Questions & Answers
Questions & Answers
3 available 3 • View allThe car rental company charged me extra amounts without proof. What can I do?

1
Q: I'm currently renting a car monthly. The monthly fee, full insurance, and deposit (1K AED) are paid.
During the middle of the agreement, they charged me AED 925 without any previous notice. I checked for fines and the car looked clean, no fines.
I contacted my bank and froze my credit card, but they asked me to contact the company first. As I already had transactions with them.
The car rental made me wait 3 days to get the information, but they finally sent me proof of a fine with the plate number, date, and time, but without the location.
The fine was AED 800, but they charged me AED 925. When asking about the price difference, they said that there are some salik charges too.
Police say that they cannot do anything because the fine is already paid.
My question is, can they really take from the credit card like that if I already paid a deposit for this kind of charge?
How legal is it that they pay the fine without notifying me, and without giving me the chance to review the fine beforehand?


Sep 16, 2024
139
Unjustified damage fees and fraudulent charges for a rented car. What to do?
2
Q: Dear Sir/Madam,
I visited Dubai two weeks ago on a business trip, during which we hired a car.
When we returned the car, they said there was damage to one of the rings on the wheel and demanded that we pay 7000 AED without providing a repair quote.
We immediately disputed this but paid for all extra mileage, tolls, and a speeding fine.
We disputed the damage because we did not believe we had caused it. We also took pictures of the car and consulted Mercedes UK for advice on what should be replaced, if anything.
They advised that it was minimal and would cost at most 200 AED to repair. I offered to pay this as well. Since returning to the UK, I have been receiving daily messages threatening me with police action and arrest upon my return to Dubai if we do not pay the money.
We paid a 2000 AED deposit on a credit card, which they advised is released. I have written confirmation of this. However, my card has now been charged 2300 AED without my authorization, which is likely fraudulent.

Feb 18, 2023
418
Claiming unpaid fees and traffic fines from a car rent client
2
Q: I have a rent a car company.
A client returned a car but has not paid rental amount yet and has around 25000 traffic fines also due on him.
I got the papers signed from him (of all fines and rental invoice) but he is not paying, what can I do to recover my payment?
The client is simply refusing to pay anything he says he has no cash yet. I am concerned about the traffic fines payment.

Jun 9, 2020
2246
Legal blog
1 available 1 • View allFinding the Right Lawyer in the UAE 8
With over 3,000 licensed advocates and legal consultants in Dubai alone, you have a wealth of choices for legal assistance. But is this too much of a good thing? With so many choices, anyone looking for legal help in the UAE has a few significant hurdles to overcome.
Jun 30, 2016
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Laws & Regulations
1 available 1 • View allFederal Law No. (15) of 2020 on Consumer Protection 0
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
Nov 10, 2020
611

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How many days do I need to wait for company cancellation following resignation and one-month notice?
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Despite a waiver, the case is still with the public prosecution. Can I travel? 0
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How can we claim our money back if the cheque we received have bounced for insufficient funds? 0
We received a cheque which has now bounced. We have tried for over a month and a half now to get a new cheque from the person, and every day he says the next day.
We need the money now. We have been to the police station, and they said they can not do anything as the reason the cheque bounced is "Insufficient funds."
We have been to Al Barsha - Dubai Courts, and they said there is nothing they can do about it.
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Who is supposed to pay for the transfer fee, the employee or the employer? 0
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I joined my new company on February 26, 2025. Upon joining the new company, I asked HR if it was free to join the company, and she said yes.
After working with them for 1 month, I experienced a salary delay, and I had to go to the office to ask why there was a delay in my salary.
That is when the HR told me she deducted my whole salary to recover the transfer fee.
Now my question is, who is supposed to pay for the transfer fee, the employee or the employer?
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Employer agreed to settle before MOHRE. What if they don’t pay the promised amount? 0
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Despite a waiver, the case is still with the public prosecution. Can I travel? 0
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I had a case regarding fraud by technical means, and we did a tanazul.
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How can we claim our money back if the cheque we received have bounced for insufficient funds? 0
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We have been to Al Barsha - Dubai Courts, and they said there is nothing they can do about it.
We are not sure what we can do. We need the money asap to pay our kids' school fees, let alone all the interest we have lost.
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Who is supposed to pay for the transfer fee, the employee or the employer? 0
Hello
I joined my new company on February 26, 2025. Upon joining the new company, I asked HR if it was free to join the company, and she said yes.
After working with them for 1 month, I experienced a salary delay, and I had to go to the office to ask why there was a delay in my salary.
That is when the HR told me she deducted my whole salary to recover the transfer fee.
Now my question is, who is supposed to pay for the transfer fee, the employee or the employer?
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Is it possible for a foreigner to get a divorce in Dubai? 0
Is it possible for a foreigner to get a divorce here in Dubai?
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Employer agreed to settle before MOHRE. What if they don’t pay the promised amount? 0
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After 11 months of work, how many leave days is an employee entitled to? 0
Hello,
I want to inquire regarding my leave privileges. I am now 11 months in my company. How many leaves am I privileged to?
Based on Decree-Law No. 33 of 2021 regulating labour relations and its executive regulations, you are entitled to a paid weekly rest for not less than one day, as specified in the work contract or the work regulation.
The Council of Ministers may increase the weekly rest day stipulated in this article. The Decree-Law and its executive regulations also stipulate that you are entitled to an annual leave with full pay as follows:
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Can I sell branded replica watches online, not in a physical store? 0
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Can I sell branded replica watches online, on Facebook Marketplace, etc.?
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What can I do if my neighbors are constantly doing construction work and constantly drilling? 0
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هل يسجل الطفل قانونياً بالإمارات في حال كان الفرق بين عقد الزواج الشرعي والولادة تقريباً 166 يوم أقل من 6 أشهر؟ 0
السلام عليكم
هل يسجل الطفل قانونياً بالإمارات (أب إماراتي يحمل جواز من الشارقة ، أم وافدة) في حال كان الفرق بين عقد الزواج الشرعي والولادة تقريباً 166 يوم أقل من 6 أشهر؟
هل يمنع من استخراج شهاده ميلاد؟ وما هي الإجراءات والعقوبات المتوقعة؟
مع العلم بأن الأب معترف بالطفل قبل الزواج وبعده.
شكراً
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Is there any legal option available in the UAE for two persons with a verbal agreement to formalize it in a legal document for assurance?
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Do daughters have the right to know information about a business fully inherited by mother from father? 1
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Can a mother sue in the UAE to regain custody after her ex-husband took their child from Jordan? 1
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Bought a car in Dubai assured as flood-free, but discovered it was flooded. What should I do? 1
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When should the company cancel me if my contract and labor card have expired, but my ID is still valid? 2
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I purchased a rented apartment in Abu Dhabi. Can I evict the tenant immediately if there is no Tawtheeq contact? 0
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What to do if you get terminated and denied gratuity for a minor mistake? 0
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Will the court unfreeze my account automatically after alimony payment? 1
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What is the process of renewing the visa while a criminal case is still ongoing? 0
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Despite a waiver, the case is still with the public prosecution. Can I travel? 0
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What legal action can a company take to recover an amount from a non-paying customer? 0
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