Questions & Answers
Questions & Answers
4 available 4 • View allSomeone opened a home internet connection on my name and Du is chasing me
2
Q: Hi,
Someone opened a home internet connection in my name using my documents in a place I have never stayed in, in November 2018.
In September 2019, the Du recovery team contacted me to settle the unpaid amount of AED 1499. I went to Du's office and registered a complaint.
The contract they provided is not signed by me, nor the phone number or email address mentioned on the contract is mine. I registered a complaint with TDRA and they provided me with all papers.
With these papers, I registered a case with SPS, and later the case was registered in Bur Dubai police station. I got the case number and sent it to Du. Since then things have not moved forward.
Du recovery keeps calling me.
What should be done?
I do not wish to have any travel ban.

May 30, 2022
343
Unauthorized use of free trial option and potential legal action

1
Q: Dear Sir/Madam,
I hope this letter finds you well!
I am writing to bring to your attention a concerning issue regarding the unauthorized exploitation of our system's free trial option by an unknown individual who has been engaging in deceptive practices to gain access to our services.
As per our partner's recent findings, it has come to our attention that an individual has been repeatedly abusing our free trial option by utilizing various, email addresses, and mobile numbers to gain unauthorized access to our services.
It has been determined that this individual has been utilizing our facilities to engage in these activities. We don't have his personal details.
Our partner has provided evidence that supports the assertion that this unknown individual has been intentionally circumventing our terms of service and exploiting our free trial option for personal gain.


Feb 15, 2024
112
How to remove fines on a phone card taken on my name?
3
Q: Someone acquired a fine on my ID after failing to pay the credit on time.
Is there any way I can ask for a deduction of the fine and pay it?
Because it wasn't me directly using the Etisalat sim card.

May 10, 2022
598
Actions against false charges of Etisalat utility bills
4
Q: Hi
I have a due amount of Etisalat post-paid bill of AED 300 for the month of March. I went to India for some urgent work. When I came after 30 days, the bill was AED 600.
They charge me some services also. I asked them to cancel the connection, and they said it will be a charge of AED 150. I was not under any contract.
They didn't inform me and stopped my incoming and outgoing, and continued to charge me every month and the bill became 1600 till today.
I filed a complaint in Etisalat also that I want to settle down the bill, but I will only pay for the amount which I had used. I will not pay for the additional charges they are putting illegally.
Now, I received a call from Tashil and a message that my credit score rating is being impacted. I told them I want to pay but for the amount which I used, not any kind of false charges.
What effects can it make on my credit bureau as it's almost 15 days and I didn't receive any single follow up from Etisalat?
Actions

Nov 17, 2018
3266
Legal blog
1 available 1 • View allUAE Travel Ban: What You Need to Know in 2025 165
The UAE travel ban may be imposed on a person on various grounds, for instance, as the result of criminal offences, unpaid loans, breach of immigration laws or family matters. Implications of such a ban can be financially severe and daunting for the affected person. This article aims to give readers a clear understanding of what is the UAE travel ban, what are the grounds and procedures for its imposition and removal, how to check if the person is banned from travelling and other related topics.
May 30, 2025
137885
Laws & Regulations
2 available 2 • View allFederal Law No. (5) of 1985 On the Civil Transactions Law of the United Arab Emirates 96
The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.
Dec 15, 1985
148655
Federal Decree-Law No. (31) of 2021 Promulgating the Crimes and Penalties Law 0
The provisions of this Federal Decree-Law No. (31) of 2021 Promulgating the Crimes and Penalties Law, known as the "New UAE Penal Code", governs criminal actions in the United Arab Emirates. The New Penal Code repeals the previous UAE Penal Code (Federal Law No. (3) of 1987 Promulgating the Penal Code).
Sep 20, 2021
563

