Questions & Answers
Questions & Answers
5 available 5 • View allSeeking refund for a misleading hotel booking
1
Q: Sir,
I booked a room in Hotel Armani through Agoda.com.
They offered 2 adults and two children 0-11, but the hotel did not allow my children who are 7 & 11 years old.
I want refund, please advise.

Oct 5, 2018
3039
Governing law of hotel apartments in Dubai
6
Q: Hi Madam,
An agency has taken my money for providing me with 6 months of accommodation in a hotel apartment.
They did not provide me with the accommodation and after a lot of efforts, I am able to get my partial money back.
But the agency is not refunding my remaining amount and they are not opening their office nor responding to my call (they have blocked my number and don't respond to any new number).
Can I file a case in the rental dispute centre and also claim compensation for all the trouble me and my family went through and the expenses incurred?
They took AED 2000 cash, a cheque of AED 12500 dated 2nd may (which they used) and another cheque of AED 12500.
After police called them, they returned my 2nd unused cheque and AED 7000 in cash. I have AED 7500 refund pending.
Kindly suggest.
Thanks,
S.

Jul 1, 2019
4251
Privity of contract in renting through brokerage agencies
5
Q: I have rented a hotel apartment from an agency who has a contract with a hotel apartment in the UAE. I hold an annual contract with the agency and I have paid the annual rent in advance.
The hotel apartment has issued a check-in form by confirming my stay with this particular hotel apartment for 1 year. The hotel apartment also gave me a letter (family visa purpose) stating that I am one of their guests who is going to stay for 1 year.
Now, there is some dispute with the agency and the hotel apartment and the agency are not reachable at all, and the hotel apartment tries to evacuate me.
1) Will the hotel apartment be able to evacuate me by law?
2) The agency still holds one cheque from me, can I stop it?

Jan 21, 2019
806
Can the hotel force me me to pay four months in advance after we agreed to be monthly?
1
Q: Dear Sir,
I booked a hotel apartment at a hotel via real estate agency called [------]. The agreement is for 6 months with a fee of 42597.60 to be paid as 6 monthly payments of AED 7500 each (which include agency fees).
I have booking confirmation from hotel and I have receipt from agency. After 2 months of the contract has passed, the hotel wants to change the fee to AED 9500 per month and they want to collect the payment of the next 4 months in one cheque.
As far as I know, this is against law (article 14 of law 26 of 2007 and law 33 of 2008) since the hotel wants to increase the rent without prior notice period (90 days) and during the contract not at the end of it.
I need to confirm with you that I am right with what I am saying that they are breaking the law, and know how I can protect myself against them if they insisted.
Thank you for your help

Nov 2, 2022
229
Check-in refusal at a Dubai hotel. How to take legal action?


1
Q: Dear Sir/Madam,
We are from the UK. We made a pre-booking at a hotel in Dubai for eight days.
We paid for the entire stay online and received a confirmation text from the hotel for our reservation from March 21st, 2023 at 12:00 am to March 29th, 2023.
However, upon our arrival at 2:00 pm today, the staff informed us that rooms are only available at 2:00 pm and requested we pay an additional 360 dirhams for an extra day or wait until the following day.
Despite a lengthy conversation, the staff did not provide us with a room, and my wife, one-year-old daughter, and I had to spend the night in the hallway.
After a long journey and feeling tired, we were disappointed with the treatment we received from the staff.
We intend to take legal action against the hotel and its staff.



Mar 21, 2023
190
Laws & Regulations
3 available 3 • View allFederal Law No. (24) of 2006 On Consumer Protection 8
The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.
Aug 13, 2006
9926
Federal Law No. (15) of 2020 on Consumer Protection 0
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
Nov 10, 2020
592
Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection 0
The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.
Mar 29, 2007
210

