Questions & Answers
Questions & Answers
4 available 4 • View allA car rent firm immediately withdraw the security deposit. What to do?

2
Q: My son hired a sports car and the firm immediately withdrew the security deposit from his account.
The car has been returned in perfect condition but online reviews indicate that the firm is unlikely to refund the deposit.
How do we get the deposit back?
We are leaving Dubai today.


Oct 22, 2019
574
Is it legal to record a telephone conversation?
12
Q: Is it illegal to record a telephone conversation in the UAE?
(The conversation was between me as a client, and a migration consultant)

Mar 13, 2018
10496
Is it legal to record a conversation if I am told it will be recorded?



2
Q: Dear Sir/Madam,
If the first party informed me that this session would be recorded for quality and training purposes, is it still illegal to record it?




Sep 7, 2023
436
Verbal abuse case delayed – what are my options for resolution and expediting the process?




1
Q: Hello,
A verbal abuse complaint was filed against me, though there are no witnesses and no direct evidence. There are a few indirect WhatsApp messages that may be open to interpretation.
The police filed a case and seized my phone. It has now been over three months. The police transferred the case to the public prosecutor; however, it was returned with a recommendation for settlement or referral to a one-day court.
The complainant previously refused to settle and now does not answer police calls. The police have now sent the case back to the prosecution due to a lack of response.
What can I expect next? How can this be expedited? What happens if this person does not reply to the prosecution either?





Feb 12, 2025
133
Legal blog
1 available 1 • View allContracts 101: Official Agreements to WhatsApp Messages 2
An interview-format article covering the topic of contracts in the UAE. This is from the legal podcast of lawyer Ludmila Yamalova, the founder of Lawgical with LYLAW.
Mar 3, 2021
1177
Laws & Regulations
3 available 3 • View allFederal Law No. (15) of 2020 on Consumer Protection 0
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
Nov 10, 2020
669
Federal Law No. (5) of 1985 On the Civil Transactions Law of the United Arab Emirates 96
The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.
Dec 15, 1985
148674
Federal Decree-Law No. (31) of 2021 Promulgating the Crimes and Penalties Law 0
The provisions of this Federal Decree-Law No. (31) of 2021 Promulgating the Crimes and Penalties Law, known as the "New UAE Penal Code", governs criminal actions in the United Arab Emirates. The New Penal Code repeals the previous UAE Penal Code (Federal Law No. (3) of 1987 Promulgating the Penal Code).
Sep 20, 2021
572

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Other answers by
Can I travel and return to the UAE during an ongoing labor case against my employer? 0
Hello,
I have filed a case against my employer, and the session is still ongoing in the Dubai court.
Can I travel outside the UAE and then come back?
Jun 2, 2025
45
I purchased a tour voucher from a holiday agency in Dubai and could not use due to a visa issue. Can I still claim it? 0
I purchased a tour voucher from a holiday agency in Dubai in 2023 worth AED 4239.00, but was not able to use it due to a visa problem.
I have constant email and communication through phone with them, and they informed me back then that my voucher will be available and has no expiration date that I can use anytime I want.
Now I wanted to use it, so I called them last Saturday, 31st May 2025, and they told me it has already expired due to the new policy.
Can I still claim and ask for my money back?
Jun 2, 2025
27
Cargo from Dubai to India arrived late and damaged. What should I do? 0
Hello,
I had sent a cargo from Dubai to India. I received the cargo late and with 35% damage. My TV, for which I had paid AED 1500 separately as cargo fees, was received after nearly 2 months in a completely damaged condition.
The cooking range was received after nearly 6 months and had superficial damage. They are not replying to my emails but are only responding through WhatsApp.
Could anyone please guide me?
Jun 2, 2025
27
What to do if someone impersonated an employee in the company I own and got mobile lines and phones? 0
Someone impersonated an employee in the company I have owned since 2012 and extracted 18 mobile lines in addition to several iPhones.
I was surprised that the company cut off our landline and mobile communications on the pretext that he was monitoring a debt of 167,000 dirhams.
This person was arrested, tried, found guilty, and sentenced to deportation. However, the telecommunications company is still demanding from my company and pursuing me because of this debt that we are not to blame for.
How can this matter be resolved?
Jun 3, 2025
35
How can I refund the amount of online tickets in Dubai for fraudulant misrepresentation? 0
Last Friday, I was booking tickets for the Miracle Garden on some Dubai tickets website, and on the OTP page, it showed 225 to be paid on my phone. The otp was added automatically, and I couldn't read the message properly. It turns out 4,225 got deducted from my account.
I immediately called the bank, and they said they can't reverse the transaction, fill out the dispute resolution form, etc. Even tho the transaction was in process today, the transfer shows complete.
Is there a way to get it back?
I registered an online complaint with the Central Bank and cybersecurity. I really need the money with my rent coming up, please guide me.
Jun 3, 2025
28

