Questions & Answers
Abusive language and harassment used by collection agent of a bank
Hi,
Can I file a complaint against a debt collecting agent for harassing me to collect my debts for a bank in UAE?
They have been calling me and I responded to their calls and during my off, they tried to reach me but I could not respond to them due to personal reasons.
They called my parents back home and threatened me saying they will call my boss and sent me a voice text saying "I will make you suffer".
They are using abusive and unprofessional languag like "I am criminal" and "liar" and asking me "Am I a human even?".
Dear Questioner,
I think the debt collector is crossing the limits. If he is using foul abusive language you can make a complaint in the nearest police station.
Further, please file a complaint against that particular person complaint in the debt collection agency itself and also in the concerned bank on whose behalf the debt collection agency is following up for the payment.
Further, you may also consider the option to file a complaint with the central bank. The UAE central bank website has given an option to file an online complaint as well.
Regards,
Rajasree Ravivarma