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Other answers by
538 538 answers •
View allI received a judgment in my favor from RDC that awarded me legal fees. Does this include lawyer fees? 0
I have received a judgment in my favor from RDC that awarded me legal fees.
However, RDC says that legal fees do not mean lawyer fees; they are RDC fees only.
Is this correct?
Feb 14, 2025
98
The public prosecution appealed a judgment to increase the fine I already paid. What do I do now? 0
Good afternoon,
Thank you for your time.
The public prosecution appealed my judgment (a fine that I satisfactorily cleared) and requested increasing the fine.
Can you please explain what happens during a criminal case appeal hearing for me as a defendant?
Will I be asked questions?
Is the hearing just for the Public Prosecution to present their appeal to the judge, and I do not need to give a response?
Thank you again for your time.
Feb 7, 2025
131
Can we give a salary certificate to a new hired employee before he starts to open a bank account? 0
Dear lawyers,
The new employee will start on June 1, 2025. However, he would like to open a new bank account in the UAE thus asking to provide the salary certificate mentioning his salary in AED and if possible not mentioning the start date.
Legally, can the company provide such a certificate?
Feb 4, 2025
114
I received a termination letter from my company for restructuring. Is this considered arbitrary dismissal? 0
I received a termination letter from my company on January 31st, 2025, with a one-month notice period, stating my last working day as February 28th, 2025.
The reason given for the termination is "considering the current business scenario, the company has considered measures to reorganize the business."
Could this be considered arbitrary dismissal?
Am I entitled to any compensation or benefits from the company as a result of this termination?
Feb 5, 2025
96
Do I need to hire a lawyer if I found I have a marital case against me in the court? 0
By checking in Al Adheed, I have found there is a marital matter case against me in Dubai Courts. There is a hearing date for next week and the time mentioned in the case status with a link for an online hearing.
However, I have not received any message from Dubai courts regarding this by mail or phone. I have all contact details updated with EID. In this case, what should I do?
I don’t know what the case is about.
Should I hire a lawyer or I can attend the hearing by myself?
Please do suggest options.
Feb 3, 2025
84

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183 183 answers •
View allThe landlord refuses to wait for days beyond rental cheque due date. What to do? 0
Dear sir/madam,
My rental cheque is due tomorrow and unfortunately, I’m not able to honor it. I asked my landlord to wait a couple of days but he doesn’t want to wait and said that he is going to cash the cheque tomorrow.
Of course, the cheque will bounce, what would be the procedure then?
Do I have a certain amount of days before eviction to pay the rent?
Sep 25, 2022
480
What happens when the property is sold mid-lease? 0
Dear Sir/Madam,
Does the existing tenancy contract between the tenant and the previous owner remain in force even after the new landlord has purchased the property in the middle of an ongoing lease?
And when should a new tenancy contract be made?
Should it be made immediately after the property has been sold, or at the end of the ongoing tenancy contract signed between the previous owner of the property and the tenant?
Also, does a new contract have to be in place for the tenant to exchange the cheques, or does the existing tenancy contract with the previous owner remain valid for the purpose of exchanging the cheques?
Apr 5, 2023
768
Evicting an employee from school accommodation while a labor case is pending 0
Dear Sir/Madam,
I was wrongfully terminated by my school under Article 44 on March 20th, 2023. I have a case in the labor courts, and the first hearing is on April 4th, 2023.
However, my employer is asking me to vacate the school accommodation. I asked the Ministry of Labor and the courts, and they informed me that the school cannot evict me until the case is resolved.
Is this information correct?
I am currently unemployed and have nowhere else to go until I find another job.
Apr 3, 2023
127
If I have a travel ban in KSA, can I travel to the UAE on a work visa? 0
Hi,
May you and your family be blessed.
I'm extremely tense and need your kind feedback on the following issue.
If I have a travel ban in KSA, can I travel to the UAE on a work visa?
I have been visiting Dubai on a tourist visa without any problems.
The ban was imposed because I had to leave KSA suddenly and could not return after an exit-entry, and I was unable to pay back my car EMI and credit card payment totaling 30k SAR, which I intend to pay off gradually now.
When I left KSA, they only had my fingerprints at the time. I also understand that while coming for a visit to Dubai, only a retinal scan is done.
On the other hand, when obtaining a work visa, UAE takes and registers fingerprints as well. Could this lead to any issues for me?
I have finally obtained a better-paying job after a long time and can finally save up to pay off my debts. The case registered for which the travel ban is imposed is only for SAR 16000.
As of now, I cannot afford to hire a lawyer to check in UAE.
Thank you for your help!
Mar 29, 2023
1883
Tenant's rights: Can my landlord evict me, raise my rent, and ban my pet? 0
Dear Sir/Madam,
My landlord wants to evict me from the property where I reside. They have not provided a court order for eviction within the past 12 months.
Additionally, they are requesting a 40% increase in rent and are insisting on a 6-month fixed-term renewal, despite the RERA index indicating no such increase.
Furthermore, they have included an unreasonable clause that prohibits pets, even though I have lived on the property with a pet for over three years.
What options do I have if I do not agree to these demands?
Mar 16, 2023
448

