Questions & Answers
Paid for an item I never received—refund ignored for 2 months. What can I do now?
Dear Lawyers,
I purchased an item online, the money was taken, and I was then informed they did not have the product. I requested a refund, but it has been 2 months now, and I have called them every day.
They have not returned the money and are ignoring my calls. The amount was 2,500 AED. What should my next step be?
Greetings,
We can file a formal legal notice on your behalf, and if they do not refund the amount, you can sue them.
We are honored to provide you with legal support.
For further inquiries about your topic, you can come to our office or contact us via WhatsApp, phone, or email.
Hello,
The first step is to send them a formal written notice outlining all your concerns. If the company continues to ignore your requests after receiving the notice, you may consider filing a claim in small claims court.
For further assistance, kindly share your WhatsApp number.
Dear Inquirer,
We are pleased to serve you and address your inquiries.
In order to get the right answer, we suggest contacting the government entities (consumer protection).
If anything else is required, don’t hesitate to contact us via email or call our offices in Dubai or Sharjah.
Jasim Al Haddad Law Firm Legal Counsel and Consultations
