Q: Good Morning, A fraudulent company committed to providing results from the AIP program in Canada. I paid approximately AED 80,000 in November 2023, and they gave me a post-dated cheque to ensure my amount. They failed to deliver the results as promised; the owner himself decided to roll back the program and proceed with a refund, but he eventually did not fulfill his commitments, even after agreeing to installments. We have been chasing him since March 2024, but he is not responding. He has nothing to say, and currently, he is not in the UAE. In this case, how can I recover my hard-earned money, which is for our children? How can I file a case? Currently, I am living in Saudi Arabia. I know there is some platform where I can raise an online complaint, but I’m not sure how long it could take to finalize the case. What are the chances of winning? Many people have been trapped in this fraud; I am not the only one. The owner committed this fraud through his sales employee with over 100 victims.

Q: Dear Sir/Madam, I applied for Canada immigration in August 2020 and paid 4,000 AED for the process, with a guaranteed 100% refund if they couldn't get me immigration. To date, nothing has happened. When I asked for a refund, they said they could only give me 1,500 AED. I lost money, time, and opportunities in other areas due to this immigration process. Can I get my money back as promised in the contract, along with compensation for their lies? Please advise!

Q: I have submitted my immigration documents to a consultant company in Dubai for Canada under a working visa. They committed that the process takes months but they have not yet processed it. I asked for a refund. But they said it will not refund as it is a voluntary withdrawal within the process which is written in the contract. However, I keep reminding them the process for Candan has not yet started. In the beginning, they said that once I submitted my IELTS certificate, they will start to find a job offer in the market of Canada. But I did not submit the IELTS certificate. And they never approached me about this. They keep making false promises they will check and will fund soon. I Have asked several times to connect me with the higher authorities to resolve my issue but no cooperation from their end. I have paid 6000 DHS so far. I need to know if I can claim all my money back legally. How can I make them fulfill their commitment without me bearing any loss?

An interview-format article covering the topic of contracts in the UAE. This is from the legal podcast of lawyer Ludmila Yamalova, the founder of Lawgical with LYLAW.

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

The provisions of this Federal Decree-Law No. (31) of 2021 Promulgating the Crimes and Penalties Law, known as the "New UAE Penal Code", governs criminal actions in the United Arab Emirates. The New Penal Code repeals the previous UAE Penal Code (Federal Law No. (3) of 1987 Promulgating the Penal Code).

The provisions of this Federal Decree by Law No. (35) of 2022 Promulgating the Law of Evidence in Civil and Commercial Transactions, known as the "New Law of Evidence", governs the laws of evidence in the United Arab Emirates. The New Law of Evidence repeals the previous UAE Law of Evidence (Federal Law No. (10) of 1992 On Evidence in Civil and Commercial Transactions).