Other answers by
37 37 answers •
View allإثبات دين بشكل صوري بدون ترتيب تبعات قانونية 0
السلام عليكم،
أرغب أنا وقريبي في إثبات دين بشكل صوري أمام العائلة لأسباب عديدة.
ما الشكل القانوني لهذا الإثبات؟ هل هو سند أم ماذا؟
وهل يمكن عمل ورق ضد لينتفي هذا الدين لإثبات صوريته؟
مع العلم أن كلانا يقيم في دولة الإمارات.
Jul 17, 2022
293
UAE police, court, CID, and immigration check: How long and how much? 0
Good morning,
I am outside the UAE, but I need a police, court, CID, and immigration check.
Can you tell me how long it will take and how much you charge for the required documents?
Best Regards,
Jun 22, 2023
439
Renting out a villa in Dubai to clients for short-term stays 0
Hi,
As a landlord, can I rent out my villa in Dubai directly to clients for short-term stays via Booking.com, Airbnb, or directly?
Will I need a DTCM certificate or is it not necessary?
Can I receive an upfront payment for long stays or are there rules regarding payment plans?
Thank you in advance!
Apr 26, 2023
206
تنفيذ حكم عمالي ضد شركة أغلقت 0
السلام عليكم،
لدي دعوى تنفيذ عمالي. المنفَّذ ضده شركة ذات مسؤولية محدودة قامت بالإغلاق وتم إعلانها نشرًا ولا يوجد أي شيء للحجز عليه. المالك هو نفسه المدير (وفقًا للقانون الجديد لا يُسأل المدير) وحاليًا لديه شركة أخرى.
ما الإجراء المُتبع هنا؟
May 11, 2023
268
إسقاط عقوبة شيكات من صحيفة الحالة الجنائية 0
مرحبًا،
لدي استفسار حول صحيفة الحالة الجنائية حيث كانت لدي قضايا شيكات قديمة قبل القانون الجديد.
كما تعلمون سابقًا، كانت تفتح بلاغات بالشيكات، وبسبب ترصد كمية بلاغات شيكات، أصبحت صحيفة الحالة الجنائية كلها شيكات ارتجاع أقساط بنك، وكل شيك كان مفتوح به بلاغ منفصل عن الآخرين.
لهذا أرغب في محو أثرها.
الطريقة رد اعتبار، ولكن بعريضة بجميع القضايا أم كل قضية على حدة؟
May 3, 2023
151

Other answers by
373 373 answers •
View allWhat does it imply when public prosecution puts an arrest warrant and no travel ban? 0
Hello lawyers!
Please help me, what does it imply when public prosecution puts an arrest warrant and no travel ban?
Thank you in advance
Dec 30, 2024
118
I rented out a machine that burst into flames at the worksite. Can I claim compensation? 0
Dear Sir/Madam,
I rented out a machine two weeks ago. Today, I received news that it burst into flames at the worksite.
Can I claim compensation for the machine and the lost business opportunity until it gets replaced?
Jun 24, 2024
102
Can a Muslim man marry a Muslim woman in the UAE law? 0
Can a Muslim man marry a Muslim woman in the UAE law?
Dec 27, 2022
231
مغربي يريد الزواج مرة ثانية في الإمارات. هل يُطبَّق القانون المغربي الذي يشترط موافقة الزوجة الأولى؟ 0
السلام عليكم،
أنا مغربي وزوجتي مغربية، نقيم في الشارقة. أريد أن أتزوج امرأة ثانية مغربية. تجب موافقة الزوجة الأولى على التعدُّد في القانون المغربي.
هل يُطبَّق هذا القانون عليّ إن تم الزواج في الإمارات؟
Sep 26, 2024
169
كيف نتعامل مع عامل غادر العمل وتغيب لمدة أسبوع؟ 0
السلام عليكم ورحمة الله وبركاته،
عامل ترك العمل نتيجة سؤال التحريات عنه، ولا يوجد مكان له نعلمه، وتغيب لمدة أسبوع. ماذا نفعل؟
Oct 2, 2024
121
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