Q: In September I moved from my apartment and as I have a contract with Etisalat I called them to ask if I can move my connection to other address. I have been told that this area is coved by Du so I have been suggested to close my account, which I did. Now after such a long time, I have received an email from Etisalat that my account was overdue by almost 2k Dh. I directly contacted Etisalat, I have spoken with a few people there without any resolution. Also, I have emailed to their customer care centre but till now my complaint has not been resolved. All the supportive documents I have in hands. Where do I stand from a legal perspective? What would you advise?

Q: Hi, Last 2 months, I was given a SIM-card. The sales agent told me it was free and no contract, he tried to ask for a salary slip but I haven't been able to give. He manipulated the registration of the SIM, and all I gave was my Emirates ID. Upon reaching home I found out what he gave me is a postpaid SIM with 2 years' contract of AED 150 per month. One week later, I filed a complaint to their office to cancel the SIM, but they told me that the contract will continue and I have to pay AED 150 per month regardless to the situation that happened to me. They told me also if I want to cancel the contract, I have to pay AED 1500. Now I told him I cannot pay that amount because I cannot afford, besides I was lied to and bluffed by their sales agent. The billing of postpaid plan continues and I didn't pay it. Will I be sued with a travel ban in future, even if my salary slip was fabricated by their sales agent?

Q: I was a victim of a du agent. They came to our shop and offered me 3 SIM cards. They took the SIM cards and they are the one who used that postpaid sim card. They said after 3 months it's automatically cancelled, but I came to know each sim card has a one year contract. My bill became 1300 something, then I told them I don't need these SIM cards. Then, when I cancelled, my bill became AED 4900. Every month I'm paying 200, and now my balance is 3400. Every time they are sending messages that they will file a case against me. Yesterday, I got a message from Tasheel that they forwarded a legal action. They said they put a travel ban on me. Is it possible? Please reply. Thanks

Q: In our company, sim cards du connection are not working last two days without any information. I need help to recover the business loss.