Questions & Answers
Questions & Answers
8 available 8 • View allFiling complaint against a car insurance company for a repair delay
2
Q: I am planning to file a case against insurance providers as they took my car for repair eleven months ago, and they haven't fixed and returned to me yet.
Need some legal advice on filing a case against the insurance company.

Dec 11, 2017
1920
Parents liability for the actions of their minor children
2
Q: I am staying in a building in Al Nahdha, Dubai. The front glass door was broke 3 days back.
According to the building owner and security, my son was standing near the door and it happened because of him.
They say that I have to pay for the damages or they will refer it to the court.
My son is 6 years old, and I would like to know if I am liable to pay the cost of the damages.

Mar 19, 2018
959
Responsibility of the insurance to guarantee car repairs after an accident
2
Q: Good day!
I've had an accident a month ago and I took my car for repair and have signed a paper to proceed for repair under the advice of my insurance company.
After 1 month, I checked the status of my car and the repair shop asked me to transfer my car to another shop.
I drove my car for transfer I noticed that my car has some humming sounds, and it is shaking/having some vibration when it is accelerated to 60. I informed the shop and they said it will not be under insurance.
Now, what I am asking from my insurance company is to just make my car roadworthy and without the vibrations/humming sound but they are refusing as they are saying it was because of the normal wear and tear and not because of the accident.
But before the accident, my car didn't have any issues like what it has now.
My question is, do I have any right to ask the insurance to make my car roadworthy before it is released from the repair shop?
Thank you

Nov 3, 2021
411
Insurance company garage doesn't fix my car properly after accident. What can I do?
1
Q: My car got into an accident. As per the insurance company's instructions afterward, I put the car in the workshop.
After one week they repaired the car door. But the car door is vibrating and is not fixed properly. I took the car again to the workshop to try to fix it.
But still the car door is vibrating.
What is the solution?
Can you advise me?

Apr 7, 2022
897
I gave my car for service and paid but they are not fixing it nor returning it. What can I do?

4
Q: Hello
I have a question about a problem I am facing. I had given my car for service to a person, but the car had a major issue and needed parts to be replaced. I had paid him the agreed money too.
It's been 4 months since he took the car and he has not returned the car. the car is in his garage. his excuse is that the spare parts are not available. He is not returning my money or the car.
What actions can I initiate against this person and the garage?
Kindly advise.
A. C.


Apr 27, 2022
614
Insurance claim rejected for flooded car - How to appeal?


2
Q: Dear Sir/Madam,
I filed a complaint with the Insurance Authority against an insurance company because my car got flooded.
The case was escalated to the dispute resolution committee, which denied my compensation request because the car was first declared a total loss, but later it was found to be repairable.
I want advice and to know how I can appeal this decision.



Apr 9, 2023
211
Unfinished motorcycle repairs and unfair fees at a workshop: What to do?


2
Q: Dear Sir/Madam,
My motorcycle was taken to a motorcycle workshop for repairs due to a coolant leak.
After examining the bike, they provided me with a quote and later informed me that the oil and water had mixed, necessitating an engine flush.
Although hesitant, I trusted their expertise and paid an initial fee of 5900 AED. Unfortunately, it has been two months since the deposit was paid, and the repairs are still unfinished.
When I recently followed up with them, they informed me that the bike lacked compression and power and needed new piston parts.
This seems implausible since the engine was running smoothly before the rebuild.
It appears that the mechanic did not properly assemble the engine initially, and now they want to charge me an additional 10000 AED to fix their mistake.
They continue to increase the cost and make excuses for the delay, even though it should not take three months to rebuild an engine.
What are my options?



Apr 26, 2023
73
How to recover my car from the Baladiya after it was taken from the garage owner?

1
Q: Dear Sir/Madam,
I brought my car to the garage because of a problem. However, the garage owner drove my car without my consent or permission.
He claims that the car was taken by the Baladiya. What action can I take to get my car back?
Can I complain and file a case against the garage owner?


Oct 12, 2023
174
Legal blog
3 available 3 • View allElectronic Insurance Regulation in the UAE: A Quick Analysis 2
The Insurance Authority has introduced a new regulation to regulate all electronic and smart insurance operations practiced by licensed insurance companies, insurance-related professions [such as insurance agents, actuaries, insurance brokers, surveyors & loss adjusters, and insurance consultants] and marketing insurance policies through banks to the extent applicable to their nature. The objective of this article is to briefly discuss the changes that are introduced by the new regulation.
Dec 6, 2020
1015
The Procedures of Insurance Claims After the Major Floods in the UAE 3
It has been reported that the UAE has witnessed its heaviest rainfall in 75 years from late Monday the 15th of April till Tuesday night the 16th of April. The weather department recorded the highest rainfall in Al Ain, reaching 254 mm in less than 24 hrs and this was an exceptional event. We introduce in this article the details for claiming losses and damages from insurance.
Apr 22, 2024
239
Rejecting Vehicle Damage Claims by Insurance Companies in the 2024 Floods 2
In the event of vehicle damage caused by flooding in 2024, vehicle owners who hold valid motor insurance policies may find their claims rejected by insurance companies on technical grounds. This can understandably cause anxiety and concern for the policyholder, who may be seeking to understand their legal options and remedies.
Aug 19, 2024
91
Laws & Regulations
1 available 1 • View allFederal Law No. (5) of 1985 On the Civil Transactions Law of the United Arab Emirates 96
The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.
Dec 15, 1985
148417

