Questions & Answers
Questions & Answers
6 available 6 • View allHow can I claim my money back from a travel agency for not fulfilling their obligation?

4
Q: Dear Legal Team,
I have been scammed by a local travel agency based in Dubai. They offered me to pay in advance at the beginning of 2022 beginning for a cheaper tour package.
But I was not able to travel in 2022. Eventually, they didn't refund my money in 2022 and did not carry it forward in 2023.
How can I take my money back?


Jan 11, 2023
589
Legal action against a travel agency for breaching the agreement

1
Q: Hi.
I’m F.
I've paid AED 18,700.00 to a holiday company named "-----" in Dubai for a vacation package of 28 Days Worldwide for 3 Adults and 1 kid valid for 10 years, plus additional benefits of:
- 14 Days fully paid trip for 3 Adults and 1 Kid with tickets for Europe/Asia/Africa
- 2 Night UAE stay/ 1 Night stay Cove Rotana
- 7 Local Activities in the UAE
We were clearly informed there will be no blackout dates and only had to inform in advance for booking. Now they are saying it is subject to availability.
We have been really flexible and only asked them to provide beach-facing hotel options for any weekend or public holidays but they have only provided us with 1 hotel option for weekdays when we cannot travel.
We have requested a sample itinerary for hotel options for Europe but there has been no response from them. So far they have failed to provide any service promised in the contract.
Please advise on this matter.


Oct 28, 2021
615
Refund of a cancelled holiday tour due to visa delay
1
Q: A holiday tour operator is not refunding me the amount paid because the tour got cancelled due to delayed visa receipt.

Oct 2, 2017
752
Someone scammed me. How can I catch him if he disappeared in Dubai?

2
Q: Someone scammed me. How can I catch him if he disappeared in Dubai?
I have his passport info, WhatsApp numbers, national ID card, visit visa page, and some WhatsApp chat.
Can I find him with the help of the police?


Jul 31, 2023
680
How can I get a refund for a tourism package that I was not provided with?

3
Q: Dear Sir/Madam,
In January 2013, I subscribed to a tourism package with a registered company in the UAE. We signed a contract and paid AED 11,000 for the package.
However, the company has not been providing us with the promised services. We have decided to cancel the subscription and request a refund.
The company initially said that we would be eligible for a refund after 6 months, but now they are saying that we will only be refunded after 1 year, and that is only if management approves.
The exact clause that describes the cancellation policy is:
“A subscription cancellation request received within 7 days of the enrollment/payment date may be eligible for a refund after deducting 30% administration charges and the cost of any utilized services, if any.”
Their subscription fee is 11000 and we were not informed of a separate administration charge. They are not willing to refund.
Isn’t it illegal to deny that right to a customer?
Thank you in advance for any guidance you can provide!


Aug 2, 2023
222
Travel company disappeared after purchase. Where to file a complaint?


1
Q: Dear Sir/Madam,
I purchased tours and travel packages from a company for 11,000 Dirhams. According to a Khaleej Times post, the company has disappeared.
Where can I file a complaint about this incident?



Jan 23, 2024
131
Legal blog
1 available 1 • View allContracts 101: Official Agreements to WhatsApp Messages 2
An interview-format article covering the topic of contracts in the UAE. This is from the legal podcast of lawyer Ludmila Yamalova, the founder of Lawgical with LYLAW.
Mar 3, 2021
1135
Laws & Regulations
3 available 3 • View allFederal Law No. (24) of 2006 On Consumer Protection 8
The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.
Aug 13, 2006
9928
Federal Law No. (15) of 2020 on Consumer Protection 0
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
Nov 10, 2020
594
Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection 0
The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.
Mar 29, 2007
211

