How do I file a complaint against an airline company agent using inappropriate language?

Dear Questioner,

According to UAE law, you can file a complaint against the airline company by following these steps:

1. Contact the Airline Company's Customer Service:

The first step is to contact the airline company's customer service and inform them about the incident. You can do this by calling their customer service hotline or by sending an email to their customer service email address.

2. Provide Details of the Incident:

When you contact the airline company, make sure to provide all the details of the incident, including the date, time, and name of the customer service agent who used the inappropriate language.

3. Request for a Complaint Reference Number:

Ask for a complaint reference number from the customer service representative. This will help you track your complaint and follow up on its progress.

4. Follow-Up:

If you do not receive a response from the airline company within a reasonable time, follow up on your complaint by contacting their customer service again.

You can also send an email to their customer service email address, mentioning your complaint reference number.

5. Contact the Consumer Protection Department:

If you are not satisfied with the response from them, you can contact the Consumer Protection Department of the UAE Ministry of Economy. They have a dedicated hotline for consumer complaints and will assist you in resolving the issue.

Hi,

You can go to the police station, they will assist you.

Thanks and regards,

The airline company has a complaint section on its website.

If they do not respond to your complaint, please visit our office, and we will assist you with this issue.

Dear Questioner,

You can do this by submitting a complaint on the company’s website or emailing the complaints department.

Approval must be obtained from the Ruler's Court before submitting a complaint.

To file a complaint against the airline company regarding the inappropriate behavior of a customer service agent, you can follow these steps:

1. Gather Information:

Note down the date and time of the call, the name of the agent (if available), and any relevant details about the conversation.

2. Contact the airline company:

Reach out to the airline company through their customer service channels, such as their official website or customer service hotline.

Explain the situation and request to file a formal complaint regarding the agent's behavior.

3. Provide Details:

Clearly outline the incident, including the use of inappropriate language by the customer service agent, and express your concern about the behavior.

4. Request Follow-Up:

Ask for a follow-up after filing the complaint to ensure that it has been properly documented and addressed.

5. Document Communication:

Keep a record of all correspondence with the airline company regarding the complaint, including emails, reference numbers, and any further communication.

By following these steps, you can address the issue with the airline company and seek a resolution regarding the behavior of their customer service agent.