أسئلة وأجوبة
أسئلة وأجوبة
8 متاح 8 • عرض الجميعHow to file a complaint against a tourism company for breaching contract?
1
Q: Dear Sir,
We paid AED 7000 to a tourism company for a holiday package. They were replying to our messages for a few weeks but now all their contact numbers are closed and they don't respond to our emails.
They are not providing any of the services mentioned in the contract. We request you to guide us on how we can file a complaint against this company and get our money back.
Thank you

2023/03/09
293
How to a force a tourism agency to refund an amount for a scam package?


2
Q: Hi.
My husband and I subscribed to a tourism package with a registered company in the UAE last Sunday. We signed a contract and paid an amount of AED 13999 for the package.
We later decided that we want to cancel this subscription and get a refund. The exact clause that describes the cancellation policy is:
“Subscription cancellation request received 7 days enrollment/payment date may be eligible to receive a refund after deducting 30% administration charges and cost of the utilized services if any.”
It’s only been 3 days since we purchased it and we haven’t used any of their services yet. Their subscription fee is 13999 and we were not informed of a separate administration charge. They are not willing to refund.
Isn’t it illegal to deny that right to a customer?
Please help us sort this out. We’ve recently moved to the country and have been scammed of all our savings and money through a scam call as well.
Thank you in advance for any guidance you can provide.



2023/02/19
693
Refund of a cancelled holiday tour due to visa delay
1
Q: A holiday tour operator is not refunding me the amount paid because the tour got cancelled due to delayed visa receipt.

2017/10/02
748
الحصول على استرداد ثمن تذكرة طيران لم تكن متوفرة لدى وكالة سفر


1
س: سيدي/سيدتي العزيز،
لقد حجزت تذكرة طيران عبر الإنترنت من وكالة سفر في دبي. بعد الحجز، تم خصم المبلغ من بطاقتي، ولكن لم أتلق التذكرة بعد.
عندما اتصلت بخدمة عملاء وكالة السفر، أخبروني أنه سيتم توفير التذكرة في الصباح.
لاحقًا، أرسلوا لي بريدًا إلكترونيًا يفيد بأن التذكرة غير متوفرة لدى شركة الطيران ويمكنني إما إعادة جدولة التذكرة أو استرداد المبلغ.
لقد طلبت استرداد المبلغ وأجابوني بأن المبلغ سيتم تحويله إلى حسابي خلال 25 يومًا. لقد مر ما يقرب من شهرين ولم أتلق المبلغ المسترد بعد.
يرجى اقتراح كيفية المضي قدمًا!



2023/08/31
273
Should I send the legal notice for contract breach from the jurisdiction emirate mentioned in the contract?

0
Q: Hello respected lawyers.
I am a part of the contract with another party and I want to send some of them a legal notice from any emirate but in the contract, it is mentioned that Dubai Courts are selected for any dispute.
Should I choose Dubai only?
Thank you, Sir.


2023/12/05
55
Missed fitness session, now facing a "no show" fee. How can I get a refund?



2
Q: Dear Sir/Madam,
I went for a session at a fitness studio in Dubai. Before booking an appointment, you have to pay for the session. They send you a payment link and then you can book a session.
So I did this, I paid using the payment link they sent to me. I booked my appointment for tonight at 7:30 pm. I was unable to make my appointment due to client meetings running overtime. I work in a law firm myself, so you can understand how it is sometimes.
They sent me a message on WhatsApp that they would mark me as a “no show” and then they sent me a screenshot of their booking and cancellation policy, which they should have informed me of before, but failed to.
Their booking & cancellation policy states that "no show" is 100% fees applicable. My argument is that I deserve a refund of my money as they did not inform me of such a policy PRIOR to anything.
What can I do to get my money back?




2024/01/18
53
I bought an infant push car that broke in 2 weeks. Am I eligible for a refund?



1
Q: Good morning,
I bought a push car for my infant, and it broke after 2 weeks of use. It was an expensive item from a reputable online store.
Repair is not possible due to torn wires inside the mechanism. I requested a replacement or refund, but the shop cited "wear and tear due to usage," claiming no spare parts were available and denied my request.
I replied saying this is a very low-quality product if it breaks after 2 weeks of normal usage. I want to stress the fact that it is a baby product. It should be of the highest quality and safety.
Am I eligible for a refund? Is there any law to protect me as a customer?
Thank you!




2024/02/02
60
Asked to pay for a full year of an online community subscription after termination. How to respond?




1
Q: Hello,
I would like to get your opinion on this matter.
I subscribed to an annual subscription of an online community and paid for the first month. Within 20 days, I sent an email requesting to terminate my account.
Now, after 5 months, I have received a legal notice stating that I am required to pay for the entire year, even though I haven't used the service.
How should I approach this situation?
Thank you!





