Last Friday, I was booking tickets for the Miracle Garden on some Dubai tickets website, and on the OTP page, it showed 225 to be paid on my phone. The otp was added automatically, and I couldn't read the message properly. It turns out 4,225 got deducted from my account. I immediately called the bank, and they said they can't reverse the transaction, fill out the dispute resolution form, etc. Even tho the transaction was in process today, the transfer shows complete. Is there a way to get it back? I registered an online complaint with the Central Bank and cybersecurity. I really need the money with my rent coming up, please guide me.

Someone impersonated an employee in the company I have owned since 2012 and extracted 18 mobile lines in addition to several iPhones. I was surprised that the company cut off our landline and mobile communications on the pretext that he was monitoring a debt of 167,000 dirhams. This person was arrested, tried, found guilty, and sentenced to deportation. However, the telecommunications company is still demanding from my company and pursuing me because of this debt that we are not to blame for. How can this matter be resolved?

Hello, I would like to ask for legal advice regarding a fraud case in Abu Dhabi involving multiple victims. The suspect issued bounced cheques, received AED with a promise to exchange it into IDR but failed to deliver, misused other people’s credit cards, and operated an unlicensed travel/tour business. Many clients paid for Umrah or vacation packages that never happened. The total loss is significant, and many victims have evidence such as WhatsApp chats, bank transfers, and bounced cheques. We believe this involves a breach of trust and embezzlement. We would like to know if we can file a group case, what legal steps to take, and the cost of legal representation. Thank you!

I purchased a tour voucher from a holiday agency in Dubai in 2023 worth AED 4239.00, but was not able to use it due to a visa problem. I have constant email and communication through phone with them, and they informed me back then that my voucher will be available and has no expiration date that I can use anytime I want. Now I wanted to use it, so I called them last Saturday, 31st May 2025, and they told me it has already expired due to the new policy. Can I still claim and ask for my money back?

I’ve been on overstay for a couple of months. Is it possible for me to get a visa with an ongoing criminal case, travel ban, and civil cases (judgments issued)? If so, what would be the process?

Dear Sir/Madam, Is it possible to send a legal notice to someone even though I don't have a copy of his Emirates ID or passport, but I only know his full name and office address?

Dear Sir/Madam, My tenant is not ready to move out on the last day of the 12-month notarized eviction notice. I need the place for myself to move in as my lease ends next week. What should I do?

My cousin who lives in Dubai took around AED 280000 from me on December 2023 for business and he told me that within one month he would return the money back with profits. Now it's been almost a year he has not returned my money back. I have no written contract. The only proof I have is WhatsApp chats, videos, and voice messages of him that he received money from me and that he would return it back within one month. In August 2023 I told him that if you don't return my money, then I would hire a lawyer and do a case. Then his father returned almost 20% of the amount back in August 2023 and told me the remaining amount I would receive from them by the end of November or December 2023. But now they are not giving me the money and telling me to go to the police or hire a lawyer, file a case do whatever I want to do. Kindly please advise me if hiring a lawyer in Dubai will be helpful or not. Will I be able to recover my money in Dubai in a legal way in such a case?

I need help in getting a police clearance from Dubai. I left the UAE in 2018 and left my bank debts unsettled. Can someone please help me understand how I can negotiate my situation in the most reasonable way? Thank you

Hi Sir/Madam, I need to obtain a police clearance certificate. I left Dubai in 2018 and was advised that I must clear a police case at Naif Police Station for bank credit (less than 10,000 AED) before I can apply for the PCC. Since I am outside the UAE, how do I get representation and clear my issue to obtain my police clearance certificate? Thanks!

Hello, What can I do if I was absent from the hearing because of improper information and they gave judgment in my absence?

Good morning, I have two kids. Their father is in critical care and is not able to communicate, and we have been divorced for more than seven years. The other side of the family is not communicating with the kids about the father's whereabouts for them to visit him, and they have not been in touch with the kids for the past two weeks due to family issues that took place in court regarding guardianship of the kids. How can I find a way for our kids to know what is going on with their father and his condition without reaching out to them, to avoid any further escalation? My daughter has tried to call them, but there was no response. Please advise!

