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I bought a new vehicle from the dealership with a hidden defect. What can I do?

I bought a new vehicle from the dealership [-----] and after 5 min of using the car, an alert popped up. Less than 24h later I informed the dealers of the issue.

After struggling with them about it, I finally brought the car to service at their company and they have confirmed the part needs to be fully changed.

I’m telling them I cannot accept a faulty car and demand either a refund or another vehicle. So far they’ve been less than cooperative.

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Khaled Ebid

Laila Hamza Al Mulla Advocates and Legal Consultants

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5 Oct 2022, 04:55

You have to check your warrantee agreement and follow the procedures, but if they will replace the part with a new part it will be ok.

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Rashid Saif Al Ali

Rashid Saif Advocates & Legal Consultancy

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5 Oct 2022, 05:44

Dear Questioner,

Good day!

With reference to your Q#57506 regarding the faulty vehicle, kindly note if the vehicle sustains material defect within the very first days, the dealer will be liable to replace the vehicle or refund the money paid (subject conditions) as per the prevailing laws of the UAE.

We can assist you through the legal remedies in this regard.

Kindly share the signed documents in relation to the sale and purchase of the vehicle including the warranty provisions.

Please call or email us to discuss the case further.

Best Regards.

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