Questions & Answers
Fraud by telecom sales agent and accumulation of charges
Hi,
Last 2 months, I was given a SIM-card. The sales agent told me it was free and no contract, he tried to ask for a salary slip but I haven't been able to give. He manipulated the registration of the SIM, and all I gave was my Emirates ID.
Upon reaching home I found out what he gave me is a postpaid SIM with 2 years' contract of AED 150 per month.
One week later, I filed a complaint to their office to cancel the SIM, but they told me that the contract will continue and I have to pay AED 150 per month regardless to the situation that happened to me.
They told me also if I want to cancel the contract, I have to pay AED 1500. Now I told him I cannot pay that amount because I cannot afford, besides I was lied to and bluffed by their sales agent.
The billing of postpaid plan continues and I didn't pay it. Will I be sued with a travel ban in future, even if my salary slip was fabricated by their sales agent?
Dear Sir/ Madam,
Thank you for reaching out to me on this.
I understand that you've been manipulated into acquiring a sim card from a telecom company and you did not willingly participate in getting the sim or plan.
Before I advise you, if you have done the following then you have no case. You submitted your original Emirates ID card for processing, you signed on any document or electronic device, you validated the plan using OTP sent to your email address or existing mobile phone.
If you have done any of the above, then the law or telecom company will not favour you.
However, if your signature is forged or salary slip is forged into any document, then you have a solid case to file a criminal complaint against the sales agent for such fabrication.
Instead of following up with the telecom company, you should approach the police and lodge a complaint about this.
I trust you will find this helpful.
Regards,
Hari Wadhwana
