Questions & Answers
Questions & Answers
4 available 4 • View allThe consumer's right to report high service charges
1
Q: A chiller company (X) in Dubai is charging AED 2/ton while all other chiller companies charge much less (e.g. (Y) charges AED 0.568/ton). So the difference is huge between those 2 companies.
For a 1 bedroom apartment within the same month, X is charging AED 1100 while Y is charging 618 which almost half.
Are there no regulations from the government for cooler charges?
And shouldn't there be some customer rights on how much chiller companies can charge?
Thanks.

Oct 20, 2019
566
Consumer rights: online purchase
2
Q: I'm residing in Kingdom of Saudi Arabia and a citizen of India. I ordered a new Samsung Galaxy Edge Plus mobile on 05-04-2017 from www.dubaiphonestoes.com which is located in Office No-03, Ayal Nasir 116-447 Deira, Dubai, UAE. I received the product through DHL and Fetchr on 09-04-2017 and I paid SR1250.
On 14-04-2017 when I unpacked the phone I was shocked because the phone was not the normal one what I ordered and it was a customized model mobile for AT&T. I can’t use my Saudi SIM-cards in the mobile.
Also, the box for phone says the mobile color is Safire black and the product inside is gold. How it comes?
They also specify the country of origin is Dubai and the product is from the USA. And when I made the order in the special request I mentioned I need a 64 GB Phone and they sent me a 32 GB phone.
The website www.dubaiphonestores.com is registered in an Indian address and they are operating from Dubai.
How can I legally fight with them with UAE laws?

Apr 30, 2017
777
Purchasing online
0
Q: I bought some equipment online and made the payment online as well, however, the quality of the shipment is not as per the standard and is very poor. I have been sending them several emails with no reply.
How can I get my money back or how can I pursue them?

Apr 29, 2016
735
I finished all execution steps. How to prevent the employer from lifting travel ban until paying my dues?



0
Q: My labor implementation case is currently in progress.
Despite taking several steps, such as inquiring about the bank account and blocking the traffic file, my employer has not responded and disregarded the court's decision. As a result, I requested a travel ban, and the court accepted my request.
Now, the employer is actively working to lift the travel ban. He has submitted six requests to the court for its cancellation, arguing that he is a local, the company is an LLC, and he comes from a reputed family.
He also stated that the highest court had declared the travel ban to be a violation of human rights and that the non-payment was due to the company’s financial losses, not the manager’s fault. However, the court rejected his request.
The employer has now filed a grievance with the Execution Circuit for the Court Head.
Could you advise me if there is anything I need to do?
Should I just patiently wait to see how the court proceeds with the case against the company manager?




Dec 19, 2024
57
Legal blog
1 available 1 • View allUAE Launches World’s First E-Commerce VAT Refund System for Tourists 2
Before shipping their online purchases, UAE Tourists can now apply easily for VAT refunds through e-commerce platforms that are registered with the Federal Tax Authority (FTA). To confirm their eligibility at the time of purchase, they can simply provide the specifics of their travel documents and pertinent personal information.
Dec 19, 2024
149
Laws & Regulations
3 available 3 • View allFederal Law No. (24) of 2006 On Consumer Protection 8
The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.
Aug 13, 2006
9921
Federal Law No. (15) of 2020 on Consumer Protection 0
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
Nov 10, 2020
589
Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection 0
The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.
Mar 29, 2007
207

