Q: Hi, Someone opened a home internet connection in my name using my documents in a place I have never stayed in, in November 2018. In September 2019, the Du recovery team contacted me to settle the unpaid amount of AED 1499. I went to Du's office and registered a complaint. The contract they provided is not signed by me, nor the phone number or email address mentioned on the contract is mine. I registered a complaint with TDRA and they provided me with all papers. With these papers, I registered a case with SPS, and later the case was registered in Bur Dubai police station. I got the case number and sent it to Du. Since then things have not moved forward. Du recovery keeps calling me. What should be done? I do not wish to have any travel ban.

Q: Dear Sir/Madam, I hope this letter finds you well! I am writing to bring to your attention a concerning issue regarding the unauthorized exploitation of our system's free trial option by an unknown individual who has been engaging in deceptive practices to gain access to our services. As per our partner's recent findings, it has come to our attention that an individual has been repeatedly abusing our free trial option by utilizing various, email addresses, and mobile numbers to gain unauthorized access to our services. It has been determined that this individual has been utilizing our facilities to engage in these activities. We don't have his personal details. Our partner has provided evidence that supports the assertion that this unknown individual has been intentionally circumventing our terms of service and exploiting our free trial option for personal gain.

Q: Someone acquired a fine on my ID after failing to pay the credit on time. Is there any way I can ask for a deduction of the fine and pay it? Because it wasn't me directly using the Etisalat sim card.

Q: Hi I have a due amount of Etisalat post-paid bill of AED 300 for the month of March. I went to India for some urgent work. When I came after 30 days, the bill was AED 600. They charge me some services also. I asked them to cancel the connection, and they said it will be a charge of AED 150. I was not under any contract. They didn't inform me and stopped my incoming and outgoing, and continued to charge me every month and the bill became 1600 till today. I filed a complaint in Etisalat also that I want to settle down the bill, but I will only pay for the amount which I had used. I will not pay for the additional charges they are putting illegally. Now, I received a call from Tashil and a message that my credit score rating is being impacted. I told them I want to pay but for the amount which I used, not any kind of false charges. What effects can it make on my credit bureau as it's almost 15 days and I didn't receive any single follow up from Etisalat? Actions

The UAE travel ban may be imposed on a person on various grounds, for instance, as the result of criminal offences, unpaid loans, breach of immigration laws or family matters. Implications of such a ban can be financially severe and daunting for the affected person. This article aims to give readers a clear understanding of what is the UAE travel ban, what are the grounds and procedures for its imposition and removal, how to check if the person is banned from travelling and other related topics.

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.

The provisions of this Federal Decree-Law No. (31) of 2021 Promulgating the Crimes and Penalties Law, known as the "New UAE Penal Code", governs criminal actions in the United Arab Emirates. The New Penal Code repeals the previous UAE Penal Code (Federal Law No. (3) of 1987 Promulgating the Penal Code).