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Travel company disappeared after purchase. Where to file a complaint?

Dear Sir/Madam,

I purchased tours and travel packages from a company for 11,000 Dirhams. According to a Khaleej Times post, the company has disappeared.

Where can I file a complaint about this incident?

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KHE Legal Consultancy
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23 Jan 2024, 11:45

Dear Questioner,

Sorry for your loss!

Since the company already run away, you have to submit a consumer complaint to the Department of Economic Development. Along with that, you may report the same to the police.

Since the company is not in existence, we will try the possibilities to impose a travel ban on the manager of the company or take action against them.

Share your WhatsApp number if you want to proceed with us.

23 Jan 2024, 12:44

Thanks for your support!

I just want to ask how much the fees will be if you can continue with the process.

23 Jan 2024, 12:52

Please share your WhatsApp number and we can discuss the charges.

24 Jan 2024, 10:00

This is my WhatsApp number (..................).

Thanks!

24 Jan 2024, 10:57

Our team will contact you shortly.

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Dar Al Haqooq Legal Consultancy
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23 Jan 2024, 13:26

Dear Client,

Thanks for your question! I hope you are doing well. I will assist you in this matter.

If you purchased a travel package from a company that has disappeared or run away, you should report the incident to the Dubai Consumer Protection Department.

Consult with us for guidance and review your travel insurance policy, if applicable, for coverage options.

For any further legal assistance, you can WhatsApp us. We have an extensive team of knowledgeable and experienced lawyers to provide the legal assistance you need.

We will be happy to help you.

Thanks & Regards,

ABDUL WAHIED

Laila Hamza Al Mulla Advocates and Legal Consultants
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23 Jan 2024, 13:40

Dear Questioner,

Even if the company is closed and the owners are still in the UAE, you can still initiate a consumer complaint on the website of DED or a civil case against the company owners.

23 Jan 2024, 13:40

If you need further clarification, we can arrange a consultation.

24 Jan 2024, 05:00

Thanks for your support!

I just want to ask how much the fees will be if you can continue with the process.

24 Jan 2024, 07:04

Please share your WhatsApp number to discuss in detail.

24 Jan 2024, 09:58

Sure (....................)

24 Jan 2024, 10:08

Will contact you shortly!

24 Jan 2024, 10:08

Thank you!

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