Q: Hi, I just want to know if I have the right to demand car replacement. I have bought a brand new car and found out that I have been cheated and scammed as they have sold me a defective car. There is a service done before I took the car. Scratches, recall and engine error twice and was driven only for 141 km, yet there are errors.

Q: Hi, I financed a car from a second-hand dealership in Sharjah. The car is a 2018 Mustang GT! They said the car was fine and had no accidents, it looked fine too. I took the deal and even had a new car screen put in through the dealer for AED 2000. The car has given me problems from the first month. Hazard lights would come on and kill the battery. The dealer told me to give the car to the garage, so they took the car and said a new screen is needed and they made me pay AED 1000 even though it was not my fault. I even paid to have the car delivered there but I paid out of the goodness of my heart. Next month it started dying randomly and would need jump-starts. Now it dies every day after a jump start. Now they are saying to me I need to pay for another fix! Please can someone tell me what to do? Is there any legal way they can take the car back and pay the bank back the money they took?

Q: Dear Sir, I have purchased a second-hand vehicle on loan. The car is giving too many troubles and I cannot bear the expenses of it. I do not want to continue with this car. Is there any way the bank can take my car back and leave me without paying any EMIs?

Q: I bought a new Jeep from a car trading enterprise in Dubai. The service team damaged the paint on my rear door sill while polishing the car and I have a formal stamped and signed letter from them mentioning the same and that the car needs to be repainted now to fix the issue. Taking into consideration that this will decrease the value of the car and as it was their mistake, can I file a law case against them? What are my chances for car replacement or at least a proper compensation?

Q: Hi, Hope you are doing well. I was just wondering if it is legal for a company to provide a positive google review about themselves. I have been dealing with a car garage and I think they are taking advantage of me and letting me pay for their mistakes, brought the car in 4 times already and spent more than AED 4000 and now it's still not fixed. Am thinking to file a complaint with consumer rights. My last bill didn't specify anything, just "labor 1000dhs" but not on what was done (change of rubber and oil top-up). And now I see the guy who is in charge of my car/working on it, left a good review about the garage as if he was a customer while he works there. Is this even legal? Thank you.

The law promulgates UAE Civil Procedures Code (Civil Procedure Law) which governs civil procedures in the United Arab Emirates, including the prosecution before the courts, litigation and execution.

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.

The provisions of this law On Evidence in Civil and Commercial Transactions (Law of Evidence) govern evidence in civil and commercial disputes in the UAE.

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.