Questions & Answers
Fraudulent transaction and legal threats by a bank in Dubai - What to do?
Hi,
My bank is threatening to file a civil case and travel ban against me in Dubai for not paying an amount close to 35 thousand dirhams. This amount was charged fraudulently on my card from my previous bank.
I had filed a dispute form at that time, but before any investigation could take place, a bank bought the old bank. I filed a new dispute form with the new bank, but the case has remained unresolved for almost 2 years now.
In addition, I have filed a police case (I have a letter from the police), with the Central Bank of UAE and AECB. I have also been in frequent contact with the bank via emails, phone calls, and branch visits.
I would like to know if the bank has the right to file a case against me or impose a travel ban, given that they have already decreased my credit rating.
I would appreciate your guidance and assistance.
Dear Questioner,
Yes, it is possible to file a case against you.
However, since you have the dispatches and the police report, you are in a strong position.
It is preferable that you appoint a lawyer to file a complaint against the bank since the transaction is fraudulent, and despite the evidence, the bank was intransigent with you.
Dear questioner,
Please send a copy of the Emirates ID or a copy of the passport via WhatsApp to check whether or not there is a case registered against you in the United Arab Emirates and to send the details of the case.
Dear questioner,
You can file a complaint against the bank given that you have everything that proves that the transaction was fraudulent.
It is best for you to hire a lawyer.
