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Dubai, UAE

How can I claim my money back from a travel agency for not fulfilling their obligation?

Dear Legal Team,

I have been scammed by a local travel agency based in Dubai. They offered me to pay in advance at the beginning of 2022 beginning for a cheaper tour package.

But I was not able to travel in 2022. Eventually, they didn't refund my money in 2022 and did not carry it forward in 2023.

How can I take my money back?

Jan 11, 2023
English • Arabic
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Ahmed Abbas
Dr. Mohamed Alhammadi Advocates and Legal Consultants
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11 Jan 2023, 08:03

How much did you pay for them?

11 Jan 2023, 08:03

Did you sign a contract?

11 Jan 2023, 08:33

Not a big amount but it's so disrespectful. I haven't signed any contract.

11 Jan 2023, 08:39

So you need to serve a legal notice to them first and they may pay back your amount.

11 Jan 2023, 09:10

Could you able to do it?

11 Jan 2023, 09:29

Yes.

11 Jan 2023, 10:20

Sure.

11 Jan 2023, 10:20

Please text me on WhatsApp.

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Khaled Ebid
Laila Hamza Al Mulla Advocates and Legal Consultants
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11 Jan 2023, 08:10

As consumers, you can submit complaints and know your rights and duties through simple steps using the "Smart Protection" service.

To download the application, enter the word "Dubai Consumer" at the Apple and Google Store.

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