Questions & Answers
Fake products from Dubai seller: Can reporting them lead to legal trouble?
Dear Sir/Madam,
In December, I purchased an item from a website based in Dubai that claimed to sell authentic products. However, upon receiving the item, I noticed that the packaging was strange and the material felt stiff.
Upon investigation, I discovered that the item was actually fake. I contacted the website, but they refused to provide a refund and that I can report them to the authorities if I wished to do so.
Later on, I decided to purchase two more items from the same brand, but this time through the official website. I sent them pictures and additional comparisons to the first website, seeking clarification and a refund.
However, they ignored my queries and insisted that their products were authentic. They even warned me against reporting them to the consumer department, claiming that I could potentially lose a lot of money due to damaging their e-commerce website's reputation.
I am wondering if I could face legal action or intimidation if I report that the item is fraudulent.
It's worth noting that I possess an email from the official brand confirming that the item in question is not authentic.

Dear questioner,
We can send a legal notice for fraud. It will cost you AED 750 + VAT.

Hi,
No, you will not be reported.
You have the right as a consumer to state your concerns.
If you would like legal assistance with the matter, kindly contact us via phone.

Hi,
You can file a complaint in the consumer forum regarding the same.
They will take action.