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What can I do if I missed the hearing and a judgment was made in my absence? 0
Hello,
What can I do if I was absent from the hearing because of improper information and they gave judgment in my absence?
May 21, 2025
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My wife got her maternity leave after she gave birth prematurely. Can her company pay her only half a salary? 0
My wife was pregnant and gave birth in the first week of her seventh month.
The company she works for refused to give her leave when she requested it before giving birth, claiming that work required it and that she was still in her sixth month.
Now the company she works for is refusing to pay her full salary and is offering to pay only half her salary.
Do they have the right to do this?
What are my wife's rights with the company she works for, and how can we demand them?
May 5, 2025
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How to reduce agreed salary deductions if they are too high and affect our livelihood? 0
Hello,
I work for a company in the field of technical works related to interior decorations, and during my work, for technical reasons, some materials that belonged to the company and that we use in our work were damaged, and which should have been secured in a certain way.
My coworkers and I were punished by deducting the value of the materials from our salaries, as the company deducted 15 days per month until the full amount was paid.
The first deduction was made last month, which causes us a lot of harm, as it is difficult for us to face living with the remaining amount.
We know that there was a mistake on our part and we agreed to the deduction, but the amount deducted monthly is half of our salaries, which is a very difficult matter.
If we arbitrate the work and workers in the ministry, can the matter be settled on easy terms with the company, or will our request be rejected?
With many thanks in advance!
May 20, 2025
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Can we legally claim unpaid dues for food supplies based on emails and invoices? 0
Hello,
We have an agreement with a company to supply food for their buffet on a daily basis, with invoices to be issued monthly and payment to be made every three months.
The relationship actually lasted for nine months, and payment was made for two periods. In the third period, due to disagreements between our company and the company to which the supply was made, they refused to pay, noting that the outstanding amount so far is fifty-four thousand dirhams.
Can we claim the amount, noting that the agreement is not written, but there are emails exchanged between us and invoices?
May 7, 2025
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Can I be convicted of driving under the influence even if the alcohol test came back negative? 0
Hello,
I was driving my car when the police stopped me at one point on the road and told me that I was driving under the influence of alcohol.
I tried hard to deny that because I had not actually consumed any alcoholic beverages that day or in the previous three days.
However, a report was filed and a case was opened, but the alcohol test report came back negative. Will I be convicted despite that?
Please answer me. It is urgent.
May 7, 2025
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How can I refund the amount of online tickets in Dubai for fraudulant misrepresentation? 0
Last Friday, I was booking tickets for the Miracle Garden on some Dubai tickets website, and on the OTP page, it showed 225 to be paid on my phone. The otp was added automatically, and I couldn't read the message properly. It turns out 4,225 got deducted from my account.
I immediately called the bank, and they said they can't reverse the transaction, fill out the dispute resolution form, etc. Even tho the transaction was in process today, the transfer shows complete.
Is there a way to get it back?
I registered an online complaint with the Central Bank and cybersecurity. I really need the money with my rent coming up, please guide me.
Jun 3, 2025
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I purchased a tour voucher from a holiday agency in Dubai and could not use due to a visa issue. Can I still claim it? 0
I purchased a tour voucher from a holiday agency in Dubai in 2023 worth AED 4239.00, but was not able to use it due to a visa problem.
I have constant email and communication through phone with them, and they informed me back then that my voucher will be available and has no expiration date that I can use anytime I want.
Now I wanted to use it, so I called them last Saturday, 31st May 2025, and they told me it has already expired due to the new policy.
Can I still claim and ask for my money back?
Jun 2, 2025
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I’m on overstay since a couple of months. Is it possible for me to get a visa with ongoing cases? 0
I’ve been on overstay for a couple of months.
Is it possible for me to get a visa with an ongoing criminal case, travel ban, and civil cases (judgments issued)?
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Jun 2, 2025
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Landlord cashed my rent but won’t renew Ejari unless I accept a higher deposit. What should I do? 0
Hello,
I had a rental dispute case with my landlord. Based on the judgment, I paid the entire rent to the landlord, which the landlord has already cashed.
He is not issuing the Ejari because he wants to increase the security deposit by 10% every year, which I am not accepting. I have already given the 5% security deposit.
The landlord is not accepting it. He is forcing me to sign a new agreement, otherwise he will not renew the lease agreement.
Please let me know what I should do.
Jun 2, 2025
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Can I travel and return to the UAE during an ongoing labor case against my employer? 0
Hello,
I have filed a case against my employer, and the session is still ongoing in the Dubai court.
Can I travel outside the UAE and then come back?
Jun 2, 2025
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How can I refund the amount of online tickets in Dubai for fraudulant misrepresentation? 0
Last Friday, I was booking tickets for the Miracle Garden on some Dubai tickets website, and on the OTP page, it showed 225 to be paid on my phone. The otp was added automatically, and I couldn't read the message properly. It turns out 4,225 got deducted from my account.
I immediately called the bank, and they said they can't reverse the transaction, fill out the dispute resolution form, etc. Even tho the transaction was in process today, the transfer shows complete.
Is there a way to get it back?
I registered an online complaint with the Central Bank and cybersecurity. I really need the money with my rent coming up, please guide me.
Jun 3, 2025
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Landlord cashed my rent but won’t renew Ejari unless I accept a higher deposit. What should I do? 0
Hello,
I had a rental dispute case with my landlord. Based on the judgment, I paid the entire rent to the landlord, which the landlord has already cashed.
He is not issuing the Ejari because he wants to increase the security deposit by 10% every year, which I am not accepting. I have already given the 5% security deposit.
The landlord is not accepting it. He is forcing me to sign a new agreement, otherwise he will not renew the lease agreement.
Please let me know what I should do.
Jun 2, 2025
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Can I travel and return to the UAE during an ongoing labor case against my employer? 0
Hello,
I have filed a case against my employer, and the session is still ongoing in the Dubai court.
Can I travel outside the UAE and then come back?
Jun 2, 2025
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Request for legal guidance regarding employer harassment and premature asset retrieval demand (3) 0
(COnt-2) Given the above, I kindly request your professional guidance on how to proceed legally to protect my friend's rights and ensure a safe and documented handover of company property.
(The laptop the lady sponsor is referring to is authorized by her to my friend when she joined the company on 15 December 2023)
Thank you for your support.
(Already our friend [----] has posted the same concern, but her complete message hasn't been delivered to this platform ) Therefore, I am resubmitting our concern; we just need the correct direction, please.
Thank you so much for your help!
May 30, 2025
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Can I get a new job and employment visa while under a false embezzlement case and travel ban? 0
Hello,
My previous employer filed a case against me for embezzlement and imposed a travel ban. I know for myself it was all a lie, but since the case is already filed and the police investigation is still ongoing, I need to find a job.
However, first, I am worried that my new employer will come to know I have an active case. Second, I am worried that I cannot get an employment visa.
Can someone help me?
May 29, 2025
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Cargo from Dubai to India arrived late and damaged. What should I do? 0
Hello,
I had sent a cargo from Dubai to India. I received the cargo late and with 35% damage. My TV, for which I had paid AED 1500 separately as cargo fees, was received after nearly 2 months in a completely damaged condition.
The cooking range was received after nearly 6 months and had superficial damage. They are not replying to my emails but are only responding through WhatsApp.
Could anyone please guide me?
Jun 2, 2025
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Can an international supplier still sue me in 2025 for unpaid stock delivered in 2019? 0
Hello,
I own and run a company. We received stock from an international supplier in 2019. However, we were unable to pay due to financial circumstances.
The supplier is now threatening to file a civil case in 2025.
Is there a limitation period within which they can still pursue this debt?
Jun 2, 2025
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How can my kids learn about their father's condition without contacting his family? 0
Good morning,
I have two kids. Their father is in critical care and is not able to communicate, and we have been divorced for more than seven years.
The other side of the family is not communicating with the kids about the father's whereabouts for them to visit him, and they have not been in touch with the kids for the past two weeks due to family issues that took place in court regarding guardianship of the kids.
How can I find a way for our kids to know what is going on with their father and his condition without reaching out to them, to avoid any further escalation?
My daughter has tried to call them, but there was no response.
Please advise!
May 29, 2025
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Can a lawyer with an expired professional license still represent me in court? 0
Hello,
I have given a POA to a lawyer to fight my case, but now I got to know his professional license expired 20 days ago.
Is it allowed for him to represent me in court with an expired license?
May 27, 2025
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How can we find out why the Abu Dhabi court is deducting my husband’s salary? 0
Hello,
My husband's salary is automatically debited by the Abu Dhabi court as per the bank statements.
However, we do not know exactly what case has been filed against him, and we also do not know the total amount we need to pay; they are just debiting it.
Could someone please advise us on what we should do?
May 6, 2025
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I’m on overstay since a couple of months. Is it possible for me to get a visa with ongoing cases? 0
I’ve been on overstay for a couple of months.
Is it possible for me to get a visa with an ongoing criminal case, travel ban, and civil cases (judgments issued)?
If so, what would be the process?
Jun 2, 2025
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Landlord cashed my rent but won’t renew Ejari unless I accept a higher deposit. What should I do? 0
Hello,
I had a rental dispute case with my landlord. Based on the judgment, I paid the entire rent to the landlord, which the landlord has already cashed.
He is not issuing the Ejari because he wants to increase the security deposit by 10% every year, which I am not accepting. I have already given the 5% security deposit.
The landlord is not accepting it. He is forcing me to sign a new agreement, otherwise he will not renew the lease agreement.
Please let me know what I should do.
Jun 2, 2025
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Can I travel and return to the UAE during an ongoing labor case against my employer? 0
Hello,
I have filed a case against my employer, and the session is still ongoing in the Dubai court.
Can I travel outside the UAE and then come back?
Jun 2, 2025
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Can an international supplier still sue me in 2025 for unpaid stock delivered in 2019? 0
Hello,
I own and run a company. We received stock from an international supplier in 2019. However, we were unable to pay due to financial circumstances.
The supplier is now threatening to file a civil case in 2025.
Is there a limitation period within which they can still pursue this debt?
Jun 2, 2025
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Is it obligatory to issue an invoice for my customer to process his down payment? 0
Hello sir,
Is it obligatory to issue an invoice for my customer to process his down payment?
Our system doesn't allow us to issue an invoice unless the goods exist in our inventory. We also require this advance or down payment as confirmation of his order.
My customer is insisting on issuing him an invoice and says that this is required by UAE laws.
May 29, 2025
21

