Questions & Answers
Questions & Answers
3 available 3 • View allHow can I file a complaint against an immigration agency for breach and closing company?



6
Q: I would like to know how to file a complaint against an Immigration Services Agency for CANADA AIP RNIPP application in Abu Dhabi.
I paid AED 9000 and I did not receive assurance from them afterwards. They were not answering my calls and not replying to my email.
I went to their office in Abu Dhabi and it was already closed.
Please advise.




Jan 23, 2024
755
An immigration consultancy scam: Work permit denied, refund delayed for a year



4
Q: Respected Lawyers,
I am working and living in Abu Dhabi. A year ago, I submitted my documents and paid AED 6,000 to an immigration consultancy in Abu Dhabi to help me obtain a Canada work permit.
According to them, they would complete and provide the work permit within one year. However, more than a year has passed, and there has still been no positive response or progress.
I requested a refund, but they sent me an email saying that they would refund me after 120 working days.
Please advise me on how to file a case to get my refund as soon as possible.
Thanks!
Best Regards




Nov 6, 2023
179
Getting the money refunded from an immigration consultant



16
Q: Dear sir/madam,
I applied for an immigration program to Canada known as a startup visa through a consultant in Dubai and paid AED 85,000. The consultant has not been able to get me the letter of support that is needed to apply for immigration to Canada in the time frame mentioned in the contract.
When I ask for a refund, the consultant does not respond. The incubator from whom the consultant is supposed to get the letter of support has sent us a mail saying that the way the immigration consultant is operating is illegal.
How can I get my money refunded?




Oct 13, 2022
1839
Legal blog
1 available 1 • View allContracts 101: Official Agreements to WhatsApp Messages 2
An interview-format article covering the topic of contracts in the UAE. This is from the legal podcast of lawyer Ludmila Yamalova, the founder of Lawgical with LYLAW.
Mar 3, 2021
1158
Laws & Regulations
5 available 5 • View allFederal Law No. (15) of 2020 on Consumer Protection 0
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
Nov 10, 2020
614
Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection 0
The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.
Mar 29, 2007
223
Federal Law No. (18) of 1993 Issuing the Commercial Transactions Law 19
This Law applies to merchants, as well as to all acts of commerce carried out in the UAE by any person even though he be not a trader. Commercial matters regarding which specific Federal laws are issued shall be subject to the provisions of such laws, and to the provisions hereof which do not contradict with said laws.
Sep 7, 1993
33065
Federal Decree-Law No. (31) of 2021 Promulgating the Crimes and Penalties Law 0
The provisions of this Federal Decree-Law No. (31) of 2021 Promulgating the Crimes and Penalties Law, known as the "New UAE Penal Code", governs criminal actions in the United Arab Emirates. The New Penal Code repeals the previous UAE Penal Code (Federal Law No. (3) of 1987 Promulgating the Penal Code).
Sep 20, 2021
510
Federal Law No. (5) of 1985 On the Civil Transactions Law of the United Arab Emirates 96
The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.
Dec 15, 1985
148541