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77 77 answers •
View allCan the tenant exit the lease contract early after losing access to gas? 0
There was a gas pipe explosion in our building and the whole floor is unhabitable.
So we are located on another floor, gas usage was cut and had to rely on electric plates which takes longer time to cook and there is the fear of fire if left unattended.
Gas will be reinstalled after 3 months and we wish to terminate the contract early because we cannot use the gas which is one of the facilities we agreed for in the contract and we feel unsafe in the building because every now and then the alarm goes on.
They gave us an option to move to their other buildings but will even be farther from work plus the transportation costs will increase.
Do we have to pay penalty charges for a situation that is not our doing? We are already having heart palpitations whenever there’s an alarm?
Oct 24, 2019
422
Is it possible to terminate an employee due to her bad attitude 0
Good morning,
We have given an employee a final warning due to attitude and creating fights with employees.
Last time, she did the same thing after that she left the office early without informing the manager (she informed the owner of the company which is not the direct report) after that she was absent for 2 days without informing the same.
She sent a message to the owner of the company, but the owner did not reply nor approve her reason for being absent.
Is it valid that I serve her termination?
Thank you!
Oct 20, 2019
631
Filing a case for higher maintenance and possibility of travel ban 0
I'm an Australian non-Muslim expat resident for 10 years. My wife is the same, as are our three children, ages 19,16 (girls) and 11 (boy).
I have opened a case for divorce in Australia, and the hearing is in November. My wife wants to take me to court in the UAE regarding child maintenance.
I currently pay 35% of my monthly salary to my wife for child support. She wants more. I am due to leave the country next July permanently.
If she opens a court case, will that stop me from leaving? Has she got a case for more money?
Sep 12, 2019
1848
Removing a travel ban requested by the guardian of a child 0
My question is about my son who has a travel ban for the past four years.
I am a divorced woman and the travel ban is from his father. I want to move back to my home country as I don't have any emotional or physical support here.
My parents are old and would like to move back for good. I have tried discussing this matter with his father but unfortunately, the matter is still unresolved.
I am willing to let go of all financial support in order to go back. Please let me know if this can be resolved in any way.
Jul 30, 2019
5486
The impact of a company shareholder on closure decision by majority 0
Hi,
I am a partner of a Dubai based (mainland) company. Due to the financial restraints, the investor (shareholder) has decided to close the company.
Now, I want to know if they can do this without my consent as the sponsor 51% and partner 26% have decided this. My share is 24%.
Jun 27, 2019
741

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453 453 answers •
View allTerminating an employee after sick leave and claiming compensation 0
Hello,
My employer fired me under Article 44 for not showing up for work for 7 days in a row. But that’s not the case at all. I was sick and the management was aware and they let me go.
I went to another country to get treatment because it’s expensive in Dubai. My employer did not pay me my salary for the month I worked and fired me.
I have official sick leave from another country and there is correspondence where my employer sent me to another country for treatment.
The problem is that the employer says that he will take compensation for the training that was specified in the contract, but I did not undergo training at all; I immediately started work from the first day of work and there was no training.
Does my employer have the right to charge me such a fee and not pay my salary?
Feb 29, 2024
462
How to make the seller hand over the tenant's security deposit to the buyer upon completing a sale? 0
Should the seller in Dubai hand over their tenant's security deposit to the buyer upon completing a sale?
Who is responsible for managing this process?
At the time of the exchange, the broker said he would follow up with the seller and collect the deposit.
He hasn’t, and the seller has not handed over the deposit.
Feb 8, 2024
425
How to deal with in-laws provoking and recording reactions? 0
Dear Sir/Madam,
My husband's family constantly provokes me and then records my every exaggerated reaction.
Now I'm worried that they might use those things against me.
Feb 8, 2024
246
How to cancel the MoU to buy an apartment with the broker if the bank did not approve the loan? 0
Hi,
I have a situation where I signed an MoU and gave my security deposit to the seller's agent. However later, the bank valuation of the property is lower than the selling price.
On my MoU, it has a clause that “the buyer has a right to cancel/negotiate if the bank valuation is not the same as MoU.” I tried to negotiate, however, we didn't agree on the price so I asked to cancel.
Now the agent is threatening me that they will not cancel the MoU and that will deposit my cheque. Later I also came to know that the person I am dealing with is not the same person whose name is mentioned as a broker in the MoU.
The agent I am dealing with is constantly messaging me with threats. I decided not to speak to him and instead, I wrote an email to the broker whose name is mentioned on the MoU but received no response.
I am on a very tight timeline as I need to vacate my apartment in 3 weeks, I found another unit but I don't know if I can pursue this while the initial MoU still not canceled.
Please, I need advice.
Feb 8, 2024
626
Employer asking for visa reimbursement after resignation: do I need to pay? 0
Hello Sir/Madam,
I have already finished my first year with my company and resigned.
My employer is asking me to reimburse the cost of my visa because I did not finish my two-year contract.
Do I need to pay? The cost is 7,000 AED.
Oct 20, 2023
812
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