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How can I refund the amount of online tickets in Dubai for fraudulant misrepresentation? 0
Last Friday, I was booking tickets for the Miracle Garden on some Dubai tickets website, and on the OTP page, it showed 225 to be paid on my phone. The otp was added automatically, and I couldn't read the message properly. It turns out 4,225 got deducted from my account.
I immediately called the bank, and they said they can't reverse the transaction, fill out the dispute resolution form, etc. Even tho the transaction was in process today, the transfer shows complete.
Is there a way to get it back?
I registered an online complaint with the Central Bank and cybersecurity. I really need the money with my rent coming up, please guide me.
Jun 3, 2025
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I had a criminal case in Dubaiand it was closed but I cannot get a PCC. What to do? 0
Salam Sir,
I hope you're doing well.
I had a criminal case in Dubai. Now the case is closed, but I want to obtain a PCC. Can I?
I already applied for that, but it was rejected.
Please help me out.
Thanks
Jun 2, 2025
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I’m on overstay since a couple of months. Is it possible for me to get a visa with ongoing cases? 0
I’ve been on overstay for a couple of months.
Is it possible for me to get a visa with an ongoing criminal case, travel ban, and civil cases (judgments issued)?
If so, what would be the process?
Jun 2, 2025
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Landlord cashed my rent but won’t renew Ejari unless I accept a higher deposit. What should I do? 0
Hello,
I had a rental dispute case with my landlord. Based on the judgment, I paid the entire rent to the landlord, which the landlord has already cashed.
He is not issuing the Ejari because he wants to increase the security deposit by 10% every year, which I am not accepting. I have already given the 5% security deposit.
The landlord is not accepting it. He is forcing me to sign a new agreement, otherwise he will not renew the lease agreement.
Please let me know what I should do.
Jun 2, 2025
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Can I travel and return to the UAE during an ongoing labor case against my employer? 0
Hello,
I have filed a case against my employer, and the session is still ongoing in the Dubai court.
Can I travel outside the UAE and then come back?
Jun 2, 2025
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I purchased a tour voucher from a holiday agency in Dubai and could not use due to a visa issue. Can I still claim it? 0
I purchased a tour voucher from a holiday agency in Dubai in 2023 worth AED 4239.00, but was not able to use it due to a visa problem.
I have constant email and communication through phone with them, and they informed me back then that my voucher will be available and has no expiration date that I can use anytime I want.
Now I wanted to use it, so I called them last Saturday, 31st May 2025, and they told me it has already expired due to the new policy.
Can I still claim and ask for my money back?
Jun 2, 2025
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I’m on overstay since a couple of months. Is it possible for me to get a visa with ongoing cases? 0
I’ve been on overstay for a couple of months.
Is it possible for me to get a visa with an ongoing criminal case, travel ban, and civil cases (judgments issued)?
If so, what would be the process?
Jun 2, 2025
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Landlord cashed my rent but won’t renew Ejari unless I accept a higher deposit. What should I do? 0
Hello,
I had a rental dispute case with my landlord. Based on the judgment, I paid the entire rent to the landlord, which the landlord has already cashed.
He is not issuing the Ejari because he wants to increase the security deposit by 10% every year, which I am not accepting. I have already given the 5% security deposit.
The landlord is not accepting it. He is forcing me to sign a new agreement, otherwise he will not renew the lease agreement.
Please let me know what I should do.
Jun 2, 2025
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Is it legally acceptable to give birth in the UAE if the mother is single? 0
Hello,
Is it okay to give birth in the UAE if the mother is single and the father is married?
Will there be any problem with that, as long as the parents declare that they are the biological parents to obtain the child's birth certificate?
Jun 3, 2025
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Cargo from Dubai to India arrived late and damaged. What should I do? 0
Hello,
I had sent a cargo from Dubai to India. I received the cargo late and with 35% damage. My TV, for which I had paid AED 1500 separately as cargo fees, was received after nearly 2 months in a completely damaged condition.
The cooking range was received after nearly 6 months and had superficial damage. They are not replying to my emails but are only responding through WhatsApp.
Could anyone please guide me?
Jun 2, 2025
14

