Q: Dear Sir/Madam, I was robbed recently in Dubai. The robbers assaulted me. They bound my hands and legs and battered me. They stopped my breathing and asked for the pin codes of my debit/credit cards and forcefully took card details and withdraw cash from my debit and credit cards. After withdrawing the cash/transaction, they left me alive, released me, and ran away. I immediately called the call center and block all the credit/debit cards and visited the police station and registered a complaint against the criminals. The Dubai police caught one of the criminals (out of 6). The case is now with the criminal court. As I was holding credit cards of various banks, robbers utilized the cash limits of all credit cards. Now the banks are chasing me to repay the amounts withdrawn. Please give me a general idea, what do I need to do? Do I need to file a civil case? Further, I don’t have money to pay to the bank and I can never pay to the banks considering that I have not taken that money. Please advise!

Q: Hi, My bank is threatening to file a civil case and travel ban against me in Dubai for not paying an amount close to 35 thousand dirhams. This amount was charged fraudulently on my card from my previous bank. I had filed a dispute form at that time, but before any investigation could take place, a bank bought the old bank. I filed a new dispute form with the new bank, but the case has remained unresolved for almost 2 years now. In addition, I have filed a police case (I have a letter from the police), with the Central Bank of UAE and AECB. I have also been in frequent contact with the bank via emails, phone calls, and branch visits. I would like to know if the bank has the right to file a case against me or impose a travel ban, given that they have already decreased my credit rating. I would appreciate your guidance and assistance.

Q: Hi, I am in a dispute with someone who has stolen money on a pretence of offering a PRO service. The invoice and crime committed all originate in Dubai. I have told the assailant he needs to pay or I will raise a case against him and he moved to RAK recently where I found out where he lived and told him now I can make a court case. There are 20 other people I know he owes money to also. He reported me to RAK police for harassment and threats even though my only threats were to do a combined court case with 25 other people against him and I told him Dubai police or CID will come for him if I report him. I went to Dubai police station who told me that the whole issue is a Dubai issue and not to worry. What do I do? My number has changed from the one these crooks have so I don't know if RAK police called or not.

Q: Dear Sir/Madam, Our credit card was defrauded, and after months of investigation, the bank has said they will not cover the fraudulent transactions. What can we do?

Q: Does the debit card transaction not require any OTP authorization? What is the threshold for transactions? For high value say above AED 1000, there must be OTP, right? What do UAE government rules say? The bank is not supporting the fraudulent transaction of AED 15000 (debit card) reported and simply buying the time. I want to take legal action and would like to know what type of case can be filed and under which clause.

This Law promulgates the Federal Penal Code (Criminal Law) of the United Arab Emirates. Crimes and chastisement punishments shall be determined in accordance with the provisions of this Law and other penal codes.

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.