Q: I just want to know if I have the right to demand car replacement. I have bought a brand new car and found out that I have been cheated and scammed… A: In the event of failure to reach a solution with the Car Authorized Dealer, you can file a complaint at the Department of Consumer Protection…

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Replacement of brand new car from the authorized dealer

Hi,

I just want to know if I have the right to demand car replacement. I have bought a brand new car and found out that I have been cheated and scammed as they have sold me a defective car.

There is a service done before I took the car. Scratches, recall and engine error twice and was driven only for 141 km, yet there are errors.

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Mohamed Bakheet

Mohamed Bakheet Advocates & Legal Consultants

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29 Oct 2019, 09:49

Dear Sir,

Thank you for contacting me.

I would like to clarify this point. You can claim for the replacement of the car.

In the event of failure to reach a solution with the Car Authorized Dealer, you can file a complaint at the Department of Consumer Protection in the Ministry Of Economy.

After that, the department will ask the dealer to replace the car with a new one or return the money in accordance with the law.

In the event no solution can be reached, the Ministry of Economy will refer the matter to the competent court.

Please feel free to contact us for further details and assistance on the phone or email.

Regards.

29 Oct 2019, 10:00

Thanks for your reply Mohamed,

I have already filed a complaint in the Department of Consumer Protection and today they have told me that as long as there is a warranty they will keep on repairing the car for 3 consecutive errors.

I was not happy with their reply to me. I have all the history of my complaint to the dealer and seems like it doesn't matter.

It is a brand new car and shouldn't be replaced with any parts as it is new 41 km and it has a recall. I will agree to change the parts of the car if it has been driven for 1,000 km.

29 Oct 2019, 11:30

You are not obliged to accept the dealer's offer to repair the car. As I said earlier in the event no solution can be reached, they will refer the matter to the competent court.

29 Oct 2019, 11:53

Thank you so much, Mohamed, for your encouraging reply.

Last question, in the worst-case scenario should I have to hire a lawyer when I go to the court or how it should be?

Sorry, I don't any experience in this case and I'm trying to resolve amicably with the dealer as I'm not used to fighting.

That's why I tried to comprise some little things. But this case I wouldn't.

29 Oct 2019, 12:52

But in case the matter is referred to the court, you have to engage a lawyer.

29 Oct 2019, 14:22

Ok. Any idea how much are the fees approximately?

30 Oct 2019, 05:59

For further details please send a mail to us and we will contact you soon.

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