Premium
Other answers by
How can I refund the amount of online tickets in Dubai for fraudulant misrepresentation? 0
Last Friday, I was booking tickets for the Miracle Garden on some Dubai tickets website, and on the OTP page, it showed 225 to be paid on my phone. The otp was added automatically, and I couldn't read the message properly. It turns out 4,225 got deducted from my account.
I immediately called the bank, and they said they can't reverse the transaction, fill out the dispute resolution form, etc. Even tho the transaction was in process today, the transfer shows complete.
Is there a way to get it back?
I registered an online complaint with the Central Bank and cybersecurity. I really need the money with my rent coming up, please guide me.
Jun 3, 2025
4
Can a client deposit a security cheque due to site delays, despite 50% of the work being done? 0
Hello,
I am currently employed as a subcontractor to work on a project in Dubai.
As a general practice, I have provided a security cheque against the advance payment, and the client is now threatening to deposit the cheque even after completing more than 50% of the works due to various delays on site.
Is this legal? What steps can I take to protect myself?
Jun 2, 2025
4
I purchased a tour voucher from a holiday agency in Dubai and could not use due to a visa issue. Can I still claim it? 0
I purchased a tour voucher from a holiday agency in Dubai in 2023 worth AED 4239.00, but was not able to use it due to a visa problem.
I have constant email and communication through phone with them, and they informed me back then that my voucher will be available and has no expiration date that I can use anytime I want.
Now I wanted to use it, so I called them last Saturday, 31st May 2025, and they told me it has already expired due to the new policy.
Can I still claim and ask for my money back?
Jun 2, 2025
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I’m on overstay since a couple of months. Is it possible for me to get a visa with ongoing cases? 0
I’ve been on overstay for a couple of months.
Is it possible for me to get a visa with an ongoing criminal case, travel ban, and civil cases (judgments issued)?
If so, what would be the process?
Jun 2, 2025
13
Landlord cashed my rent but won’t renew Ejari unless I accept a higher deposit. What should I do? 0
Hello,
I had a rental dispute case with my landlord. Based on the judgment, I paid the entire rent to the landlord, which the landlord has already cashed.
He is not issuing the Ejari because he wants to increase the security deposit by 10% every year, which I am not accepting. I have already given the 5% security deposit.
The landlord is not accepting it. He is forcing me to sign a new agreement, otherwise he will not renew the lease agreement.
Please let me know what I should do.
Jun 2, 2025
16

