Questions & Answers
Hair salon dye application resulted in scalp injury. What are my options?
Dear Sir/Madam,
I got my hair dyed at a salon. I told them not to put the dye on my scalp because I have had very bad reactions before. I even showed them pictures of how bad the reaction was.
They said they use organic dye, assured me I wouldn't get a reaction, and proceeded to put it on my scalp.
That evening, my scalp began to redden, and the back of my neck and ears were sore. The next day, blisters had formed on my ears, and my neck was hot and throbbing.
I went back to the salon to ask what dye they used. It said on the pack it shouldn't be used if you've had previous reactions to dying hair and they should do a patch test.
They called the owner but she was out for dinner so she said she would call me back which still hasn't.
Is there anything I can do?
I feel the salon hasn't taken my reaction seriously at all.
Hi,
You need to get a medical report describing the state of your hair.
Keep photos of your hair in the state it is now, preferring to have witnesses on the reality, and then head to a police station to open a complaint against the salon.
Can we know the name and location of the salon?
We have a client who has a similar case with a women's salon.
Kindly contact us via phone.
Thanks!
Dear Questioner,
You're right!
The salon did not handle the situation professionally and put your health at risk by ignoring your concerns.
Try calling the salon owner again, explain what happened, the severity of your reaction, and the fact that the dye used contradicted their assurance and safety protocols.
If the salon owner remains unresponsive, you can file a complaint with the Consumer Protection Department (CPD) in Dubai or your specific emirate.
If you need our assistance, kindly share your WhatsApp number.
Dear Questioner,
Thank you for reaching out to me regarding your recent experience at the salon!
I'm sorry to hear about the discomfort you've endured due to the reaction to the hair dye applied by the salon staff.
Based on the details you've provided, it seems clear that the salon disregarded your explicit instructions and failed to conduct a patch test, despite your history of severe reactions to hair dye.
This negligence on their part has resulted in significant discomfort and distress for you.
As a legal practitioner specializing in consumer protection and personal injury cases, I can certainly assist you in exploring your options and seeking appropriate recourse against the salon.
It's essential to hold businesses accountable for their actions, especially when they endanger the health and well-being of their clients.
I recommend documenting all relevant details of your experience, including any medical consultations or treatments you've sought for the reaction.
Additionally, if you have any photographs of the reaction or copies of communication with the salon, please gather those as well.
Once we've discussed your situation in more detail, we can determine the most appropriate course of action, which may include seeking compensation for damages, filing a complaint with relevant regulatory authorities, or pursuing legal action against the salon.
Please don't hesitate to reach out to me via WhatsApp or phone to schedule a consultation and discuss your case further.
Your well-being and legal rights are my top priority, and I'm here to provide you with the guidance and support you need during this challenging time.
