Q: We paid AED 7000 to a tourism company for a holiday package. They don't respond to our emails. They are not providing any of the services mentioned in the contract… A: You can submit complaints and know your rights and duties through simple steps using the "Smart Protection" service…

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How to file a complaint against a tourism company for breaching contract?

Dear Sir,

We paid AED 7000 to a tourism company for a holiday package. They were replying to our messages for a few weeks but now all their contact numbers are closed and they don't respond to our emails.

They are not providing any of the services mentioned in the contract. We request you to guide us on how we can file a complaint against this company and get our money back.

Thank you