Other answers by
108 108 answers •
View allCan you enter Dubai if you leave a GCC country with possible civil and criminal cases? 0
Hi Hayyan,
In 2014 I had been to Qatar on a "Work-Business" visa valid for 30 days. Before my visa expiration, I fled from Qatar back to India without informing the sponsor or office management.
After I returned to India, I received an email from HR stating that the Qatari sponsor has filed an absconding case, a civil case, and a criminal case against me with the Ministry of Interior in Qatar.
Now my question is, can I travel to Dubai on a work visa?
Will there be any issue entering Dubai assuming that the Qatari sponsor has filed the said cases against me?
Awaiting your response,
H.
Currently staying in India.
Mar 8, 2022
420
Help with drafting service provider agreement for marketplace tech startup 0
We are a tech startup creating the first auto/car service and repair marketplace.
As a marketplace, we only facilitate listing and booking the services while the service providers (the workshops) are the service providers and are responsible to deliver and carry the selected /booked job.
We need to draft a marketplace supplier/service provider agreement between us and the workshops outlining the responsibilities and liabilities of both sides.
I would like to work with a law firm that has previous experience in drafting such marketplace-related agreements.
Dec 7, 2021
374
Drafting an agreement between an auto service marketplace and service providers 0
Hi Mohammed,
We are a tech startup creating an auto service and repair marketplace. As a marketplace, we only facilitate listing and booking the services while the service providers (the workshops) are the service providers and are responsible to deliver and carry the selected/booked job.
We need to draft a marketplace supplier/service provider agreement between us and the workshops outlining the responsibilities and liabilities of both sides. I would like to work with a law firm that has previous experience in drafting such marketplace-related agreements.
Is this something you can work on and have previous experience in?
Dec 6, 2021
349
Legal assistance in preparing T&Cs and privacy policy for startups 0
Hi,
I am starting a website that connects freelancers to media professionals and individuals. It will be a marketplace sort of platform.
Where can I find a legal advisor to help with the terms and conditions and privacy policy for startups?
Thank you for your reply in advance.
N.
Sep 20, 2021
158
Legal requirements for starting a business by a minor 0
Legal requirements for starting a business by a minor in the UAE
I am currently 16 and I’m an Emirati national. I am willing to start my own e-commerce business.
Is it possible to get an e-commerce license even if I am a minor?
Jul 12, 2021
1238

Other answers by
71 71 answers •
View allThe tenant's right to refuse visits of potential buyers without prior consent 0
I am the owner and have legally notified my tenant regarding my intention to sell and have given her first right of refusal.
But she is not signing nor allowing me access to arrange visits for other interested clients.
What are my rights / legal steps to force a viewing
Feb 17, 2021
9704
The developer refuses to pay the money back after delivery delay due to force majeure 0
I am seeking legal advice to terminate the contract due to a delay in the project for a period of 16 months only.
The following is the details of the project as per SPA and some givens:
- 30% paid in installments (on time, no delay in payment).
- 70% to be Paid on Handing Over.
- Expected Handing over date: 1st April 2019.
- Longstop date of Handing over: 1st April 2020.
- Actual date of delivery announced by developer: 10th August 2020.
- Notification sent to the developer by myself to terminate the SPA and return the 30% paid amount.
- Developer responded that the notification is rejected as the delay is due to force majeure (Covid-19 Pandemic).
Question:
Do I have a winning case if I filed to court to return the paid amount?
Feb 17, 2021
619
Overstaying because a family member is tested positive for COVID 0
Our residence visa grace period expires soon. Because a family member is positive for Covid-19 and he is in-home quarantine, we are unable to fly within the grace time. What should we do?
Will we be fined?
Please guide!
Feb 17, 2021
768
Cancellation of a property purchase and refund for over-delay in handover 0
Hello
I am contacting you from London. I have purchased a property in Dubai in a project in 2005. We purchased two apartments and today we have not received anything yet.
This construction project is still going on and the developer has changed many times. Another company now runs the project, and whenever I contact them they say it's going to be ready in the next 3-months or 6-months.
It keeps postponing work are currently at standstill. I have contacted them then and the same they're waiting for more information from the Dubai authorities.
Every time there's a different story, and we get delayed. It's now been 16 to 17 years since we have invested in this and I would like to put a stop to this now, possibly get a refund and compensation.
Could you please help me by advising me what my situation can be?
Feb 1, 2021
818
Can a father claim the custody of daughter when the mother marries unfit person? 0
My wife and I got divorced 3 months ago, she has custody of our 6-month old daughter.
She wants to remarry but I disagree with the person she wants to remarry as he has a history of violence and abuse.
Can I have the custody agreement revoked?
Mar 26, 2022
710

