs have lawyers)
2) How long does it usually take for the verdict to be public and for me to see the outcome of the case?
The only thing it says online is the word "decided".
Oct 19, 2022
665
Getting deported from the UAE while the medical checkups are good. What to do? 0
Hi there,
I got deported from the UAE for failing medical but when I reached my country, I have done several medical checkups but everything is OK; HIV negative, no hepatitis B, etc.
I don't know if there was a mistake or a misfortune for me. I am wondering if they can allow me to come back to Dubai.
Sep 1, 2022
754
Is it mandatory to visit the CID in person to update my records? 0
Respected Advisors,
I have been involved in a few criminal cases since 2017, but all of them were cleared by this year. I have obtained release letters for all the cases from the public prosecution office through an online portal.
Recently, I also received my residence visa. After the visa process was completed, I applied for a PCC online. However, the request was rejected.
I contacted the 901 office, and they advised me to visit the CID. I arranged for a power of attorney to be granted along with all the necessary documents to update the system.
Twice I was told to come in person, but I am hesitant to do so because of my previous negative experience.
Could someone please advise me whether I must go in person or if the person holding the power of attorney can handle the process?
Thank you!
Nov 15, 2023
671

Other answers by
14 14 answers •
View allFiling a complaint against a shipping company due to delivery delay 0
Greetings,
I sent a shipment of around 40k of value to France from Dubai on the 25th of August. During the communication with the shipping company, I was informed that it will take 6-7 days.
It is the 7th of September today and until now they are unable to give me an update on where my shipment is. Moreover, this delay has cost me extra money on having to postpone the ticket of the receiver in France and his extra stay expenses.
Is there any official complaint, or any actions that I can take against such an unprofessional company?
Appreciate your reply!
Sep 7, 2022
2257
Working as a teacher and running an online business at the same time 0
Dear sir/madam,
I am a teacher in Dubai under my husband's sponsorship. I have a salary account in Dubai Islamic Bank.
I need to know the legal requirements for starting an online e-commerce business for which I will need to register a company.
Can I work as a teacher and run my online business as well?
I want to go with the laws.
Sep 5, 2022
338
A new partner is delaying the payment of his share. What to do? 0
Dear Lawyers,
I have a company in Sharjah FZ. I hold 51% shares and my partner holds 49% shares. I am the director, manager, and the sole beneficiary of the company bank account. We are both now under the company visa.
I, as the business owner, demand a few things for him to provide before he can benefit from the company. The point of the agreement is:
- The new shareholder needs to provide business development capital for AED 145,000, payment will be on several terms.
Since I made the change on the license and put him under the company visa, he has been delaying paying the capital.
I have been chasing him through messages and phone calls, but he is still not responding. This made the cash flow of the company a mess.
1. What legal step can I take to take him out of the company and seek compensation for the mess he made with the company?
2. Will it be better for me to file bankruptcy or to fight the legal action against him?
Thank you so much, appreciate your answer!
Aug 24, 2022
315
The company reduces the EOSB after calculating it. What to do? 0
Dear sir/madam,
I have an issue with my end of service. The company made calculations on one amount and sent me the form, signed by the finance director.
Now they say that there was a miscount and the amount has been reduced significantly.
I need advice and assistance from a lawyer.
Aug 17, 2022
205
What can you do in case you got terminated for doing a side job? 0
My husband was working in a private retail company before. While he was working with them, he helped a friend sell his friend's own designs of t-shirts through Facebook.
His previous employer saw that and terminated him and they are accusing him that he is copying their designs and stealing customers by selling his friend's items while working which is not true.
He threatened my husband that they will sue him and to avoid that, they're gonna remove him from work and will pay him only the days of his work (15 days) which my husband agreed because he doesn't want any trouble.
That's what they did. They didn't pay him his gratuity for staying almost 3 yrs with them as well as airline ticket, vacation leave and public holidays.
Now it's been a year since it happened and my husband is already working with another company and suddenly his previous employer saw him in a restaurant and asked him why he is there and threatened him that they are gonna sue him still. What do we need to do? Thank you.
Aug 26, 2022
273

