Questions & Answers
Questions & Answers
10 available 10 • View allGetting a refund from an immigration consultant
25
Q: I had signed up with an immigration consultant for immigration to Canada. According to the contract I would be refunded the full amount if my application did not get through in a year.
I had asked for a refund and they have only approved 2560/- out of around Dhs 9500/-.
I need help to resolve this issue. Thanks.

Oct 24, 2017
5614
Immigration fraud and taking a legal action for refund
27
Q: Hi.
This is Arun from Thailand. I need a legal opinion from your concern regarding the cheating faced from a UAE-based firm named R. I.
In January 2017, my wife signed an agreement with them regarding a job offer letter to Canada. The total fees they asked for were AED 7000, but for the initial payment, I paid AED 4000 to them. They said it will take 6 months.
In January 2018, they told me that presently they aren’t able to do the job offer for me because there is no current openings. After that, they gave me one more offer that they have for an Atlantic immigration program to Canada.
In this case, I also believed them and they started the program. Then only I came to know that they didn’t even know how to fill the immigration application.
So I told them to stop the processing and refund me the full amount on last April, but till now, they didn’t refund and they are keep on postponing.
I thought to file a case against them, so I am requesting you to give me an advice on the same.

Oct 16, 2018
5518
Initiating a case against an immigration consultancy company
3
Q: Hi,
I have a dispute with one immigration consultancy firm in Dubai. I have signed an agreement with them for seeking their services two years ago.
However, later I came to know that they have not provided complete information for qualification on the first instance due to which my case does not qualify at all for Canadian immigration.
Now, I am asking for cancellation of the agreement, which they refuse claiming it was my mistake.
Kindly advise regarding the right forum and the way to proceed legally with my case.
Regards,
Mudassar Farooq

Oct 14, 2017
1384
Asking an immigration consultant for security cheque to assure performance
1
Q: I am a client of an immigration consultant company in the UAE. I have made 70% of the payment and the work is under process.
I need to know if I can ask them for a security cheque for the amount I have paid, in case they turn out to be fraudsters or dupe me.
I need to know what I must say so they agree to give me a security cheque.
Please help as am alone and need legal advice on this matter!

Aug 26, 2021
406
Refund of the amount paid to an immigration agency for breaching the agreement terms
5
Q: We have signed an agreement in October 2020 as a “UK Start-Up visa” with immigration advisers in the UAE. According to the agreement, we have paid AED 25000/- as a full package to get the visa.
After submitting the application and following up for the last 6 or 7 months, they are now disclosing and asking for endorsement fees of 50,000/- GDP, which need to pay endorsement bodies for 2 years.
Earlier, they did not inform us nor mentioned it in any article of this agreement, which shows it was hidden from us at the time of signing the agreement.
Due to this reason, we do not want to continue and the advisers do not agree to refund our money AED 25,000.
Request for your assistance and help

Aug 30, 2021
721
What to do if an immigration consultant failed to fulfill his contract?
0
Q: I have paid money to the immigration firm in Dubai, they have not been able to provide me the TRC. I paid their fees plus an amount which they said is an investment in business and to be returned in a year's time.
Now both my contact people are not responding to me messages and calls. Visited their office where there is a receptionist and two other women but the two men whom I have been dealing with are not there.
I wonder if they have fled the country. What legal options do I have now? Would greatly appreciate your views.

Jul 20, 2022
479
What to do in case of issuing cheques to a friend for rent and is not paying the amount?
1
Q: Hi Ms. Jennifer,
My friend in Dubai opened her dance studio in Karama & requested me to give her 4 cheques in my name as they had some issues opening an account.
She assured me that every alternative month before the due date of the cheque she would deposit the said amount in my account. The 1st cheque was on 10 Nov 2022, for which she put the amount in my account.
On 10 Jan 2023 was the 2nd cheque & this time she did not put the money in my account, I borrowed money from my known sources to avoid the cheque bounce case.
It has been 13 days now & she has still not deposited my money in the account. How can I get out of this situation?
I want to take back my 2 pending cheques from the landlord as the class does not belong to me, I just helped on humanitarian grounds & this is what I got in return.
I have been messaging her pleading with her to deposit the money in my account but she has been giving me excuses.
Please guide & help me.

Jan 23, 2023
527
An immigration consultancy scam: Work permit denied, refund delayed for a year



4
Q: Respected Lawyers,
I am working and living in Abu Dhabi. A year ago, I submitted my documents and paid AED 6,000 to an immigration consultancy in Abu Dhabi to help me obtain a Canada work permit.
According to them, they would complete and provide the work permit within one year. However, more than a year has passed, and there has still been no positive response or progress.
I requested a refund, but they sent me an email saying that they would refund me after 120 working days.
Please advise me on how to file a case to get my refund as soon as possible.
Thanks!
Best Regards




Nov 6, 2023
180
An immigration consultant has breached its promise. How can I obtain a refund?


