Questions & Answers
Questions & Answers
3 available 3 • View allSeeking refund for a misleading hotel booking
1
Q: Sir,
I booked a room in Hotel Armani through Agoda.com.
They offered 2 adults and two children 0-11, but the hotel did not allow my children who are 7 & 11 years old.
I want refund, please advise.

Oct 5, 2018
3090
Claiming the money back from a travel agent upon cancellation of the trip
2
Q: Dear sir/madam,
I have booked a tour package to Europe for myself and my family. Two days before, the trip visa of my wife got rejected, because she was switching jobs at that time and her UAE visa was in transition.
So I had to cancel my trip. My travel agent claims that he will not be able to return my tour fees paid to them.
Can I register a legal case against them and claim my money back?

Nov 30, 2022
311
How can I claim my money back from a travel agency for not fulfilling their obligation?

4
Q: Dear Legal Team,
I have been scammed by a local travel agency based in Dubai. They offered me to pay in advance at the beginning of 2022 beginning for a cheaper tour package.
But I was not able to travel in 2022. Eventually, they didn't refund my money in 2022 and did not carry it forward in 2023.
How can I take my money back?


Jan 11, 2023
669
Legal blog
1 available 1 • View allContracts 101: Official Agreements to WhatsApp Messages 2
An interview-format article covering the topic of contracts in the UAE. This is from the legal podcast of lawyer Ludmila Yamalova, the founder of Lawgical with LYLAW.
Mar 3, 2021
1167
Laws & Regulations
2 available 2 • View allFederal Law No. (15) of 2020 on Consumer Protection 0
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
Nov 10, 2020
633
Federal Law No. (5) of 1985 On the Civil Transactions Law of the United Arab Emirates 96
The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.
Dec 15, 1985
148605