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If acquitted by the appeal court, is the travel ban and wanted status automatically removed? 0
Hello,
If acquitted by the appeal court, is the travel ban and wanted status automatically removed? I mean, an innocent verdict was issued by the first instance court, then it was appealed, and after that, the travel ban was there.
Now, the appeal court has issued an acquittal from all charges; so is the travel ban still there, or is it automatically removed after the judgment is issued?
May 21, 2025
25
Is it possible to get out of jail on the same day the case is withdrawn? 0
Hello,
My husband is in jail and the case is still under investigation, but the complainant wants to settle and withdraw the case.
Is it possible for my husband to get out of jail on the same day the case is withdrawn?
May 22, 2025
48
After evicting a tenant for renovation, can the landlord rent the property to another tenant? 0
Hello,
If the tenant is evicted due to renovation, once the renovation is done, can the landlord rent the property to a new tenant, or does the landlord have to wait for 2 years?
May 22, 2025
39
UAE credit card was used fraudulently abroad. Bank and police won’t act. What can I do? 0
Hello,
I had a fraudulent and unauthorized transaction on my credit card, but the bank is saying no action can be taken as it happened outside the country.
We approached the police, but they are saying to proceed legally as it happened outside the country.
May 28, 2025
30
Is it legally acceptable to give birth in the UAE if the mother is single? 0
Hello,
Is it okay to give birth in the UAE if the mother is single and the father is married?
Will there be any problem with that, as long as the parents declare that they are the biological parents to obtain the child's birth certificate?
Jun 3, 2025
52

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Can I travel and return to the UAE during an ongoing labor case against my employer? 0
Hello,
I have filed a case against my employer, and the session is still ongoing in the Dubai court.
Can I travel outside the UAE and then come back?
Jun 2, 2025
45
I’m on overstay since a couple of months. Is it possible for me to get a visa with ongoing cases? 0
I’ve been on overstay for a couple of months.
Is it possible for me to get a visa with an ongoing criminal case, travel ban, and civil cases (judgments issued)?
If so, what would be the process?
Jun 2, 2025
29
What to do if someone impersonated an employee in the company I own and got mobile lines and phones? 0
Someone impersonated an employee in the company I have owned since 2012 and extracted 18 mobile lines in addition to several iPhones.
I was surprised that the company cut off our landline and mobile communications on the pretext that he was monitoring a debt of 167,000 dirhams.
This person was arrested, tried, found guilty, and sentenced to deportation. However, the telecommunications company is still demanding from my company and pursuing me because of this debt that we are not to blame for.
How can this matter be resolved?
Jun 3, 2025
35
Landlord cashed my rent but won’t renew Ejari unless I accept a higher deposit. What should I do? 0
Hello,
I had a rental dispute case with my landlord. Based on the judgment, I paid the entire rent to the landlord, which the landlord has already cashed.
He is not issuing the Ejari because he wants to increase the security deposit by 10% every year, which I am not accepting. I have already given the 5% security deposit.
The landlord is not accepting it. He is forcing me to sign a new agreement, otherwise he will not renew the lease agreement.
Please let me know what I should do.
Jun 2, 2025
34
Can an international supplier still sue me in 2025 for unpaid stock delivered in 2019? 0
Hello,
I own and run a company. We received stock from an international supplier in 2019. However, we were unable to pay due to financial circumstances.
The supplier is now threatening to file a civil case in 2025.
Is there a limitation period within which they can still pursue this debt?
Jun 2, 2025
46