Other answers by
7 7 answers •
View allطلاق الوافدين في الإمارات أثناء وجود الزوجة في موطنها 0
السلام عليكم،
أنا من فلسطين ومقيم بالإمارات ومتزوج من أردنية موجودة بالأردن.
أرغب في الطلاق وهناك مهر متأخر قدره أربعة آلآف دينار.
أسأل عن متطلبات وكيفية إنهاء عملية الطلاق وهل هناك متطلبات ألتزم بها؟
وشكرًا!
Aug 24, 2020
758
رفع قضية ضد مطور عقاري رغم فقد بعض إيصالات السداد 0
السلام عليكم إخواني،
أريد أن أرفع قضية على مطور عقاري بسبب التأخير.
راجعت الفواتير فوجدت أنني فقدت ثلاث فواتير من أصل 30 فاتورة.
ما الحل؟
Feb 2, 2020
699
Forcing the employer to pay labour dues after judgment 0
I got a judgment from the court for my labour settlement case and I executed another one.
After providing so many requests, I didn't get my settlement.
Kindly advise me what the next step is.
Jan 22, 2020
1516
Arrested for possession of a drug while it is not his 0
Hi,
My husband was caught by CID for consuming and possessing of 0.1 gram of Meth in his car. However, it belongs to his friend, but he has been charged for these two cases.
Can we get bail and close the case?
He is born and brought up in UAE, his full family is here and this is the first time. He is not an addict.
Please help!
Mar 10, 2020
2970
Abandoning wife and child in home country without maintenance 0
Dear lawyer,
I want to ask about my husband who brought me to Pakistan along with my 4-year-old son on vacation and forcefully took my son's passport from me and left me all alone with the child without any expenditure.
I am on job visa and my son is under father sponsorship. Now I cannot travel back with my child because my inlaws are holding the passport for my son and blackmailing me that they will forcefully take my child.
I want to come back to the UAE as I have to report to my employer but I need my son's passport. My husband blocked my number and closed communication when he went back.
Jan 19, 2020
625

Other answers by
313 313 answers •
View allCan the landlord request the tenant to pay the chiller in the middle of the contract? 0
I live in Dubai Marina, and the landlord claimed that according to new Dubai Land regulations, the chiller now has to be paid by the person occupying the apartment.
Even though my contract says that the landlord should pay the chiller, they want to implement this mid-contract.
I understand that the terms upon renewal will be renegotiated, but on what grounds can they implement the change mid-contract?
Does a new DLD regulation precede a tenancy contract? Moreover, I am receiving a disconnection notice from the chiller company due to non-payment.
What can I do if this happens?
Please advise.
Mar 23, 2022
1572
Can I travel with a non-paid telecom bill in the UAE if my visa is canceled? 0
Can I travel with a non-paid telecom bill in the UAE if my visa is canceled?
Feb 16, 2023
718
Does the new property owner have to sign a new contract with the tenant? 0
Hi,
I'm a new landlord of the property which is already rented.
Kindly advise, do we have to sign a new tenancy contract with the tenant for the remaining period? And who will pay the cost of Ejari?
Feb 16, 2023
2536
Cleaner's resignation with 30-day notice in incomplete contract 0
Hello,
Good afternoon!
My friend works as a cleaner for a cleaning company and she now wants to resign with a 30-day notice. However, she has not completed the two-year contract and has only served for 16 months.
Additionally, she has not taken any vacation leave. The sad part is that when she signed the offer letter, she did not receive a copy of it and only signed it.
I would be very grateful if you could let me know if she would have to pay or if her boss has the right to not accept the resignation if the notice period mentioned in the offer letter is more than a month.
Her boss has not provided her with any kind of proof that she can use in the future if anything happens.
Feb 13, 2023
542
The ownership of a code of a web application 0
Hello,
I represent a tech-based marketplace company registered in a Freezone, in the UAE.
This is in regards to the UAE's law regarding the ownership of code when there is no clause mentioned in the agreement. One of our products (web application) is being developed by an agency in the UAE.
While we do have agreements in place, there is no clause regarding ownership of code. In the situation mentioned above, I've heard that the ownership of code either goes to the author or the agency that employed the author. Is this true?
Your assistance and help would be of great help.
Sep 7, 2021
306
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