Q: Sir, I booked a room in Hotel Armani through Agoda.com. They offered 2 adults and two children 0-11, but the hotel did not allow my children who are 7 & 11 years old. I want refund, please advise.

Q: A holiday tour operator is not refunding me the amount paid because the tour got cancelled due to delayed visa receipt.

Q: Greetings! I rented a serviced hotel apartment in Abu Dhabi on a long-term lease (6 months) paying 6 months lease amount (AED 23000) in advance. After occupying the apartment on 11/04/2022, I found lots of insects and bedbugs in the room. Notified the management. However, every time I was told it is fixed. Later one night, the bedbug bite was intolerable and I was forced to vacate the serviced apartment in the middle of the night (on 28/04/2022). While vacating, I was told by email that the advance amount deducting the period of stay will be refunded within 7 working days. Now as of today (30/06/2022), I am not refunded. No one answers my calls and physical visits, I am told they are not available. The amount agreed for refund after deduction is AED 20,070. Please suggest what I should do to get the refund for the failure to provide the service. I have the receipt of payment and email from the management regarding the refund. Pictures of the bedbug bites are also available. Thank you. B.

The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.