Questions & Answers
Questions & Answers
8 available 8 • View allClaiming a refundable deposit from real estate company
1
Q: Hi
I was looking at a property in Dubai and decided to go ahead with it.
They asked for a refundable deposit of AED 14k which they charged on my card and then after checking the place out, I decided not to go ahead with the purchase.
Within 3 days of the 7 day period within which I could cancel and get a refund. I had sent a formal refund application and they replied back saying its acknowledged and they would process it.
They said banks are closed for the national day and hence would do it a few days later in the first week of December 2018.
We are now midway in January 2019 and they still have not paid me back.
Can you please help me out here?
Thanks

Jan 15, 2019
867
How can the property buyer respond to a case by the seller due to the agent breach?
1
Q: Hi,
I have a concern. We have signed a contract with a seller, but it's not an F contract. We signed an MOU, which is an A contract, and the seller has signed the same, which is a B (this comes from the real estate agency).
The seller has specified the date of transfer and confirmed his availability to the agent, but the agent didn't inform us as a buyer.
The seller raised a complaint in RERA mentioning that the buyer didn't show up to sign the NOC, knowing we, as a buyer, had sent many emails to the agent as follow-ups.
However, it was ending up with the same answer from the agent that the seller was not answering his calls and he did not confirm the date to sign the NOC.
We went to RERA, and they asked us to solve the issue between us. Now we are waiting for the seller to see if he would like to proceed with the sale.
My question is, as a buyer, how to protect ourselves as we have given a deposit cheque to the agent and paid for the conveyance fees and valuation?
What is the next step from our side?

Apr 27, 2022
687
I booked an apartment and did not get any contract. How to get money paid to real estate agent?



4
Q: I paid an AED 8190 booking fee in February, but the agent then failed to provide the apartment or even a contract which was to be signed on the 15th of March.
As per our agreement, I requested a refund. We had a back-and-forth, and then they gave me a cheque for the amount to be cashed on the 28th of March.
On the 27th, they messaged me to say not to cash the cheque. I feel I am being scammed. What do I do?




Mar 28, 2023
367
Can estate agents in Dubai charge a non-refundable commission fee upfront?
2
Q: Hello,
Can I have legal clarification on whether estate agents in Dubai are allowed to charge a non-refundable commission fee upfront before the sale of a property?
Thanks in advance!

May 7, 2023
214
Can we get out of a real estate contract if the agent lied about the property?


1
Q: Hello,
We signed a Form F to purchase an apartment, but later, we discovered that the real estate agent lied about the apartment's amenities.
We were not allowed to view the apartment before signing because we were told it was rented out on a short-term basis, which we have proof was a lie.
The apartment has many issues that were not disclosed to us.
What are our chances of getting the contract canceled without penalty?



Jun 13, 2023
272
Scammed by a real estate agent: Flat occupied. How to file a complaint?



3
Q: Dear Sir/Madam,
I was cheated by a real estate agent in Abu Dhabi. I paid him 12,500 AED in advance to book a 1BKH. After the payment, the agent asked me to come back after 2 days for the Tawtheeq process, but he kept postponing.
As a result, I went to the flat, and to my surprise, someone was already living there. After that, when I tried to contact the agent, he did not respond.
Can you please advise me on whom to contact and what the procedure is for filing a complaint?




Dec 27, 2023
740
The owner rented the villa to someone else after I paid the deposit. What to do?



1
Q: Dear Community,
I recently viewed a townhouse with a real estate agent and after agreeing to rent the villa I paid a deposit to the real estate agent.
Today, I was told the owner is renting it to someone else.
What can I do? Can I enforce the rent of this villa I chose?
Thank you very much in advance!




Jan 2, 2024
119
Where to complain against a real estate agent for service delays?



2
Q: Dear Sir/Madam,
Where can I raise a complaint against a real estate agent who was very slow in providing services, causing delays in the handover of my apartment and Tawtheeq process?
Now, I am facing issues as utility bills have not been paid, and I cannot get connection despite my real estate agent assuring me that all bills were already settled.




