أسئلة وأجوبة
Missed fitness session, now facing a "no show" fee. How can I get a refund?
Dear Sir/Madam,
I went for a session at a fitness studio in Dubai. Before booking an appointment, you have to pay for the session. They send you a payment link and then you can book a session.
So I did this, I paid using the payment link they sent to me. I booked my appointment for tonight at 7:30 pm. I was unable to make my appointment due to client meetings running overtime. I work in a law firm myself, so you can understand how it is sometimes.
They sent me a message on WhatsApp that they would mark me as a “no show” and then they sent me a screenshot of their booking and cancellation policy, which they should have informed me of before, but failed to.
Their booking & cancellation policy states that "no show" is 100% fees applicable. My argument is that I deserve a refund of my money as they did not inform me of such a policy PRIOR to anything.
What can I do to get my money back?
Dear Questioner,
Businesses are required to clearly state their terms and conditions, including their booking and cancellation policies before a transaction takes place.
You can file a complaint with the Department of Economic Development (DED) in Dubai.
We can help you in this matter. Please contact us.
Dear Questioner,
They have the obligation to send you the cancellation policy before the payment.
Initiate communication with them to request a refund through the appropriate channel and highlight that you were not provided with the policy before purchasing the session and booking your appointment.
If direct communication proves unsuccessful, we can send a legal notice to claim a refund for the canceled session or file a complaint with authorities such as the Consumer Protection Department.
Keep copies of your appointment confirmation, payment receipt, and all communication with them.
Dear Client,
Thanks for your question! I hope you are doing well. I will assist you in this matter.
If you were not informed of the booking and cancellation policy before making a payment for your session, it's reasonable to request a refund.
Start by communicating your concerns to the studio, explaining the lack of prior notice about their policy, and politely asking for a refund.
If that doesn't work, consider contacting the Consumer Protection Department in Dubai for further assistance.
For any further legal assistance, you can WhatsApp us. We have an extensive team of knowledgeable and experienced lawyers to provide the legal assistance you need.
We will be happy to help you.
Thanks & Regards,
ABDUL WAHIED
Dear Questioner,
Here, they have the responsibility to inform you of the policy and you may ask them to return the money as they have to specify that it is non-refundable.
Furthermore, they can blame you as your intention was to cancel the show based on the circumstances.
Now, you may contact them and try to settle this issue and ask for a refund. This will be the best option better than dragging this issue to the next level.
If you have further queries, you may contact us.
