Q: Dear Sir/Madam, In December, I purchased an item from a website based in Dubai that claimed to sell authentic products. However, upon receiving the item, I noticed that the packaging was strange and the material felt stiff. Upon investigation, I discovered that the item was actually fake. I contacted the website, but they refused to provide a refund and that I can report them to the authorities if I wished to do so. Later on, I decided to purchase two more items from the same brand, but this time through the official website. I sent them pictures and additional comparisons to the first website, seeking clarification and a refund. However, they ignored my queries and insisted that their products were authentic. They even warned me against reporting them to the consumer department, claiming that I could potentially lose a lot of money due to damaging their e-commerce website's reputation. I am wondering if I could face legal action or intimidation if I report that the item is fraudulent. It's worth noting that I possess an email from the official brand confirming that the item in question is not authentic.

Q: I'm residing in Kingdom of Saudi Arabia and a citizen of India. I ordered a new Samsung Galaxy Edge Plus mobile on 05-04-2017 from www.dubaiphonestoes.com which is located in Office No-03, Ayal Nasir 116-447 Deira, Dubai, UAE. I received the product through DHL and Fetchr on 09-04-2017 and I paid SR1250. On 14-04-2017 when I unpacked the phone I was shocked because the phone was not the normal one what I ordered and it was a customized model mobile for AT&T. I can’t use my Saudi SIM-cards in the mobile. Also, the box for phone says the mobile color is Safire black and the product inside is gold. How it comes? They also specify the country of origin is Dubai and the product is from the USA. And when I made the order in the special request I mentioned I need a 64 GB Phone and they sent me a 32 GB phone. The website www.dubaiphonestores.com is registered in an Indian address and they are operating from Dubai. How can I legally fight with them with UAE laws?

Q: Dear Sir/Madam, We are a Dubai-based LLC that purchased merchandise from another Dubai-based LLC. The stock was delivered in Hong Kong for our Asia business. This transaction occurred between two Dubai firms and was out of scope. However, upon inspection, the goods were found to be inauthentic. We have given the supplier several weeks to provide evidence of their authenticity, but they have failed to do so. Tests conducted in China and Hong Kong have confirmed their inauthenticity. We are seeking a refund of €83,655 for the goods, as well as reimbursement for additional warehousing and shipping costs totaling approximately €15,000 since January. We possess all necessary evidence, including communications with the supplier wherein they confirmed the authenticity of the goods, as outlined in the contract terms and their invoice. Selling inauthentic goods is considered a criminal offense in some countries, and we cannot afford to be associated with such practices, resulting in significant losses for our business.

Q: My labor implementation case is currently in progress. Despite taking several steps, such as inquiring about the bank account and blocking the traffic file, my employer has not responded and disregarded the court's decision. As a result, I requested a travel ban, and the court accepted my request. Now, the employer is actively working to lift the travel ban. He has submitted six requests to the court for its cancellation, arguing that he is a local, the company is an LLC, and he comes from a reputed family. He also stated that the highest court had declared the travel ban to be a violation of human rights and that the non-payment was due to the company’s financial losses, not the manager’s fault. However, the court rejected his request. The employer has now filed a grievance with the Execution Circuit for the Court Head. Could you advise me if there is anything I need to do? Should I just patiently wait to see how the court proceeds with the case against the company manager?

The UAE has had tremendous economic development over the last two decades, which can be attributed to the country’s expanding market and large inflow of investments. The demonstrated level of preparedness and equanimity is evident in the legislative framework, characterized by the ongoing and systematic updates of laws. This proactive approach aims to align the legal landscape with the dynamic trajectory of economic advancement, ensuring continual synchronization with the prevailing progress.

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

The provisions of this Decree-Law, known as the "New E-commerce Law", govern E-commerce regulations in the United Arab Emirates. The New E-commerce Law repeals the previous UAE E-commerce Law (Federal Law No. (1) of 2006 Concerning Electronic Transactions & Commerce).

Cabinet Resolution No. (28) of 2023 on the Executive Regulations of Federal Decree-Law No. (46) of 2021 on Electronic Transactions and Trust Services