Questions & Answers
Questions & Answers
4 available 4 • View allHow can I claim my money back from a travel agency for not fulfilling their obligation?

4
Q: Dear Legal Team,
I have been scammed by a local travel agency based in Dubai. They offered me to pay in advance at the beginning of 2022 beginning for a cheaper tour package.
But I was not able to travel in 2022. Eventually, they didn't refund my money in 2022 and did not carry it forward in 2023.
How can I take my money back?


Jan 11, 2023
585
Claiming refund from a deceiving service provider

2
Q: I paid AED 15000 to avail services of a holiday service provider. Looks like the company is shut down now.
I am not getting any responses. Is there any way to get the money back?


Feb 4, 2020
830
Claiming money back from a travel agency due to poor services


4
Q: Hello Legal Expert,
A tour & travel company located in Dubai has promised many things at the time of selling tour package, however, they failed to provide services on the ground.
After so much communication with them, they accepted the fact of their poor services and agreed to cancel my membership and promised to return my money.
However, they keep deferring the date for money return. Later, they said that money will be returned in 6 installments through bank transfer; no post-dated cheques. I agreed to this proposal also.
As per the last email from them, the 1st installment was due on 5th Jan, but again they failed to pay the money and always give new excuses.
I have all the email communication of their false promises. So please advise further legal action I can take against this company.
Thanks for your advice.
A.J.



Feb 29, 2020
2507
Travel company disappeared after purchase. Where to file a complaint?


1
Q: Dear Sir/Madam,
I purchased tours and travel packages from a company for 11,000 Dirhams. According to a Khaleej Times post, the company has disappeared.
Where can I file a complaint about this incident?



Jan 23, 2024
130
Laws & Regulations
2 available 2 • View allFederal Law No. (24) of 2006 On Consumer Protection 8
The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.
Aug 13, 2006
9926
Federal Law No. (5) of 1985 On the Civil Transactions Law of the United Arab Emirates 96
The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.
Dec 15, 1985
148372

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