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Is overtime applicable on work-from-home days under company’s policy? 0
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Can the employer force the housmaid to work for unlimited hours without rest? 0
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My work starts at 7:30 am and then finishes at 10 pm or less. It depends on whether the baby is asleep or what time they will take on me if not yet asleep. Is this right?
Also, at the time of eating, I'm still working because the baby is with me, so I just let her sit in her chair. That's how I eat.
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My previous organization has not yet released EOSB because I contacted a client. Is this legal? 0
I recently joined a new organization in the Hamriyah Free Zone, and my previous organization has not released my end-of-service benefits.
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Can I renew my trade license and visa if I have multiple cheque execution cases filed against me? 0
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What notice to follow while resigning if there is contradiction, the company contract or MOHRE contract? 0
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Is the employee responsible for the expenses of changing his visa status from tourist to employment? 0
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What are the working hour regulations for nursing mothers in the UAE during Ramadan? 1
Hello lawyers,
Could you please clarify the regulations regarding working hours for nursing/breastfeeding mothers in the UAE during Ramadan?
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In an RDC enforcement case, what is the best way to pay, on the RDC app or directly to the landlord? 0
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Can a DTC holiday home permit be used as proof that my landlord re-rented the property after evicting me? 1
Hello,
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Can I file a case against a friend for privacy breach if he claimed I scolded him for his act? 0
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I have video recording of my husband beating me. Can I show this in the child custody hearing? 0
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What are the legal consequences of my partner's voluntary withdrawal from our company? 0
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Getting my children back from the UAE after my ex-husband took them to avoid divorce 1
Hello,
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We won the case with the RDC to evict the tenant. What happens after waiting the cooling period? 0
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Can a free zone visa holder work remotely across the UAE while visiting the company weekly? 1
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Is it legally permissible for an employee holding a Fujairah free zone visa with a job role in sales and marketing to primarily work remotely from various locations, including Dubai, while visiting the Fujairah-based company once a week?
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كيف يمكنني الاستعلام عن قضية إبعاد أمني ومحاولة العودة إلى الإمارات؟ 0
السلام عليكم،
أود الاستفسار بشأن قضية إبعاد زوج خالتي من دولة الإمارات العربية المتحدة. زوج خالتي كان مقيماً في الإمارات وكان قد وُلد وترعرع هناك.
في عام 2013 تم إبعاده من الإمارات، وكان ذلك نتيجة لسياسات حكومية كانت تستهدف مجموعة من المقيمين في تلك الفترة، وهو لم يكن قد ارتكب أي مخالفة في ذلك الوقت وكان يُعتبر ضحية للسياسات المتبعة.
أرغب في معرفة الإجراءات التي يجب أن أتبعها حالياً من أجل رفع هذا الإبعاد وتمكينه من العودة إلى الإمارات.
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شكراً جزيلاً.
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Can the employer force the housmaid to work for unlimited hours without rest? 0
Hi
I'm a nanny, and at the same time, I work as a housemaid (khadama) here in the house. I work, but as I know, the nannies and housemaids have different rights, and my employer doesn't give me rest.
My work starts at 7:30 am and then finishes at 10 pm or less. It depends on whether the baby is asleep or what time they will take on me if not yet asleep. Is this right?
Also, at the time of eating, I'm still working because the baby is with me, so I just let her sit in her chair. That's how I eat.
Please answer me. I want to know my rights.
Because if I can leave during the 6-month probation, I want to take it if the employer is this kind. I don't know.
They are also expats, but they don't follow the rules of the UAE regarding a housemaid.
May 1, 2025
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My previous organization has not yet released EOSB because I contacted a client. Is this legal? 0
I recently joined a new organization in the Hamriyah Free Zone, and my previous organization has not released my end-of-service benefits.
The HR has instructed the finance team not to do so because I had contacted one of their clients.
In my DMCC contract, there is no Non-Compete clause, but the offer letter has one, and now they are not releasing the end-of-service.
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Apr 30, 2025
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Can I renew my trade license and visa if I have multiple cheque execution cases filed against me? 0
Hello,
I have multiple cheque execution cases filed against me due to financial strains last year.
My trade license and visa will expire next month, along with my Emirates ID.
Is it possible for me to renew my license and visa along with EID prior to settling the execution cases?
The trade license and visa were issued by the free zone authority.
I look forward to your response.
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May 1, 2025
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How to file a case against my former company for unpaid salary I was not on their visa? 0
Dear Legal Advice Middle East,
I hope you are well.
I am seeking legal advice regarding an unpaid salary issue with my former employer, [-----]2 LLC. I was employed with them from December 4, 2024, to January 7, 2025, on a monthly salary of 5,000 AED.
However, I only received a partial payment of 2,473 AED on February 24, 2025. The remaining 2,527 AED is still unpaid.
I submitted a complaint to MOHRE on March 2, 2025, but I am unable to proceed further through their official channels.
This is because I was working under the visa of my previous employer, [---] LLC, and not under [----]’s sponsorship.
As a result, I do not meet the criteria to file a labor complaint via the MOHRE app or hotline.
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Apr 30, 2025
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Can I take legal action for unpaid salary and gratuity after leaving my previous job? 0
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We performed services as the official channel partner for a free zone that did not pay our commission. What to do? 0
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I’m seeking professional legal opinions regarding an ongoing dispute we are facing with a free zone authority in the UAE.
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Despite fulfilling our responsibilities as per the agreement, the Free Zone has not released our due commission.
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Is a 3-month notice for non-renewal of our warehouse lease valid? 1
Hello,
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