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Dubai, UAE

Fake products from Dubai seller: Can reporting them lead to legal trouble?

Dear Sir/Madam,

In December, I purchased an item from a website based in Dubai that claimed to sell authentic products. However, upon receiving the item, I noticed that the packaging was strange and the material felt stiff.

Upon investigation, I discovered that the item was actually fake. I contacted the website, but they refused to provide a refund and that I can report them to the authorities if I wished to do so.

Later on, I decided to purchase two more items from the same brand, but this time through the official website. I sent them pictures and additional comparisons to the first website, seeking clarification and a refund.

However, they ignored my queries and insisted that their products were authentic. They even warned me against reporting them to the consumer department, claiming that I could potentially lose a lot of money due to damaging their e-commerce website's reputation.

I am wondering if I could face legal action or intimidation if I report that the item is fraudulent.

It's worth noting that I possess an email from the official brand confirming that the item in question is not authentic.

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KHE Legal Consultancy
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23 Mar 2023, 10:30

Dear questioner,

As consumers, you can submit complaints and know your rights and duties through simple steps using the "Smart Protection" service.

Enter "Dubai Consumer" in the Apple and Google Stores to download the applications.

Hamdan Al Kaabi Advocates & Legal Consultancy
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23 Mar 2023, 10:49

Dear questioner,

We can send a legal notice for fraud. It will cost you AED 750 + VAT.

Nasser Yousuf AlKhamis Advocates & Legal Consultants
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23 Mar 2023, 12:03

Hi,

No, you will not be reported.

You have the right as a consumer to state your concerns.

If you would like legal assistance with the matter, kindly contact us via phone.

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Shamsa Albedwawi Advocates & Legal Consultants
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23 Mar 2023, 12:05

Hi,

You can file a complaint in the consumer forum regarding the same.

They will take action.

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Mohamed Bakheet Advocates & Legal Consultants
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23 Mar 2023, 13:55

Dear questioner,

File a complaint with consumer protection.

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