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Other answers by
Can I travel and return to the UAE during an ongoing labor case against my employer? 0
Hello,
I have filed a case against my employer, and the session is still ongoing in the Dubai court.
Can I travel outside the UAE and then come back?
Jun 2, 2025
45
What to do if someone impersonated an employee in the company I own and got mobile lines and phones? 0
Someone impersonated an employee in the company I have owned since 2012 and extracted 18 mobile lines in addition to several iPhones.
I was surprised that the company cut off our landline and mobile communications on the pretext that he was monitoring a debt of 167,000 dirhams.
This person was arrested, tried, found guilty, and sentenced to deportation. However, the telecommunications company is still demanding from my company and pursuing me because of this debt that we are not to blame for.
How can this matter be resolved?
Jun 3, 2025
35
How can I refund the amount of online tickets in Dubai for fraudulant misrepresentation? 0
Last Friday, I was booking tickets for the Miracle Garden on some Dubai tickets website, and on the OTP page, it showed 225 to be paid on my phone. The otp was added automatically, and I couldn't read the message properly. It turns out 4,225 got deducted from my account.
I immediately called the bank, and they said they can't reverse the transaction, fill out the dispute resolution form, etc. Even tho the transaction was in process today, the transfer shows complete.
Is there a way to get it back?
I registered an online complaint with the Central Bank and cybersecurity. I really need the money with my rent coming up, please guide me.
Jun 3, 2025
28
Landlord cashed my rent but won’t renew Ejari unless I accept a higher deposit. What should I do? 0
Hello,
I had a rental dispute case with my landlord. Based on the judgment, I paid the entire rent to the landlord, which the landlord has already cashed.
He is not issuing the Ejari because he wants to increase the security deposit by 10% every year, which I am not accepting. I have already given the 5% security deposit.
The landlord is not accepting it. He is forcing me to sign a new agreement, otherwise he will not renew the lease agreement.
Please let me know what I should do.
Jun 2, 2025
34
How can victims file a group case for fraud, bounced cheques, and misuse of credit cards? 0
Hello,
I would like to ask for legal advice regarding a fraud case in Abu Dhabi involving multiple victims. The suspect issued bounced cheques, received AED with a promise to exchange it into IDR but failed to deliver, misused other people’s credit cards, and operated an unlicensed travel/tour business.
Many clients paid for Umrah or vacation packages that never happened. The total loss is significant, and many victims have evidence such as WhatsApp chats, bank transfers, and bounced cheques.
We believe this involves a breach of trust and embezzlement. We would like to know if we can file a group case, what legal steps to take, and the cost of legal representation.
Thank you!
Jun 3, 2025
31

Premium
Other answers by
Can I travel and return to the UAE during an ongoing labor case against my employer? 0
Hello,
I have filed a case against my employer, and the session is still ongoing in the Dubai court.
Can I travel outside the UAE and then come back?
Jun 2, 2025
45
What to do if someone impersonated an employee in the company I own and got mobile lines and phones? 0
Someone impersonated an employee in the company I have owned since 2012 and extracted 18 mobile lines in addition to several iPhones.
I was surprised that the company cut off our landline and mobile communications on the pretext that he was monitoring a debt of 167,000 dirhams.
This person was arrested, tried, found guilty, and sentenced to deportation. However, the telecommunications company is still demanding from my company and pursuing me because of this debt that we are not to blame for.
How can this matter be resolved?
Jun 3, 2025
35
How can I refund the amount of online tickets in Dubai for fraudulant misrepresentation? 0
Last Friday, I was booking tickets for the Miracle Garden on some Dubai tickets website, and on the OTP page, it showed 225 to be paid on my phone. The otp was added automatically, and I couldn't read the message properly. It turns out 4,225 got deducted from my account.
I immediately called the bank, and they said they can't reverse the transaction, fill out the dispute resolution form, etc. Even tho the transaction was in process today, the transfer shows complete.
Is there a way to get it back?
I registered an online complaint with the Central Bank and cybersecurity. I really need the money with my rent coming up, please guide me.
Jun 3, 2025
28
Landlord cashed my rent but won’t renew Ejari unless I accept a higher deposit. What should I do? 0
Hello,
I had a rental dispute case with my landlord. Based on the judgment, I paid the entire rent to the landlord, which the landlord has already cashed.
He is not issuing the Ejari because he wants to increase the security deposit by 10% every year, which I am not accepting. I have already given the 5% security deposit.
The landlord is not accepting it. He is forcing me to sign a new agreement, otherwise he will not renew the lease agreement.
Please let me know what I should do.
Jun 2, 2025
34
Can we file a case against a customer who launched a campaign online against our business reputation? 0
Hello,
A customer based in Dubai booked a public experience online on the website of a reputable business based in Dubai.
The customer came to the business location, the team was ready to provide the experience as per her booking.
The customer started to shout loudly, claiming that she was expecting a private experience. She refused to do the experience and left. Then she started calling the Management claiming a refund.
The Management explained that as per the T&Cs, experiences booked online are public. The Management offered as a goodwill gesture to refund the customer after deducting the cost of preparations that were paid by the business to set up the experience. The customer refused.
The customer used her Instagram account and as an influencer + Google review to launch a campaign against the business reputation, inciting her audience/people not to use the business services. She used signs of alert/warnings.
Is there a law that punishes such public incitement in the UAE?
Jun 9, 2025
28
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