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Other answers by
151 151 answers •
View allCan I petition for immediate eviction due to tenant violations and refusal to vacate after notice? 0
Dear Lawyers,
I have a question regarding an immediate eviction petition to the Urgent Judge. The tenant did not return the apartment on 26 January 2025, despite a 12-month legal notice that ended on 25 January 2025.
The tenant rejected all gas and fire prevention maintenance for 12 months. Al-Fanar Gas submitted a report with the tenant's signature and refusal after the tenant broke the gas detector.
The apartment was sold, and the new owner gave the tenant 90 days' notice. The tenant refused to show the new owner the apartment and ran away, according to building management.
The tenant ignored the 12-month legal notice, did not return the apartment, broke the gas detector, and refused gas and fire detection system maintenance.
The deal will be voided if the new owner cannot enter the property promptly. Can I petition the Urgent Matters Judge for quick eviction based on the tenant's violations?
Jan 27, 2025
75
A contractor did waterproofing on my roof but water leaked and made damages. What can I do? 0
A contractor recently did waterproofing on my townhouse roof and confirmed a warranty of 5 years (on WhatsApp). The payment receipt and invoice are available.
In 4 months, water leaks from the roof damaged the false ceiling inside the house. When contacted, he avoids calls and delays by making some excuses.
Is there any way I can get my money back?
Dec 26, 2024
54
How can I exit a partnership linked to an expired license and accumulating fines? 0
Good Day!
I am a partner in a trading license with two other individuals. Both of them were managing the business together as a cash-based operation without a bank account, while I was working elsewhere as an employee.
Now, one of the partners has passed away, and his parents are in conflict with the remaining partner, claiming he owes them money. However, the surviving partner insists that no money is owed and that everything is settled.
The license has now expired and cannot be renewed because the deceased partner’s family is not cooperating, leading to fines due to the inability to renew it.
Additionally, the remaining partner continues to conduct the same business, occasionally purchasing items under the company name.
As I am a low-salaried individual and cannot afford court fees, is there a way to remove myself from this situation, or are there any authorities who can assist me in this matter?
I am willing to help and provide whatever is required as evidence in this case.
Please advise!
Dec 30, 2024
112
Can I finalize our divorce in the UAE while my wife is in her country? 0
Hello,
My wife and I are from two different countries (Egypt and Tunisia), and we both reside in the UAE. She recently traveled back to Tunisia, and while her residency in the UAE is still active, we are unsure if she will return.
We have agreed to divorce and do not have children. How should we proceed with the divorce process?
Does she need to be in the UAE to complete it, or can the process be handled remotely?
Jan 2, 2025
65
Can I close my LLC company and pay off all my debts and liabilities if the the license is expired? 0
Good Morning,
I want to close my company (an LLC located in Sharjah) and leave. I have personal and company liabilities which I plan to settle before I leave.
My company license ended in December 2024. Can I pay off personal debts and company liabilities without renewing the company license (including renewal of tenancy contract) in the next 2 to 3 months?
I want to avoid license renewal fees and tenancy contract associated costs since I am anyways planning to leave. Is that possible?
If so, how much time do I have?
Thanks for your advice.
Jan 6, 2025
85

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278 278 answers •
View allWhat are the legal consequences of my partner's voluntary withdrawal from our company? 0
Hello,
My partner voluntarily withdrew from our company which we established in Dubai, United Arab Emirates.
We established this company on July 1, 2024. Until now, there is no income or revenue. What is the legality?
Apr 9, 2025
73
Getting my children back from the UAE after my ex-husband took them to avoid divorce 0
Hello,
I'm in Canada, and I filed for divorce. My husband, who owns a real estate company in Abu Dhabi, kidnapped our children and took them to the UAE to avoid the divorce and force me back to him.
My children are twin boys, 8 years old, and a 10-year-old girl. What can I do?
I want to follow them and take my children back, but he says his local Emirati connections will file criminal cases against me and have me jailed if I go there. What can I do remotely?
Does the UAE return kidnapped children to their mother? In the UAE, a guardian cannot legally kidnap their own child; what does this mean for my case?
If I report him, what happens to my children? Will they be held until I arrive to take them?
Mar 3, 2025
65
I have video recording of my husband beating me. Can I show this in the child custody hearing? 0
I have a video recording of my husband beating me in our garden.
Can I show this in the child custody hearing?
It was filmed with my phone camera
Mar 19, 2025
51
Can a DTC holiday home permit be used as proof that my landlord re-rented the property after evicting me? 0
Hello,
My landlord vacated the property with 12 months' notice, stating he would live there himself.
However, he started renting the property through the holiday homes system.
Is a permit issued by the DTC for a holiday home valid proof to prove that he is renting and to claim compensation?
Mar 18, 2025
48
Can I file a case against a friend for privacy breach if he claimed I scolded him for his act? 0
On Jan 2, 2025, one of my close friends did a privacy breach and recorded me and my van in some specific place.
On Feb 5, when I called and asked him why he did this to me, he went and gave a complaint that I scolded him and threatened him.
The same case was later closed by the PP when we negotiated outside the station and apologized.
At this juncture, can I file a privacy breach case against him, which happened on Jan 2, 2025, and on Feb 5 I scolded him only for the privacy breach that happened on Jan 2?
Mar 18, 2025
60

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3190 3190 answers •
View allWhat countersuit can be filed against an employer for a false absconding case? 0
Hello,
What countersuit can I file against an employer who filed a false absconding case against an employee?
Apr 15, 2025
6
Is a bounced rent cheque case considered a criminal record for U.S. visa applications? 0
Hello,
My rent cheque was bounced, and my landlord filed a case against me in Sharjah Court. I received a fine of 2,000 AED, which was later reduced to 1,000 AED upon appeal.
Does this case count as a criminal conviction under UAE law, or was it handled as a civil matter?
If I apply for a U.S. visa, will I need to submit court records under the requirement for applicants with past convictions?
Apr 15, 2025
28
What are the penalties for not returning from vacation after several months or a year? 0
Hello,
Good afternoon!
Can somebody tell me what happens if someone went on vacation and didn’t come back in one month?
What penalties will they face if they want to come back after 1 year or after some months and not to the same company?
Apr 15, 2025
24
Will changing the ownership of the company affect my end-of-service benefits accrued for 6 years? 0
My company changed the boss, but the company name is still the same.
Is there any way I can't get all my benefits for 6 years?
Apr 8, 2025
60
How can I cancel my current visa immediately without serving notice? 0
Hello,
I got an offer letter from another company. I want the immediate cancellation paper before 20th April.
I don't have time to submit my notice period registration. What should I do?
Please give me the best advice!
Apr 4, 2025
85
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