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I bought an infant push car that broke in 2 weeks. Am I eligible for a refund?

Good morning,

I bought a push car for my infant, and it broke after 2 weeks of use. It was an expensive item from a reputable online store.

Repair is not possible due to torn wires inside the mechanism. I requested a replacement or refund, but the shop cited "wear and tear due to usage," claiming no spare parts were available and denied my request.

I replied saying this is a very low-quality product if it breaks after 2 weeks of normal usage. I want to stress the fact that it is a baby product. It should be of the highest quality and safety.

Am I eligible for a refund? Is there any law to protect me as a customer?

Thank you!

متميز

خالد عبيد

كي إتش إي للاستشارات القانونية

دردشة

توظيف

اجتماع

1 Feb 2024, 10:16

Dear Questioner,

If your rights as a customer are violated regarding the product you bought, you can approach the consumer protection department or send a legal notice stressing the damage to the product.

There might be a manual or catalog mentioning the warranty, specifications, and others.

Please go through that before filing.

1 Feb 2024, 10:16

If you need our assistance, share your WhatsApp number.

1 Feb 2024, 10:20

Thank you! There was no warranty on it. But just naturally, I did not expect it to last 2 weeks only.

1 Feb 2024, 10:40

If it is broken naturally, this might be a point to them. But damaging within two weeks is unusual.

Raise a complaint through the online portal where you purchased it and alert them that you may seek legal help for a solution.

As a reputable platform, they might respond. If there is no response, we can move legally.

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متميز

عبد الواحد شريف

دار الحقوق للاستشارات القانونية

دردشة

توظيف

اجتماع

1 Feb 2024, 11:35

Dear Client,

Thanks for your question! I hope you are doing well. I will assist you in this matter.

You may be eligible for a refund or replacement for the defective baby product under UAE's Consumer Protection Law.

If the seller refuses, you can file a complaint with the UAE Consumer Protection Department.

For any further legal assistance, you can WhatsApp us. We have an extensive team of knowledgeable and experienced lawyers to provide the legal assistance you need.

We will be happy to help you.

Thanks & Regards,

ABDUL WAHIED

هل هذا المحتوى مفيد؟

متميز

أحمد أميري

أميري محامون ومستشارون قانونيون

دردشة

توظيف

اجتماع

1 Feb 2024, 12:56

File a complaint with the Consumer Protection Department, wait for the company's response, and then think about the next step.

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متميز

ناصر سلمان

جاسم علي الحداد للمحاماة والاستشارات القانونية

دردشة

توظيف

اجتماع

2 Feb 2024, 11:05

Dear Inquirer,

We are pleased to serve you and address your inquiries.

There is a consumer protection law that grants you the entitlement to register a complaint with the relevant authorities for resolution.

Additionally, you have the option to issue a legal notice, prompting them to either offer an alternative solution or refund the purchase amount. Feel free to reach out for further assistance.

Our firm offers complimentary consultations to assist you with your legal concerns, which can be conducted online in a free 15-minute session.

Please contact us via email or call our offices in Dubai or Sharjah.

هل هذا المحتوى مفيد؟

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