Q: A holiday tour operator is not refunding me the amount paid because the tour got cancelled due to delayed visa receipt.

Q: How can I get my AED 11000 back paid to an immigration consultant? The amount was charged for a service which I am not eligible for. I have a voice recording of the promises made by the consultant.

Q: Dear lawyer, Please give me information on this following matter. I signed an agreement with a Canadian immigration company called (........). According to the signed agreement on the 26th of March 2019, the company must refund me all my paid fees if they do not succeed in my immigration work in 2 years. My question is; about 3 years have passed, can I contact the police or court to take back my paid money? Or is there a validation of the period as it is since about 3 years? It is a longer period from the mentioned date on the agreement. Can I do anything by law to take back my money? Please advise what solution can be to receive a refund from the company? Please help me with advice!

Q: Dear sir/madam, We have an issue related to service delivery with an engineering consultant in Dubai. This is related to the construction of a villa in Riyadh, KSA. The contract required them to provide us with detailed design services related to a project which included the MEP, facade, landscape detailed drawings, and tender documentation for submission to the contractor to construct the project. Chronology of events: - Contract signed: 19th March 2021 - Concept design documents submitted to OMTO to start their work: 29th June 2021 - MEP package received: 27th July 2021 (was promised delivery in 10 days, they took nearly 30 days) - Full MEP and schematic design documents received from OMTO: 27th August 2021 (4 weeks late) - Approval and payment made to proceed to detail design stage: 8th November 2021 - Detailed design package received: 2nd January 2021 (4 weeks late) We wish to sue them for the delays and losses incurred by us.

Q: I'm a landlord and had taken services from a company for repairing the AC in my townhouse. The guy working for the company asked me to transfer the money to an alternate account to expedite things. He was not able to fix the problem and was also very rude to our tenant. In the end, he returned the parts and we ended up fixing it from another vendor. Now they are not returning my advance of AED 1300. How do I sort this out? Do I need to make a police complaint or legal case? Don't want too much of a hassle but need my money back.

Q: Respected Lawyers, I am working and living in Abu Dhabi. A year ago, I submitted my documents and paid AED 6,000 to an immigration consultancy in Abu Dhabi to help me obtain a Canada work permit. According to them, they would complete and provide the work permit within one year. However, more than a year has passed, and there has still been no positive response or progress. I requested a refund, but they sent me an email saying that they would refund me after 120 working days. Please advise me on how to file a case to get my refund as soon as possible. Thanks! Best Regards

Q: Dear Sir/Madam, I applied for a Poland work permit through a consultant, but it has been almost 13 months and the application is still in progress. Is there any legal way to take action against the consultant?

Q: Hi, I applied for a European work permit through an immigration consultant based in Dubai. They promised to complete the process within 7 months. Now it is more than 8 months, and they did nothing in the application. Now they are not returning the amount which I had paid to them. Their promise to complete the process in a given time was via email. What legal option do I have to get my money back?

The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.