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Dubai, UAE

Can I file a case against an immigration consultant for not doing any action?

I have submitted my immigration documents to a consultant company in Dubai for Canada under a working visa. They committed that the process takes months but they have not yet processed it.

I asked for a refund. But they said it will not refund as it is a voluntary withdrawal within the process which is written in the contract. However, I keep reminding them the process for Candan has not yet started.

In the beginning, they said that once I submitted my IELTS certificate, they will start to find a job offer in the market of Canada. But I did not submit the IELTS certificate. And they never approached me about this.

They keep making false promises they will check and will fund soon. I Have asked several times to connect me with the higher authorities to resolve my issue but no cooperation from their end.

I have paid 6000 DHS so far. I need to know if I can claim all my money back legally.

How can I make them fulfill their commitment without me bearing any loss?

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Laila Hamza Al Mulla Advocates and Legal Consultants
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22 Dec 2022, 18:42

The contract must be read before signing, and if you signed a contract stating that you are not entitled to recover the amount, the matter is permissible for the court and it has the authority to estimate your entitlement to the amount if the company breached or not.

And in all cases, the contract must be reviewed with a lawyer.

22 Dec 2022, 19:30

Yes Sir. It was my biggest mistake, but the Canada process has not started, so any chance?

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