+1
2024/05/30
67
المدونة القانونية
1 متاح 1 • عرض الجميعContracts 101: Official Agreements to WhatsApp Messages 2
An interview-format article covering the topic of contracts in the UAE. This is from the legal podcast of lawyer Ludmila Yamalova, the founder of Lawgical with LYLAW.
2021/03/03
1133
قوانين وتشريعات
4 متاح 4 • عرض الجميعFederal Law No. (24) of 2006 On Consumer Protection 8
The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.
2006/08/13
9926
Federal Law No. (5) of 1985 On the Civil Transactions Law of the United Arab Emirates 96
The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.
1985/12/15
148363
Federal Law No. (15) of 2020 on Consumer Protection 0
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
2020/11/10
592
Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection 0
The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.
2007/03/29
210

متميز
إجابة أخرى من
1582 1582 إجابات •
عرض الجميعCan a Pakistani expat register a second marriage in the UAE without disclosing the first? 0
Hello,
I want to know the UAE rules regarding second marriage for expats. I am a Pakistani national and already have a wife back in my home country.
Now, I want to do a second marriage in the UAE with a Moroccan girl. Can you please let me know the procedure involved?
Can I get my marriage registered in the UAE? Is it mandatory to disclose the first marriage? I am on an employment visa in Dubai.
2025/04/07
133
Missing business partner since 2003. What to do about his share in the LLC? 0
Hello,
I am a manager of an LLC company with 25% share. In February 2003, a partner joined the company with a 25% share.
After two months, he didn’t like the company and left. After two years, we did not know where he was. We just heard that he left to Tunisia before his visa expired.
What to do with his 25% share, please?
2025/04/07
125
I got a work permit and entry from a Dubai employer for work. What documents do I need to carry? 0
I got a work permit and entry from a Dubai employer for work.
During the travel to Dubai, do I need to show any accommodation proof, return ticket, or anything?
What documents do I need to carry?
2025/04/14
18
What’s the minimum time an employee must work for the employer who brought them to the UAE? 0
Hello,
What is the minimum duration an employee must work for the employer who brought them into the country before they can terminate the contract in the UAE?
2025/04/14
6
How to legally receive income from crypto trading without raising any concerns? 0
Hello,
Hope this message finds you well!
I am seeking legal advice regarding my financial situation as a forex trader living in the UAE under a sponsor work visa. Currently, I do not work for any company and earn my income primarily through cryptocurrency trading.
However, I would like to ensure that I can legally receive and withdraw approximately AED 15,000 per month into my UAE bank account without raising any suspicion from the bank.
My main concerns are:
I am a forex trader and earn money through cryptocurrency, which I then exchange into fiat currency (AED). How can I ensure that the process of depositing this income into my bank account is transparent and compliant with UAE laws to avoid any issues with anti-money laundering (AML) regulations?
Since I do not have a formal job or salary, how should I go about documenting or explaining my income to the bank to avoid any red flags regarding the source of my funds?
Are there any specific steps I need to take to ensure my deposits are compliant?
2025/04/14
21

متميز
إجابة أخرى من
3183 3183 إجابات •
عرض الجميعHow can I cancel my current visa immediately without serving notice? 0
Hello,
I got an offer letter from another company. I want the immediate cancellation paper before 20th April.
I don't have time to submit my notice period registration. What should I do?
Please give me the best advice!
2025/04/04
84
During the notice period, is an employee allowed to take sick leave? 0
Hello,
During the notice period, is an employee allowed to take sick leave? If not, can the employer deduct the sick leave from the employee’s end-of-service benefits?
Additionally, what is the legal basis for this? Specifically, which law or ministerial decision governs this matter?
2025/04/04
136
Can I request reopening a civil case if the judgment was in my absence due to sending notices to the wrong address? 0
Lawyers misunderstood my question. Please read carefully and then guide me.
Case Type: Civil Case
Claim amount: 400,000
Paid: 65,000
Reason: Commercial agreement of supply
Emirate: Ajman
This case was registered in 2022. The judgment was in my absence, as notices were sent to the wrong address.
I was sent to jail. I made a down payment, bailed, and paid some more amount as installments. The total paid amount is AED 65000.
Now, again, an arrest warrant is issued as I did not pay the remaining 335,000 of the claim.
According to me, I had to pay only this amount because the executioner made a wrong claim, not as per the genuine claim.
So I want to reopen the case file.
I want the court to reinvestigate and start the case from scratch.
1) How can I make that request?
2) What documents are required?
3) Chances of reopening of case?
4) Cancellation of arrest warrant
Please guide me in detail, as I will do everything myself, as I cannot afford a lawyer right now.
2025/04/04
72
I booked a hotel stay for Eid through a travel agency and it was canceled two days before Eid. What to do? 0
I booked a hotel stay for Eid through a travel agency two weeks before Eid. The travel agency confirmed the booking on payment.
One day before Eid, the agency reached out, saying they had an issue with the supplier/hotel and the booking would be cancelled.
They offered alternative hotels that didn’t match the original property. I suggested some properties, and they couldn’t arrange them, or they asked for further payment, so I didn’t book anything through them.
What are my rights to a refund and compensation, as I had to book other arrangements separately at a significantly higher cost due to the last-minute prices?
It also caused significant emotional distress, less than 24 hours before the holiday. To which authority can a complaint be made in case of an unsatisfactory outcome?
Both the agency and the hotel are in Dubai.
2025/04/04
64
If a bank has filed an execution cheques case through the Dubai Courts. Is a travel ban automatically applied? 0
A bank has filed an execution cheques case through the Dubai Courts due to nonpayment of a personal loan and credit card.
Is a travel ban automatically applied?
I looked on the Dubai Courts website, and it says the judge has issued a “reserved” order for my case.
Furthermore, when the bank emails, they threaten me with a travel ban. So I am assuming there is no travel ban issued (but I don’t know). I haven’t received any notice of a travel ban.
If there is a travel ban, how do I find out?
I have checked the Dubai police app, and there are no financial crimes against me.
Please advise if you know.
2025/04/04
144
احصل على عروض أسعار من محامين
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