Questions & Answers
Questions & Answers
6 available 6 • View allSuing a seller for selling a defective car




8
Q: I bought a car on Tuesday at 10 pm, I paid 11000 AED in cash and 17500 AED via bank transfer.
At 6.40 am the next day, the car's engine failed within 10 mins of driving it. ADNOC car testing service in Mushrif said the car was misfiring. The garage had to replace 4 spark plugs & ignition coils. It costs 1500 AED.
The car key doesn't work either. The seller assured me he would fix it, but he didn't. Electrical key shops said that the battery couldn't be replaced because it is soldered shut and it would damage the whole key and only a dealership can sort this.
The dealership told me that it is not possible to change the battery on this key and I would need a replacement instead. This costs 1500 AED. I put the 17500 bank transfer on hold pending the outcome of these situations.
I contacted the seller to renegotiate the deal and he threatened me over the phone instead. What are my legal rights here? Should I file a civil case immediately or attempt to resolve the case with the seller directly?





Mar 7, 2020
5794
Replacement of brand new car from the authorized dealer
0
Q: Hi,
I just want to know if I have the right to demand car replacement. I have bought a brand new car and found out that I have been cheated and scammed as they have sold me a defective car.
There is a service done before I took the car. Scratches, recall and engine error twice and was driven only for 141 km, yet there are errors.

Oct 29, 2019
1641
Cancelling a car purchase and claiming refund for hidden defects
8
Q: Hi,
I financed a car from a second-hand dealership in Sharjah. The car is a 2018 Mustang GT! They said the car was fine and had no accidents, it looked fine too.
I took the deal and even had a new car screen put in through the dealer for AED 2000. The car has given me problems from the first month. Hazard lights would come on and kill the battery.
The dealer told me to give the car to the garage, so they took the car and said a new screen is needed and they made me pay AED 1000 even though it was not my fault.
I even paid to have the car delivered there but I paid out of the goodness of my heart. Next month it started dying randomly and would need jump-starts. Now it dies every day after a jump start. Now they are saying to me I need to pay for another fix!
Please can someone tell me what to do?
Is there any legal way they can take the car back and pay the bank back the money they took?

Apr 28, 2020
2874
Is the seller responsible for the car faults after sale and insurance transfer?

0
Q: Hello Sir/Madam,
I put an ad in one of the online portals for selling my used vehicle which I brought from a private person 4 months before. When I purchase it, the seller did not disclose to me the faults of the vehicle.
One buyer came to me seeing my advertisement and agreed for 10,750/-. While inspection at ADNOC, they found that the car is having some issues.
He agreed with me that he will take the car with the issues with a very low amount of money 3,300/-. I transferred the insurance, but could not transfer the car in his name due to RTA's short working hours in Ramadan.
Even I did not take any advance from him. Later one mechanical part got damaged. As a seller, I informed him as the buyer. Now he is saying that I have to fix it and sell him at a lower price than agreed.
The repair may cost me around AED 1,200/-. Now I don’t want to sell at this big loss and I told him the same. But he is saying that he will go to govt. authorities.
What should I do?
Please help.


Jun 14, 2021
776
تقديم شكوى ضد بائع سيارة مستعملة بسبب وجود عيوب فيها
7
س: السلام عليكم،
اشتريت سيارة مستعملة من أحد المعارض في سوق الحراج وبعد نقلها أصلحت الأشياء البسيطة ولكنني اكتشفت بعد عدة أيام وجود مشكلة في المحرك. قيمة تصليحها 6000 درهم.
أرسلت المشاكل للبائع ولكنه لم يعد يجيب على هاتفي أو رسائلي. ماذا يمكنني أن أفعل؟ هل يحق لي تقديم شكوى ضده بسبب بيعه سيارة بها عيوب؟
وشكرًا!

Aug 18, 2022
2958
I ordered a car and paid in full but delivery was delayed. Can I cancel the deal and get a refund?




0
Q: I bought a car from a dealer and paid all costs in cash. They promised to deliver the car within 2-3 days of receiving the full amount.
I paid and forwarded the proof of payment to them on Monday 14 October 2024. I do have a vehicle sales agreement benefiting only the dealer.
Today after begging for a follow-up, they informed me that the car will be delivered next week.
What is my legal position?
Can I cancel the deal and demand a return of my money?
Please revert





+5
Oct 25, 2024
132
Laws & Regulations
5 available 5 • View allFederal Law No. (24) of 2006 On Consumer Protection 8
The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.
Aug 13, 2006
9925
Federal Law No. (10) of 1992 On Evidence in Civil and Commercial Transactions 14
The provisions of this law On Evidence in Civil and Commercial Transactions (Law of Evidence) govern evidence in civil and commercial disputes in the UAE.
Jan 15, 1992
19089
Federal Law No. (5) of 1985 On the Civil Transactions Law of the United Arab Emirates 96
The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.
Dec 15, 1985
148357
Federal Law No. (15) of 2020 on Consumer Protection 0
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
Nov 10, 2020
592
Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection 0
The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.
Mar 29, 2007
210

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