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278 278 answers •
View allWhat are the legal consequences of my partner's voluntary withdrawal from our company? 0
Hello,
My partner voluntarily withdrew from our company which we established in Dubai, United Arab Emirates.
We established this company on July 1, 2024. Until now, there is no income or revenue. What is the legality?
Apr 9, 2025
70
Getting my children back from the UAE after my ex-husband took them to avoid divorce 0
Hello,
I'm in Canada, and I filed for divorce. My husband, who owns a real estate company in Abu Dhabi, kidnapped our children and took them to the UAE to avoid the divorce and force me back to him.
My children are twin boys, 8 years old, and a 10-year-old girl. What can I do?
I want to follow them and take my children back, but he says his local Emirati connections will file criminal cases against me and have me jailed if I go there. What can I do remotely?
Does the UAE return kidnapped children to their mother? In the UAE, a guardian cannot legally kidnap their own child; what does this mean for my case?
If I report him, what happens to my children? Will they be held until I arrive to take them?
Mar 3, 2025
63
I have video recording of my husband beating me. Can I show this in the child custody hearing? 0
I have a video recording of my husband beating me in our garden.
Can I show this in the child custody hearing?
It was filmed with my phone camera
Mar 19, 2025
49
Can a DTC holiday home permit be used as proof that my landlord re-rented the property after evicting me? 0
Hello,
My landlord vacated the property with 12 months' notice, stating he would live there himself.
However, he started renting the property through the holiday homes system.
Is a permit issued by the DTC for a holiday home valid proof to prove that he is renting and to claim compensation?
Mar 18, 2025
47
Can I file a case against a friend for privacy breach if he claimed I scolded him for his act? 0
On Jan 2, 2025, one of my close friends did a privacy breach and recorded me and my van in some specific place.
On Feb 5, when I called and asked him why he did this to me, he went and gave a complaint that I scolded him and threatened him.
The same case was later closed by the PP when we negotiated outside the station and apologized.
At this juncture, can I file a privacy breach case against him, which happened on Jan 2, 2025, and on Feb 5 I scolded him only for the privacy breach that happened on Jan 2?
Mar 18, 2025
58

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163 163 answers •
View allHow can I be exempted from paying the 5% court fee, and where should I go to apply? 0
Hello,
How can I be exempted from paying the 5% court fee, and where should I go to apply?
Mar 18, 2025
54
Can we claim and sell a liquidated customer’s goods to recover debts through Dubai Courts? 0
Hello,
Our customer has gone into liquidation, and we are shipping goods to Saudi Arabia. We have stopped the shipment and requested payment of their outstanding balance.
How can we request to take ownership of their goods to sell in order to recover our outstanding invoices? Is this possible in Dubai Courts?
Feb 6, 2025
64
I purchased an apartment, but the previous landlord refuses to vacate. What to do? 0
Hello,
I bought an apartment, but the previous landlord is refusing to vacate it. The contract clearly states that the landlord should hand over the apartment on the day of the transfer.
Out of courtesy, I gave him three days to vacate so he could find a new place to stay, but the time has passed, and he is still refusing to vacate and hand it over.
What should I do in this case?
Feb 4, 2025
66
What happens if a person does not show up at the first instance of a divorce hearing? 0
Hello,
What happens if a person does not show up at the first instance of a divorce hearing?
Feb 1, 2025
75
My hair was damaged by a very known and professional salon. Can I seek refund and compensation? 0
Hello.
I went to a very well-known and professional salon (or so I thought) for a normal hair dye. The guy who did my hair left the dye on my hair for over an hour when it was supposed to be on for a maximum of 30 minutes.
He wasn’t paying attention to me walking around the store talking to everyone and also doing another customer's extensions.
Now my hair is potentially damaged, my skull burns, and is flaky (meaning the dye wasn’t ammonia-free which is extremely unprofessional for such an expensive salon).
I didn’t even get the outcome that I wanted and the dye color doesn’t even show. I talked to him about it but he shut it down so fast and gaslit me the whole time and made me feel like I was the wrong one and I was ‘complaining about something so light’.
Please let me know what I can do legally about this.
Thank you.
Jan 31, 2025
47
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