Q: Hi. This is Arun from Thailand. I need a legal opinion from your concern regarding the cheating faced from a UAE-based firm named R. I. In January 2017,   my wife signed an agreement with them regarding a job offer letter to Canada. The total fees they asked for were AED 7000, but for the initial payment, I paid AED 4000 to them. They said it will take 6 months. In January 2018, they told me that presently they aren’t able to do the job offer for me because there is no current openings. After that, they gave me one more offer that they have for an Atlantic immigration program to Canada. In this case, I also believed them and they started the program. Then only I came to know that they didn’t even know how to fill the immigration application. So I told them to stop the processing and refund me the full amount on last April, but till now, they didn’t refund and they are keep on postponing. I thought to file a case against them, so I am requesting you to give me an advice on the same.

Q: I had signed up with an immigration consultant for immigration to Canada. According to the contract I would be refunded the full amount if my application did not get through in a year. I had asked for a refund and they have only approved 2560/- out of around Dhs 9500/-. I need help to resolve this issue. Thanks.

Q: We have signed an agreement in October 2020 as a “UK Start-Up visa” with immigration advisers in the UAE. According to the agreement, we have paid AED 25000/- as a full package to get the visa. After submitting the application and following up for the last 6 or 7 months, they are now disclosing and asking for endorsement fees of 50,000/- GDP, which need to pay endorsement bodies for 2 years. Earlier, they did not inform us nor mentioned it in any article of this agreement, which shows it was hidden from us at the time of signing the agreement. Due to this reason, we do not want to continue and the advisers do not agree to refund our money AED 25,000. Request for your assistance and help

Q: I have submitted my immigration documents to a consultant company in Dubai for Canada under a working visa. They committed that the process takes months but they have not yet processed it. I asked for a refund. But they said it will not refund as it is a voluntary withdrawal within the process which is written in the contract. However, I keep reminding them the process for Candan has not yet started. In the beginning, they said that once I submitted my IELTS certificate, they will start to find a job offer in the market of Canada. But I did not submit the IELTS certificate. And they never approached me about this. They keep making false promises they will check and will fund soon. I Have asked several times to connect me with the higher authorities to resolve my issue but no cooperation from their end. I have paid 6000 DHS so far. I need to know if I can claim all my money back legally. How can I make them fulfill their commitment without me bearing any loss?

The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.