Q: Hi, My bank is threatening to file a civil case and travel ban against me in Dubai for not paying an amount close to 35 thousand dirhams. This amount was charged fraudulently on my card from my previous bank. I had filed a dispute form at that time, but before any investigation could take place, a bank bought the old bank. I filed a new dispute form with the new bank, but the case has remained unresolved for almost 2 years now. In addition, I have filed a police case (I have a letter from the police), with the Central Bank of UAE and AECB. I have also been in frequent contact with the bank via emails, phone calls, and branch visits. I would like to know if the bank has the right to file a case against me or impose a travel ban, given that they have already decreased my credit rating. I would appreciate your guidance and assistance.

Q: Dear Sir/Madam, I was robbed recently in Dubai. The robbers assaulted me. They bound my hands and legs and battered me. They stopped my breathing and asked for the pin codes of my debit/credit cards and forcefully took card details and withdraw cash from my debit and credit cards. After withdrawing the cash/transaction, they left me alive, released me, and ran away. I immediately called the call center and block all the credit/debit cards and visited the police station and registered a complaint against the criminals. The Dubai police caught one of the criminals (out of 6). The case is now with the criminal court. As I was holding credit cards of various banks, robbers utilized the cash limits of all credit cards. Now the banks are chasing me to repay the amounts withdrawn. Please give me a general idea, what do I need to do? Do I need to file a civil case? Further, I don’t have money to pay to the bank and I can never pay to the banks considering that I have not taken that money. Please advise!

Q: Dear Sir/Madam, Our credit card was defrauded, and after months of investigation, the bank has said they will not cover the fraudulent transactions. What can we do?

Q: Hi, If cheques bounce due to a system error on the bank's part, is there any legal way to seek compensation for it?

Q: Hi, I have a payment issue with the bank. They claim that I received double payments multiple times due to a technical error on their side. As a result, I believe there might be a travel ban on me, though I’m not sure. Can you help? I’ve used some of the money, but I can’t repay them fully. Please help me resolve this issue, as it was their technical error.

This Law promulgates the Federal Penal Code (Criminal Law) of the United Arab Emirates. Crimes and chastisement punishments shall be determined in accordance with the provisions of this Law and other penal codes.

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.