Q: Hi Sir, Unfortunately, we lost our elder brother, sister in law and 8-month-old baby boy in a road traffic accident on 13th Sept. 2019. One baby girl who survived the accident was critical with traumatic injuries and multiple skull fractures. This accident took place at Haima, Sultanate of Oman while the family was on the way back home to Dubai. The baby girl was undergoing treatment in Khawla Hospital, Muscat, Oman, from 15th Sept to Jan 9th. After which we have airlifted her to India for further treatment. Now, I need to apply for a claim for 3 deaths and 1 claim for the kid as the hospital authorities have issued a disability certificate with 100℅ disability. He was holding insurance from an Insurance Company. He had a comprehensive insurance policy (Orange Card) which covered both Oman and Qatar. It's been more than one and a half year now as we were busy with the kid's treatment. Can we please discuss the same further? I can be reached on the below numbers.

Q: Hi Mam This is Abdul Haseeb from Pakistan. My elder brother Abdul Qadeer has passed away in a road accident in Dubai on 18-07-2020. Can you help me out? How can I receive his death insurance claim?

Q: Good day! I've had an accident a month ago and I took my car for repair and have signed a paper to proceed for repair under the advice of my insurance company. After 1 month, I checked the status of my car and the repair shop asked me to transfer my car to another shop. I drove my car for transfer I noticed that my car has some humming sounds, and it is shaking/having some vibration when it is accelerated to 60. I informed the shop and they said it will not be under insurance. Now, what I am asking from my insurance company is to just make my car roadworthy and without the vibrations/humming sound but they are refusing as they are saying it was because of the normal wear and tear and not because of the accident. But before the accident, my car didn't have any issues like what it has now. My question is, do I have any right to ask the insurance to make my car roadworthy before it is released from the repair shop? Thank you

Q: I bought a new car from the showroom 3 months ago. I have full-cover insurance. Today my car met with a major accident and I am not faulty. Can I get a new car from the insurance company?

Q: Good afternoon, I was involved in a major car accident that went through public prosecution. It is important to know that I am the victim in this. My car has been declared a total loss, and they are offering 50% less than the insured sum. I am also trying to recover our medical expenses and personal injury following the accident, for which I have all the invoices and medical diagnosis reports. My insurance is [------] fully comprehensive, but they are not offering any support with recovering the medical expenses or with claiming for personal injury, as I was not at fault in this accident. The faulty party's insurance legal representative mentioned that she does not understand English and does not understand the emails or documents that I send. She is claiming that my medical diagnosis does not suggest that the injury was caused by the accident, even though it is mentioned within the report that the trauma from the car accident is a likely cause of the blood clot initially.

The Insurance Authority has introduced a new regulation to regulate all electronic and smart insurance operations practiced by licensed insurance companies, insurance-related professions [such as insurance agents, actuaries, insurance brokers, surveyors & loss adjusters, and insurance consultants] and marketing insurance policies through banks to the extent applicable to their nature. The objective of this article is to briefly discuss the changes that are introduced by the new regulation.

It has been reported that the UAE has witnessed its heaviest rainfall in 75 years from late Monday the 15th of April till Tuesday night the 16th of April. The weather department recorded the highest rainfall in Al Ain, reaching 254 mm in less than 24 hrs and this was an exceptional event. We introduce in this article the details for claiming losses and damages from insurance.

In the event of vehicle damage caused by flooding in 2024, vehicle owners who hold valid motor insurance policies may find their claims rejected by insurance companies on technical grounds. This can understandably cause anxiety and concern for the policyholder, who may be seeking to understand their legal options and remedies.

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.