Q: Dear Sir/Madam, How can we file a complaint against a contractor? Our swimming pool was completed in October and has been leaking ever since. They have attempted to repair it twice, but it is still leaking. We have sent them a letter stating that we are terminating the contract because they are unable to complete the work to an acceptable standard. What should be our next step?

Q: Dear sir/madam, I engaged a general contractor to help renovate my apartment. It has now been over 4 months. I have major issues with the bathrooms (leaks, incorrect installation). In addition, he has used real cheap quality material which is scratched and has a horrible finish. Finally, I have a long list of items still not complete. He has been promising for the past 3 weeks that someone will come to review and correct but no one has come and every day I have a new excuse. I paid him 90% of the money as he talked a good game. I would welcome some advice on the best course of action to move forward.

Q: Would like to file a case in Dubai against a real estate company. They were supposed to build my villa in Marrakech, Morocco. Nothing was done after 5 years. I have paid $ 200000 so far and want my money back. Please advise. Thanks

Q: Hi, I got an approved contractor in my villa for bathroom and kitchen work but he really failed to bring what he promised. The finishing is really really bad. Parts of the ceiling are falling down every few days. The kitchen is in a very bad shape, they used silicon to attach tiles instead of glue. Some doors fell off after a few times using, and some doors can’t even be opened because another door is blocking their way. The toilets are a total mess, some tiles are broken, the door frame got destroyed with the work so they took some glue and painted above, the bathroom tub is not fixed and can be moved. They closed one part of the walls with a tile without removing the window, they installed a fake wall in front but forgot to close the window, so the window is open from the outside but can’t be closed because of the new wall. These, are just a few, really few things. In the contract we agreed that he would finish the work by the 19th of December, any delay causes an AED 1000 fine a day.

Q: A contractor recently did waterproofing on my townhouse roof and confirmed a warranty of 5 years (on WhatsApp). The payment receipt and invoice are available. In 4 months, water leaks from the roof damaged the false ceiling inside the house. When contacted, he avoids calls and delays by making some excuses. Is there any way I can get my money back?

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.