Premium
Other answers by
How can I refund the amount of online tickets in Dubai for fraudulant misrepresentation? 0
Last Friday, I was booking tickets for the Miracle Garden on some Dubai tickets website, and on the OTP page, it showed 225 to be paid on my phone. The otp was added automatically, and I couldn't read the message properly. It turns out 4,225 got deducted from my account.
I immediately called the bank, and they said they can't reverse the transaction, fill out the dispute resolution form, etc. Even tho the transaction was in process today, the transfer shows complete.
Is there a way to get it back?
I registered an online complaint with the Central Bank and cybersecurity. I really need the money with my rent coming up, please guide me.
Jun 3, 2025
4
I’m on overstay since a couple of months. Is it possible for me to get a visa with ongoing cases? 0
I’ve been on overstay for a couple of months.
Is it possible for me to get a visa with an ongoing criminal case, travel ban, and civil cases (judgments issued)?
If so, what would be the process?
Jun 2, 2025
13
Is it legally acceptable to give birth in the UAE if the mother is single? 0
Hello,
Is it okay to give birth in the UAE if the mother is single and the father is married?
Will there be any problem with that, as long as the parents declare that they are the biological parents to obtain the child's birth certificate?
Jun 3, 2025
16
Can an international supplier still sue me in 2025 for unpaid stock delivered in 2019? 0
Hello,
I own and run a company. We received stock from an international supplier in 2019. However, we were unable to pay due to financial circumstances.
The supplier is now threatening to file a civil case in 2025.
Is there a limitation period within which they can still pursue this debt?
Jun 2, 2025
29
Can I appeal a deportation in the UAE if I was unknowingly involved in a crypto scam? 0
Hello,
Please, I need help. I had a case where someone sent money to my account. I was selling USDT, but another person used me, scammed the person, and sent money to my account.
I sent the USDT. I didn't know the person who sent the money to my account, so I gave him the USDT. Later, I was arrested for scam and using cryptocurrency without a license.
The judgment came out: to pay 900 AED, 1 month imprisonment, and deportation. Please, can I appeal not to be deported?
May 20, 2025
48
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