I am working in the private sector, and currently I am in the probation period. I got a government job, so I submitted a one-month resignation notice. My current company rejected my one-month notice and ordered me to serve a three-month notice (as per the contract). I enquired with One Time Centre, and as per their advice, after one month, I can stop work and register a complaint against my company. For this matter, how will the UAE law help me to solve it?

Hello, The company has a policy allowing employees to work from home once per week. Now, employees are asking if overtime is applicable for those who work from home as well. Could you please clarify? Thank you!

Hello, Is it allowed for a company to terminate an employee because the employee refused to do work not stated in the contract?

Dear Sir/Madam, If an employee is still on probation period, can the employer terminate the contract with 14 days' notice even if the employment contract states 30 days' notice? The company is under MOHRE.

Dear Sir/Madam, I reside in a Dubai community, and my tenancy renewal is approximately 95 days away. The landlord is proposing a 15% rent increase, primarily based on rents listed on propertyfinder.ae, claiming that my current rent is 25% below market rates. However, the RERA Rental Index indicates "no increase in the rental value" as my rent is at the top of the quoted range, prompting me to reject the proposed increase. The real estate broker he hired at the time of my move-in recently contacted me, serving as an intermediary, mentioning that he would conduct a DLD valuation, likely resulting in a higher value. However, he is attempting to negotiate first, considering the cost of around 2500 AED. If we were to dispute, is the RERA Index Calculator the sole authoritative source for determining rent increases? Additionally, if the DLD valuation is accepted, what is the potential maximum increase?

Hello, I have a commercial execution case for the recovery of payments. I sent a notification to the local owner (100% ownership of the LLC), but I see that the company has closed its office and its license has expired. How can the courts get the money ordered in the judgment? Thank you!

Dear Sir/Madam, My work visa was rejected. When I visited the immigration office, they told me to come with my company's PRO. I did, and my PRO told me that my visa was rejected for security reasons. I don't understand why my work visa was rejected, as I don't have any cases in India or the UAE. I am new to the UAE. Can anyone please help me resolve this issue? What can I do? Is there any alternative to clear this?

I am a 50% shareholder in a company at RAKEZ, and the 50% shareholder is my partner who has left the country and will not return. I cannot run the company alone. Next month the company is due for renewal, the expenses of which I cannot afford. I want to close the company. RAKEZ people say file a case and bring court papers to close the company. Where can I go, what should I do, can I get help? I do a small job in the shop.

Hi Sir, My husband had a judgment where he was found not guilty, as the misdemeanor court stated that it doubts the charges against the accused and found no conclusive evidence except the statements in the report files. The court considered this invalid because there was no translator. After this, if the Public Prosecution appeals, will the verdict remain unchanged and be upheld if there is nothing more than this  Can you shed some light from your experience on this issue and say if the result will remain the same?

Hello, My lawyer has charged me more than the actual amount for registering my labour case. What should I do?

Hello, If the tenant is evicted due to renovation, once the renovation is done, can the landlord rent the property to a new tenant, or does the landlord have to wait for 2 years?

Hello, I paid a contractor (via bank transfers) to deliver a project (1BHK renovation – full), and they did not. What action can I take against them in Dubai?

السلام عليكم، أود الاستفسار بشأن قضية إبعاد زوج خالتي من دولة الإمارات العربية المتحدة. زوج خالتي كان مقيماً في الإمارات وكان قد وُلد وترعرع هناك. في عام 2013 تم إبعاده من الإمارات، وكان ذلك نتيجة لسياسات حكومية كانت تستهدف مجموعة من المقيمين في تلك الفترة، وهو لم يكن قد ارتكب أي مخالفة في ذلك الوقت وكان يُعتبر ضحية للسياسات المتبعة. أرغب في معرفة الإجراءات التي يجب أن أتبعها حالياً من أجل رفع هذا الإبعاد وتمكينه من العودة إلى الإمارات. أرجو أن توضح لي كيف يمكنني مساعدته في هذا الموضوع. شكراً جزيلاً.