Q: Hello, I was being transferred to Dubai airport by an Emirati chauffeur who crashed into the back of another vehicle. I continued on with business flight to West Africa, but had double vision briefly, continuous headaches and stiffening of neck and back. Upon arrival, I asked to be seen by a company doctor who diagnosed me with a mild concussion and I was ordered to take bed rest which impacted my timetable. The headaches continued for 3 days, though I returned to my itinerary on the next day after an additional examination. Can you please tell me if I can claim compensation and what is the process?

Q: Dear Sir/Madam, We are a Dubai-based LLC that purchased merchandise from another Dubai-based LLC. The stock was delivered in Hong Kong for our Asia business. This transaction occurred between two Dubai firms and was out of scope. However, upon inspection, the goods were found to be inauthentic. We have given the supplier several weeks to provide evidence of their authenticity, but they have failed to do so. Tests conducted in China and Hong Kong have confirmed their inauthenticity. We are seeking a refund of €83,655 for the goods, as well as reimbursement for additional warehousing and shipping costs totaling approximately €15,000 since January. We possess all necessary evidence, including communications with the supplier wherein they confirmed the authenticity of the goods, as outlined in the contract terms and their invoice. Selling inauthentic goods is considered a criminal offense in some countries, and we cannot afford to be associated with such practices, resulting in significant losses for our business.

Q: Dear Sir/Madam, My property in Dubai was damaged due to floods and is now mostly uninhabitable. The property management/builder is not taking any steps to rectify the situation. Much of the damage occurred because a water pump in the nearby lake (part of the community) failed. If it had not failed, much less water would have entered the property. Who can I raise a dispute with to ensure the builder repairs the property and compensates me for the damage?

This Law applies to merchants, as well as to all acts of commerce carried out in the UAE by any person even though he be not a trader. Commercial matters regarding which specific Federal laws are issued shall be subject to the provisions of such laws, and to the provisions hereof which do not contradict with said laws.

The law promulgates UAE Civil Procedures Code (Civil Procedure Law) which governs civil procedures in the United Arab Emirates, including the prosecution before the courts, litigation and execution.