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On 22 April, the court announced a verdict and imposed a fine of AED 5000, which I paid on the very next day and got the certificate from DPP, which I took to the Al Barsha Police station and submitted there.
The police officer told me that they have removed the travel ban, and the records will be updated in other emirates within 24 hours.
It's been more than 48 hours now since I applied for a clearance certificate on the MOI app, and it has turned into status "review with the concerned party."
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Am I allowed to travel to my home country during the probationary period? 0
Hello,
Is it okay if I travel to my home country during the probationary period?
I have 7 days pending (days off and public holidays). My manager agreed to give all 7 days together, and I am planning to go see my family.
Do I need to get approval for traveling?
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Can the collection agencies pursue a legal action against me in my country for unpaid debts in the UAE? 0
Dear Sir
One of my friends took a loan and credit cards from various banks and ran away to Pakistan as he lost his job.
Can anyone chase him in Pakistan?
Actually, he was a victim of fraud, and the person who did this is in jail, and the other ran to Pakistan.
My friend made civil cases and won both. One is in jail for the first case, and the other ran to Pakistan. That's why he defaulted on payment.
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What can I do if I am not satisfied with a lawyer to represent me in a malpractice case? 0
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Is a police report and defendant's statement without a translator admissible? 0
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Is a police seizure report and a police statement from the defendant without a translator admissible or considered in Dubai Appeal or Misdemeanour Court?
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I paid for a partner visa but never received it. How can I recover my money? 0
Hello,
I have a friend who has an agency that promised me a partner's visa. She told me the payment would be 7800 AED full package, then I paid over half, 4900 AED, last October 2024.
But up until February 2025, I still didn’t receive any documents from her. So I decided to apply somewhere else, and I got my investor's visa already.
Now, I am asking for a refund, but until now, she is not giving it to me and not replying to my messages. What do I do with this?
May 14, 2025
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Can my landlord evict me if he is selling the property to someone else? 0
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Can my landlord evict me if he is selling the property to someone else?
I am currently running a restaurant from the location.
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Where can I view a copy of a judgment issued by the Sharjah Court? 0
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Where can I view a copy of a judgment issued by the Sharjah Court?
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My lawyer overcharged me for registering my labour case. What should I do? 0
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After closing the company, can an investor stay in the UAE until the residence visa expires? 0
Hello,
An investor has a residence visa valid until February 2027; however, he wishes to close the company before the current license expires in December 2025.
Can the investor still legally reside in the UAE until the residence visa expires?
May 2, 2025
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What can I do if I cleared the travel ban at the police station but it still cannot get a clearance certificate? 0
I had a case at Al Barsha Police Station, Dubai, for one year.
On 22 April, the court announced a verdict and imposed a fine of AED 5000, which I paid on the very next day and got the certificate from DPP, which I took to the Al Barsha Police station and submitted there.
The police officer told me that they have removed the travel ban, and the records will be updated in other emirates within 24 hours.
It's been more than 48 hours now since I applied for a clearance certificate on the MOI app, and it has turned into status "review with the concerned party."
I don't have any other cases, only this case, for which I paid the penalty already.
Seeking expert advice, please.
May 16, 2025
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Why was my first UAE employment visa rejected if there’s no travel history? 0
Hi,
My employment visa was rejected without any reason stated. I contacted MOHRE, and they said it was rejected by ICP Abu Dhabi. I have never been to the UAE or any other country.
This is my first visa application. I am from Pakistan, and I heard there is a shadow ban on some cities in Pakistan.
I contacted ICP, but they said there is no ban on any nationality.
May 16, 2025
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Am I allowed to travel to my home country during the probationary period? 0
Hello,
Is it okay if I travel to my home country during the probationary period?
I have 7 days pending (days off and public holidays). My manager agreed to give all 7 days together, and I am planning to go see my family.
Do I need to get approval for traveling?
May 16, 2025
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Can the collection agencies pursue a legal action against me in my country for unpaid debts in the UAE? 0
Dear Sir
One of my friends took a loan and credit cards from various banks and ran away to Pakistan as he lost his job.
Can anyone chase him in Pakistan?
Actually, he was a victim of fraud, and the person who did this is in jail, and the other ran to Pakistan.
My friend made civil cases and won both. One is in jail for the first case, and the other ran to Pakistan. That's why he defaulted on payment.
May 16, 2025
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What is the procedure to stay in the UAE if the medical test showed unfit due to HIV? 0
Seeking legal advice.
I was working in the UAE for almost 12 years, and I am on a visa renewal. However, my medical is unfit due to HIV.
My employer is willing to help me if there is any way to process the renewal of my visa.
What can be the procedure for me to be able to stay and renew my visa and be able to seek medical treatment in the UAE?
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What is the procedure to stay in the UAE if the medical test showed unfit due to HIV? 0
Seeking legal advice.
I was working in the UAE for almost 12 years, and I am on a visa renewal. However, my medical is unfit due to HIV.
My employer is willing to help me if there is any way to process the renewal of my visa.
What can be the procedure for me to be able to stay and renew my visa and be able to seek medical treatment in the UAE?
May 15, 2025
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What can I do if I am not satisfied with a lawyer to represent me in a malpractice case? 0
I have a malpractice case ongoing against me and my hospital, with an appeal pending at the Court of Cassation.
A lawyer was hired by the malpractice insurance company, who is following up on the case.
However, I am not satisfied with the present lawyer and want to hire a personal lawyer on my side.
What are the advantages and disadvantages of doing so?
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Is a police report and defendant's statement without a translator admissible? 0
Hello,
Is a police seizure report and a police statement from the defendant without a translator admissible or considered in Dubai Appeal or Misdemeanour Court?
May 15, 2025
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My boss delayed my vacation, and I won’t renew. Will I be paid for unused leave? 0
Hello,
My boss delayed my vacation until the end of my contract, and I’m not willing to renew.
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Can I email my tenant the non-renewal notice, or does it need to be notarized? 0
Hello,
If I am to evict my tenant at the end of the tenancy (property in Abu Dhabi), can I send the tenant an email (registered in Tawtheeq), or does the notice have to be through the notary public or registered mail?
Do I need to give a reason for non-renewal?
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