Q: Hello respectful Sir/Madam I applied for migration to Poland through a consultancy in Dubai on December 28, 2022. They said I would get a work permit within 60 days, but it has been more than 6 months. I now need my deposited amount back, but they are saying to mail customer care. I have receipts for payment and a fake offer letter. Can you please suggest how I can get a refund legally?

Q: Dear Sir I applied for Canada AIPP programs from one of the consultancy agencies in Dubai in 2021, and they told me it would take 1 year for the process. Now it’s more than 2 years. They told me they were applying for me these years but I didn’t get any response from any company, and when I asked them to tell me where they applied, they told me it's confidential. Now I told them to stop my process and they will refund my money but it will be very much less as per them. Please let me know how I can get my money as I paid almost AED 9000 or how I can proceed legally.

Q: I approached an immigration consultancy in Dubai for a Canada work permit, we signed an agreement and I paid AED 28,600. The agreement said if the company doesn't process my work permit within 6 - 8 months, I will be entitled to a full refund within 90 working days. The company defaulted on the processing time and I requested and signed a refund document with the company stating that a "refund will be given within 90 working days". From the look of things, the company isn't willing to refund the money after 90 working days. In this case, what should I do or where should I complain to get my money back from the company ASAP? Note: my visa will expire on February 24, 2023, and the 90 working days for the company to refund me will end on February 04, 2023. Thanks for your assistance.

The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.