Questions & Answers
The agent promised me cashback, but he’s left the company and they won’t pay. What can I do?
Hello,
An agent from a company in the housing space promised me a percentage cashback from the brokerage if I booked the house through him.
He sent this understanding via both his company and personal email. After regular follow-ups, he paid a certain percentage but claims the company is not willing to release the remaining amount.
The agent has since left the organization and started his own business, and I am left hanging to deal with the company on my own. I have never visited or had any contact within the company.
Please help or guide me in the right direction, as the amount is my hard-earned lifetime savings and is considerably large.
Dear Sir,
Thank you for reaching out to us!
We appreciate the opportunity to assist you with your legal concerns.
Upon reviewing your inquiry, we believe a detailed discussion would be beneficial to address your specific needs and provide tailored guidance.
To facilitate this, we are pleased to offer a complimentary 15-minute consultation, which can be conducted online at your convenience.
To schedule your session, kindly contact us.
If the cashback offer was made through the agent’s company email, the company can be held liable, even if the agent left.
Since you have written proof and received part of the amount, you can demand the rest legally.
First step: Send a legal notice to the company.
If unresolved, you can file a civil claim in UAE courts or complain to DED or RERA, depending on the license.
Kindly share your WhatsApp number so we can assist you further and review your documents.
Dear Inquirer,
Thank you for reaching out!
If the cash-back offer was made through official company communication and partially fulfilled, you may have a valid claim against the company, not just the individual agent.
The key lies in the evidence you hold, especially the emails and any proof of partial payment.
Given the financial value involved and the complexities of agent liability versus company responsibility, we strongly recommend that you book a legal consultation with us to assess your options.
Our team at Future Vision for Advocacy and Legal Consultancy can also represent you if you choose to proceed with legal action or negotiation.
If the agent sent the offer from the official company email or in the name of the company, then the company is jointly liable for the obligation, even if the agent has since left the company.
However, if the offer was sent from the agent’s personal email or without clear authorization from the company, then the agent may be solely responsible, and a legal claim would be filed against him personally.
What We Can Do Now:
1. Send a Legal Notice to the Company:
We can send an official legal notice to the company, holding it accountable for the actions of its former agent during the time of his employment, and requesting the payment of the remaining amount.
2. File a Civil Lawsuit:
If the company fails to respond or refuses to comply, a civil lawsuit can be filed.
Hello,
You may have a valid claim for misrepresentation or breach of agreement. Since the cashback promise was made in writing via both company and personal emails, and part of the amount was paid, this serves as evidence of a binding understanding.
The fact that the agent has left the company does not absolve the company of responsibility if the offer was made under their name and capacity.
Your first step should be to formally notify the company in writing, referencing the email proof and payment history, and request the remaining amount.
If they fail to respond or refuse, you can file a complaint with the Dubai Real Estate Regulatory Authority (RERA) or Dubai Consumer Protection, depending on the license and nature of the company.
If the amount is substantial, you may also consider filing a civil claim in the Dubai Courts with the help of a lawyer, as your documentation supports that an agreement existed and was partially fulfilled.
For further assistance, kindly share your WhatsApp number.
Dear Questioner,
Thank you for reaching out and sharing your concern!
Based on your explanation, this appears to be a matter involving a breach of a financial agreement made by an agent representing a real estate company in the UAE.
Even though part of the cashback was paid, the failure to honor the remaining amount, especially after the agent’s departure, may constitute a legal issue, particularly if the promise was made using the company’s official communication channels and under their name.
We can help you by:
- Reviewing all relevant documents and emails to assess the strength of your claim.
- Advising on whether legal action should be taken against the company directly or the former agent personally.
- Initiating formal legal proceedings or settlement negotiations to recover the remaining amount.
- Representing you before the appropriate authorities or court if required.
We understand that this involves your hard-earned life savings, and we treat such matters with the urgency and seriousness they deserve.
If you wish to proceed, we would be happy to schedule a consultation to begin the legal process.
Please feel free to get in touch at your earliest convenience.
Best regards,
Mohammad Salah
Legal Consultant
Thank you for sharing your situation, and I truly understand how upsetting this must be, especially when it involves your life savings.
Based on what you’ve explained, it seems the cash-back offer was made by an individual acting in the company’s name, and part of the promise was already fulfilled.
This strengthens your position that the agreement was genuine and not a personal favor. Even though the agent has now left the company, the responsibility may still lie with the company if the commitment was made under their name and you acted upon it in good faith.
What we can do is formally put the company on notice and demand the balance of the promised amount.
If they refuse, we can pursue a legal claim based on misrepresentation, breach of agreement, and unjust enrichment.
The fact that the commitment was confirmed through company email helps support your claim.
Let’s discuss this in more detail and work on a clear plan to recover your funds. Please reach out to me on WhatsApp or phone at [-----------] so we can move forward quickly.
Send a formal legal notice to the company. Send it to its headquarters at its legal address, including:
- Details of the agreement,
- Emails (as evidence),
- Partial payment issued by the company, and
- A request for the full amount.
For assistance, please contact us via phone or WhatsApp at [----------].
Thank you for contacting us via Legal Advice Middle East!
Your case revolves around a disputed brokerage cashback promise made by a former agent, and we’ve recently handled an almost identical situation involving a real estate consultant who issued partial payments and later left the firm.
In that matter, we proved that the email acknowledgment, sent from both personal and corporate accounts, constituted a binding representation, and successfully held the company liable under principles of agency and unjust enrichment.
There are several legal routes you can consider, depending on how the promise was worded and whether the emails clearly linked the cashback to the company’s brokerage commission.
If the email was sent from the company domain or if the agent acted in the company’s name, the company may be held liable for the agent’s representation, even if he has now resigned.
The most strategic action is to initiate a formal legal demand against the company, supported by the emails, payment records, and timeline of communication.
We can help you structure the file to show reliance, good faith, and the unjust benefit retained by the firm.
If ignored, the matter can proceed to a civil compensation claim, which courts often uphold if the facts show clear inducement and partial fulfillment.
To guide you accurately, we need to examine all correspondence, especially the emails and payment trail.
Our legal team is experienced in real estate fraud and agency liability cases, and we’re fully equipped to intervene swiftly on your behalf.