Feb 25, 2024
489
Laws & Regulations
2 available 2 • View allBylaw No. (85) of 2006 Regulating the Real Estate Brokers Register in the Emirate of Dubai 4
This Bylaw regulates the Real Estate Brokers Register in the Emirate of Dubai. No person may engage in real estate brokerage activities in Dubai unless he is licensed by the competent entities and entered in the register, which is maintained by Dubai Land Department.
May 30, 2006
4918
Law No. (9) of 2009 Amending Law No. (13) of 2008 Regulating the Interim Property Register in the Emirate of Dubai 2
The provisions of this Law supersede articles (2) and (11) of Law No. (13) of 2008 Regulating the Interim Property Register in the Emirate of Dubai.
Apr 12, 2009
3113

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View allHow can I file a counter-complaint for a false public cursing accusation? 0
Hello,
How can I file a counter-complaint against a person who made a false report about me for public cursing, which I never did?
He made the complaint about three months after we last met. I now have a case because of it, but I never said any bad words to him.
I was stopped at the airport because of that.
Apr 7, 2025
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I got a work permit and entry from a Dubai employer for work. What documents do I need to carry? 0
I got a work permit and entry from a Dubai employer for work.
During the travel to Dubai, do I need to show any accommodation proof, return ticket, or anything?
What documents do I need to carry?
Apr 14, 2025
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I would like to know how to clear my police record due to a legal case that was closed a year ago 0
I would like to know how to clear my police record due to a legal case that was closed 1 year ago.
I need to clear it in order to be able to get a job position.
Apr 14, 2025
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How to legally receive income from crypto trading without raising any concerns? 0
Hello,
Hope this message finds you well!
I am seeking legal advice regarding my financial situation as a forex trader living in the UAE under a sponsor work visa. Currently, I do not work for any company and earn my income primarily through cryptocurrency trading.
However, I would like to ensure that I can legally receive and withdraw approximately AED 15,000 per month into my UAE bank account without raising any suspicion from the bank.
My main concerns are:
I am a forex trader and earn money through cryptocurrency, which I then exchange into fiat currency (AED). How can I ensure that the process of depositing this income into my bank account is transparent and compliant with UAE laws to avoid any issues with anti-money laundering (AML) regulations?
Since I do not have a formal job or salary, how should I go about documenting or explaining my income to the bank to avoid any red flags regarding the source of my funds?
Are there any specific steps I need to take to ensure my deposits are compliant?
Apr 14, 2025
21
How to file an online defamation case from the Philippines against someone in Dubai? 0
Hello,
I'm currently looking for legal advice regarding an online defamation case. I am a Filipino citizen currently residing in the Philippines. The person I want to file a complaint against is also a Filipino citizen and is currently based in Dubai.
I have already sought legal consultation, but it cost me a lot for just a simple session. Unfortunately, I don’t think I can afford to proceed with the fees required for sending a warning or demand letter to the person I’m complaining about.
I would really appreciate any help, guidance, or information about possible free or low-cost legal services.
Thank you for your time!
Apr 11, 2025
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451 451 answers •
View allAre there any restrictions on a diplomat buying property in the UAE? 0
Hello,
Is there any restriction on a diplomat buying property in the UAE, where he works as a diplomat at his country's consulate?
Feb 20, 2025
71
If someone has a case in the UAE, can they travel to another GCC country? 0
Hi.
One of my friends joined a Telegram group. They said, "We will transfer some amount to your account, and your task is to transfer this amount to another account. Once the task is completed, you will get 30 or 50 AED per task."
He completed 3 to 4 tasks, but he realized it was not good, so he stopped. After one week, when he opened his account, it was blocked, and the bank said, "We are conducting an investigation; after this, we will let you know."
After some days, he had an accident and went to his home country. He then received a call from a landline number, which was from the Abu Dhabi police station.
They said, "We have received a complaint against you; come to our investigation department." However, due to his surgery and treatment, he could not go.
After some time, his bank account was reopened, and he did not receive any further calls. I want to know, if he comes back to the UAE or goes to any other GCC country, will he face any problems?
If someone has a case in the UAE, can they travel to another GCC country?
Please advise!
Feb 17, 2025
135
What can I do if my employer refuses to pay me and I have no contract? 0
Hello,
What legal action can I take in case the employer refuses to pay my salary and I don't have a contract with them?
Feb 18, 2025
123
I want to open an online shop. Do I need a license to open an Etsy shop? 0
I currently live in Sharjah and have a UAE residence visa but I am not a UAE or GCC national. I want to open an online shop (Etsy or Shopify) to sell handmade items, such as crocheted goods, bookmarks, greeting cards, etc.
Do I need a license to open an Etsy shop?
If so, which license do I need to sell my products online, including UAE and worldwide?
How much would it cost me?
Can I keep my residence visa (sponsored by my father) and not change it?
Feb 14, 2025
119
How can we locate a person with an ongoing legal case? 0
Hello,
I am seeking your legal advice regarding a friend who was previously imprisoned in Abu Dhabi. His case there is now closed, but he has another ongoing case in Dubai.
Currently, we have lost contact with him and are unsure of his whereabouts. How can we check where he is or access any other legal facility?
Are there legal procedures to locate a person with an ongoing case?
What steps should we take to get more information about his status and legal position?
Feb 11, 2025
144

