Questions & Answers
Questions & Answers
3 available 3 • View allHow to get a refund from a migration consultancy in Dubai?

1
Q: Hello respectful Sir/Madam
I applied for migration to Poland through a consultancy in Dubai on December 28, 2022. They said I would get a work permit within 60 days, but it has been more than 6 months.
I now need my deposited amount back, but they are saying to mail customer care. I have receipts for payment and a fake offer letter.
Can you please suggest how I can get a refund legally?


Jun 14, 2023
564
How can I refund money I paid to an immigration agency if nothing was done?

1
Q: Dear Sir
I applied for Canada AIPP programs from one of the consultancy agencies in Dubai in 2021, and they told me it would take 1 year for the process. Now it’s more than 2 years.
They told me they were applying for me these years but I didn’t get any response from any company, and when I asked them to tell me where they applied, they told me it's confidential.
Now I told them to stop my process and they will refund my money but it will be very much less as per them.
Please let me know how I can get my money as I paid almost AED 9000 or how I can proceed legally.


Sep 21, 2023
226
How to claim the refund from an immigration agency after failing to fulfill obligation?
4
Q: I approached an immigration consultancy in Dubai for a Canada work permit, we signed an agreement and I paid AED 28,600. The agreement said if the company doesn't process my work permit within 6 - 8 months, I will be entitled to a full refund within 90 working days.
The company defaulted on the processing time and I requested and signed a refund document with the company stating that a "refund will be given within 90 working days".
From the look of things, the company isn't willing to refund the money after 90 working days.
In this case, what should I do or where should I complain to get my money back from the company ASAP?
Note: my visa will expire on February 24, 2023, and the 90 working days for the company to refund me will end on February 04, 2023.
Thanks for your assistance.

Jan 23, 2023
757
Laws & Regulations
2 available 2 • View allFederal Law No. (24) of 2006 On Consumer Protection 8
The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.
Aug 13, 2006
9924
Federal Law No. (5) of 1985 On the Civil Transactions Law of the United Arab Emirates 96
The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.
Dec 15, 1985
148348

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Filing an infidelity complaint with the Dubai police 0
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I'm currently looking for legal advice regarding an online defamation case. I am a Filipino citizen currently residing in the Philippines. The person I want to file a complaint against is also a Filipino citizen and is currently based in Dubai.
I have already sought legal consultation, but it cost me a lot for just a simple session. Unfortunately, I don’t think I can afford to proceed with the fees required for sending a warning or demand letter to the person I’m complaining about.
I would really appreciate any help, guidance, or information about possible free or low-cost legal services.
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What does Cabinet Resolution No. 1 of 2022 mean with exempting supervisory roles from the provisions of the Labour Law? 0
Dear colleagues,
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Can I request delaying my visa cancellation due to medical unfitness until I retake my medical test? 0
I got a work permit and moved to the UAE. I had a work permit for 2 months, which was supposed to be changed to residency. But I got medically unfit, and the company off-boarded me the same day.
They gave me a grace period of 15 days before cancelling the visa. In these 15 days, I have managed to get my test redone and am in the process now.
Can I ask my agency to let me stay till I get my reports updated, and not to cancel the visa as it's already in the legal limits?
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I have unpaid bank loan and credit cards in Dubai and got a job offer from Kuwait. Can I go there? 0
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نزاع بين شركاء مفوضين بالتوقيع على المعاملات البنكية للشركة بشأن شيك وتحويل أموال 0
زوج وزوجة، الزوجة مالكة لشركة بنسبة 50% ولديها شريك أجنبي يملك بنسبة 50%. الشريك مخول بالتوقيع في كافة المعاملات البنكية للشركة والزوجة كذلك لها ذات الصلاحية.
بعدها، غاب الشريك الأجنبي عن الشركة وسافر. ومازالت الشركة نشطة والعمال لايستلمون رواتبهم والشريك قام بتحويل جميع أموال الشركة إلى حسابه الخاص دون علم الشريك الآخر.
ثم تحصلت الزوجة الشريكة على شيك، فقام الشريك الأجنبي بفتح بلاغ خيانة أمانة واستلم زوجها الشيك.
فما هو الحل القانوني من ناحية جزائية وتجارية؟
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What does Cabinet Resolution No. 1 of 2022 mean with exempting supervisory roles from the provisions of the Labour Law? 0
Dear colleagues,
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Can I stay home if my boss doesn’t pay my salary on time? 0
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Can I stay home if my boss doesn’t pay my salary on time?
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نزاع بين شركاء مفوضين بالتوقيع على المعاملات البنكية للشركة بشأن شيك وتحويل أموال 0
زوج وزوجة، الزوجة مالكة لشركة بنسبة 50% ولديها شريك أجنبي يملك بنسبة 50%. الشريك مخول بالتوقيع في كافة المعاملات البنكية للشركة والزوجة كذلك لها ذات الصلاحية.
بعدها، غاب الشريك الأجنبي عن الشركة وسافر. ومازالت الشركة نشطة والعمال لايستلمون رواتبهم والشريك قام بتحويل جميع أموال الشركة إلى حسابه الخاص دون علم الشريك الآخر.
ثم تحصلت الزوجة الشريكة على شيك، فقام الشريك الأجنبي بفتح بلاغ خيانة أمانة واستلم زوجها الشيك.
فما هو الحل القانوني من ناحية جزائية وتجارية؟
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What are the penalties for employing workers without a visa? 0
Hello,
Kindly let me know the statutory provisions relating to the penalty for letting employees work without a visa and the amount of penalty to be paid by the employer.
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Can I put a financial guarantee to remove a travel ban in a rental case at RDC? 0
I used to work as a manager in a company, and my name was removed by the Dubai court of execution.
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How can you reach a settlement to avoid legal action by the bank if you lose job and can not repay your loan? 0
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My husband and I are Canadian Muslims and he passed away in the UAE. How to open an inheritance case? 0
Hi there,
My husband and I are Muslims. My husband passed away recently.
We have a Canadian will, but I understand that it won’t be honored as I am named the sole beneficiary, and that does not align with Sharia laws in the UAE. He was not a UAE resident but had a small apartment with no Will in the UAE.
We have 3 children. I am planning to go to Dubai to start an inheritance case. I don’t know the exact order of events and what needs to be done first.
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Mind you, we cannot afford to stay in Dubai for too long, as the kids have school.
2) Do I need a lawyer, or can this be done by myself?
3) I understand all foreign documents need to be authenticated before presenting them to the court. But I don’t know at what stage I would need these documents authenticated.
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Mar 27, 2025
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Can the employer ask me for visa expenses if I resign after completing the probation period? 0
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I filed a complaint at the labour court. How many days does it take to get a verdict?
Apr 7, 2025
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