1
Q: Hi,
I applied for a European work permit through an immigration consultant based in Dubai.
They promised to complete the process within 7 months. Now it is more than 8 months, and they did nothing in the application.
Now they are not returning the amount which I had paid to them. Their promise to complete the process in a given time was via email.
What legal option do I have to get my money back?



Nov 27, 2023
120
How can I file a complaint against an immigration agency for breach and closing company?



6
Q: I would like to know how to file a complaint against an Immigration Services Agency for CANADA AIP RNIPP application in Abu Dhabi.
I paid AED 9000 and I did not receive assurance from them afterwards. They were not answering my calls and not replying to my email.
I went to their office in Abu Dhabi and it was already closed.
Please advise.




Jan 23, 2024
758
Laws & Regulations
3 available 3 • View allFederal Law No. (24) of 2006 On Consumer Protection 8
The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.
Aug 13, 2006
9963
Federal Law No. (15) of 2020 on Consumer Protection 0
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
Nov 10, 2020
615
Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection 0
The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.
Mar 29, 2007
223

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Bank filed a civil case over a loan: Better to settle with the bank or in court? 1
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Demanding that an employee pay for visa charges a year after resigning 1
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I have a case running in court and I am afraid the debtor will flee the UAE. Will a travel ban be automatically placed? 0
I filed a money claim above AED 10,000 (but will probably be above AED 50,000 if capital + dividends are combined) against someone in Abu Dhabi.
The mediation time has elapsed, 2 court sessions have been done, and the defendant still hasn’t shown up or appeared in either of those. In the last/latest court session, the judge said that the defendant is still inside the UAE.
About the travel ban, is it automatically applied to him because of the case, or do I have to ask/request it to be applied to him through the Abu Dhabi court?
May 2, 2025
18
Can the landlord send me an eviction notice for non-payment despite submitting an offer and deposit at RDC? 0
I’ve lived in my building for over 4 years, with the most recent rent being AED 50,000. Each year, the management collects cheques and extra AED 2,400–2,500 cash (no receipt) for management and Ejari fees.
My contract was due for renewal on 15 Feb 2025, but management delayed, demanding a 10% rent increase even though no formal 90-day notice and the RERA index did not allow it.
After a month of excuses, the manager called on 12 March, insisted increase to 55K, and threatened eviction if I refused. When I referenced RDC, he hung up. The next day, he again made unprofessional remarks, so I decided to go with RDC.
I submitted my offer and deposit on 13th March, but the management didn’t respond. The case went to the judge on 14 April he ruled in my favor.
On 30 April, I applied for the execution of the ruling, and RDC says I can renew Ejari only on 8th May at DLD with cheques given to them.
However, on 1st May 2025, I received a notarized eviction notice for non-payment of rent and communication.
My question is, what will happen at DLD now?
May 2, 2025
15
كيف يمكنني الاستعلام عن قضية إبعاد أمني ومحاولة العودة إلى الإمارات؟ 0
السلام عليكم،
أود الاستفسار بشأن قضية إبعاد زوج خالتي من دولة الإمارات العربية المتحدة. زوج خالتي كان مقيماً في الإمارات وكان قد وُلد وترعرع هناك.
في عام 2013 تم إبعاده من الإمارات، وكان ذلك نتيجة لسياسات حكومية كانت تستهدف مجموعة من المقيمين في تلك الفترة، وهو لم يكن قد ارتكب أي مخالفة في ذلك الوقت وكان يُعتبر ضحية للسياسات المتبعة.
أرغب في معرفة الإجراءات التي يجب أن أتبعها حالياً من أجل رفع هذا الإبعاد وتمكينه من العودة إلى الإمارات.
أرجو أن توضح لي كيف يمكنني مساعدته في هذا الموضوع.
شكراً جزيلاً.
May 1, 2025
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My previous organization has not yet released EOSB because I contacted a client. Is this legal? 0
I recently joined a new organization in the Hamriyah Free Zone, and my previous organization has not released my end-of-service benefits.
The HR has instructed the finance team not to do so because I had contacted one of their clients.
In my DMCC contract, there is no Non-Compete clause, but the offer letter has one, and now they are not releasing the end-of-service.
Is this legal? What are my rights?
Apr 30, 2025
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Can I renew my trade license and visa if I have multiple cheque execution cases filed against me? 0
Hello,
I have multiple cheque execution cases filed against me due to financial strains last year.
My trade license and visa will expire next month, along with my Emirates ID.
Is it possible for me to renew my license and visa along with EID prior to settling the execution cases?
The trade license and visa were issued by the free zone authority.
I look forward to your response.
Thanks.
May 1, 2025
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