Other answers by
5 5 answers •
View allصدور حكم لصالح البنك بدون علم المدين 0
السلام عليكم،
أنا إماراتي الجنسية. مشكلتي أن البنك رفع دعوى في المحكمة لعدم قدرتي على سداد قرض بسبب الفصل من العمل في سنه 2014، ولم أستطع التواصل لأنني كنت في السجن لأمر آخر.
عند خروجي في عام 2020، علمت أن القضية حُكِم فيها بإلزامي بدفع مبلغ 600 ألف + 10 آلاف تعويض للبنك وتوقيع حظر على جواز سفري، ولم أتمكن من تجديد الجواز لأن البنك قام بالتعميم وعمل بلوك على جوازي. ما الحل؟
أنا لا أعمل حاليًا ولم أستطيع الحصول على عمل بسبب انتهاء الجواز. كيف أقدم طلب لتجديد الجواز والعفو لسد المديونية؟
Jan 7, 2022
311
Precautions for giving a security cheque against provided services 0
We are asked to give an undated security cheque in lieu of the payment done for provided services, how to write this cheque?
Can we mention "Security Cheque" on the face of the cheque?
Mar 15, 2020
9943
Execution of a settlement while the company is closed 0
I have gotten a judgment from Dubai court for my final settlement more than 2 months ago. My company has closed now
How can I get my gratuity and how much time does it take?
Mar 6, 2020
1973
The responsibility of paying EOSB when a partner refuses to bear it 0
Good Day,
My partner and I have been 50/50 shareholders in a transport company for the last 35 years. Now we reached a stage where we can't stand each other.
I offered my partner that I will run the company for 2 years and agreed on remuneration to him with a fixed amount to be paid irrespective of profit or loss for 2 years i.e. 2018 and 2019. We both agreed.
Now we are closing the company, or else, one of us buys the other share and we need to finalize on the payout.
I informed my partner to be equally responsible for the employees resigned in 2018 & 2019 regarding the end of service benefits which he has refused saying that he was not in the company for these 2 years.
Those employees have been working with us before we had this agreement.
Please advise if he is responsible for their payments equally or not.
Feb 5, 2020
409
تجاوُز الوكيل لصلاحيات الوكالة والإضرار بالموكل 0
وكّلت شخصًا لينوب عني بالتنازل عن قضية نفقة. ذهب هو ووكل محامي ينوب عنه وتنازل عن القضية وكنت قد أبلغته بعدها ألا يتنازل بدون أن ألغي الوكالة.
مرت سنة على التنازل، هل أستطيع أن أرفع قضية خيانة أمانة ضده؟
Jan 22, 2020
1293
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