What to do if someone impersonated an employee in the company I own and got mobile lines and phones?

First: Legal action must be taken to protect your rights and stop the telecom company from claiming against you.

Second: Based on your information and the evidence that this person is impersonating an employee, you should not be charged for this debt.

You can contact us for more details and to discuss the situation, and we can help you resolve this matter.

Feel free to contact us at our office's contact numbers, which you will find in our profile on mobile, via WhatsApp, or via email.

Good luck.

Dear questioner

It will be better to send a legal notice/formal letter mentioning that the company was a victim of fraud.

State explicitly that your company denies liability for the debt of AED 167,000, as it was incurred through fraudulent means for which your company is not responsible.

You can also request that they immediately cease pursuing the debt and clear your company's account.

If they continue to pursue the debt, you will be compelled to take legal action to protect your company's interests.

If you need our assistance with your matter, kindly share your WhatsApp number.

The solution is to prove that the company has no involvement in these transactions so that the debt is removed from the company.

Dear Questioner,

Thank you for bringing this matter to our attention.

We understand that your company has been a victim of identity fraud, where an individual impersonated one of your employees and unlawfully obtained 18 mobile lines and multiple devices, leading to a substantial debt of AED 167,000.

Despite the fact that this person has been arrested, convicted, and deported, the telecommunications company continues to pursue your business for the outstanding amount.

We can assist you in resolving this issue. The process generally involves the following steps:

Review of Legal Documentation:

We will thoroughly examine the criminal judgment, evidence of impersonation, and any correspondence or contracts with the telecom provider.

Formal Legal Notice:

A legal notice will be issued to the telecom company requesting the cancellation of the debt and restoration of services, based on the criminal judgment and proven impersonation.

Civil Claim Filing (if necessary):

If the telecom company refuses to settle the matter amicably, we can proceed to file a civil case to clear your company of liability and seek compensation for any reputational or operational damages caused.

Communication with Authorities:

If required, we will also engage with the Telecommunications Regulatory Authority (TRA) and relevant government bodies to support your case.

Our legal team will handle this case and represent you through all necessary legal channels. Please let us know a convenient time to schedule a consultation or provide us with all relevant documents to begin the process immediately.

Best regards,

Mohammad Salah

Legal Consultant

Thank you for sharing the details.

You’re absolutely not at fault; your company was a victim of identity fraud, and the person responsible has already been convicted and deported.

We’ll now take the necessary legal steps to clear your company’s name, stop the telecom company from pursuing you, and get your services restored. You’re in safe hands, we’ll handle everything fairly and professionally.

To discuss this further, feel free to contact us.

Best regards,

Dr. Alaa Nasr

Legal Consultant

The criminal conviction and deportation of the impersonator deal with the criminal aspect of the fraud.

This doesn't automatically absolve your company of the civil debt unless a civil court explicitly rules so, or the telecom company agrees to withdraw the claim.

Your strongest defense is that the debt was incurred through fraudulent means by an impersonator, and therefore, your company should not be held liable.

The criminal conviction of the impersonator is crucial evidence supporting your claim of fraud.

We will let you know the procedures to be undertaken in detail. Kindly share your WhatsApp number to discuss further.

Hello,

Thank you for sharing the details. Since the individual who committed the fraud has been convicted and deported, your company should not be held liable for the telecom debt.

We recommend formally disputing this with the telecom provider by submitting all legal documents (police report, court ruling).

If the provider continues to pursue the debt, you can escalate the matter to the Telecommunications Regulatory Authority (TDRA) and consider legal action.

If you’d like, our legal consultancy can assist you with preparing the dispute, communicating with the telecom company, and representing you in any further proceedings. Please let me know how you’d like to proceed.

Best regards,

Greetings,

We understand your situation is both serious and unfair. Even though the impersonator has been convicted and sentenced, telecom companies may still pursue the registered entity (your company) for the outstanding debt unless legal action is taken to shift liability.

To resolve this, you may need to file a civil claim against the telecom provider to dispute the debt and clear your company’s name, using the criminal judgment as key evidence.

Additionally, a formal legal notice or court order may be required to halt any further collection actions.

We recommend booking a consultation with Future Vision for Advocacy and Legal Consultancy so we can assess your case in detail and take the necessary legal steps on your behalf.

Thank you for sharing the details of this very serious matter.

Given that your company was a victim of impersonation and fraud by a former employee who has already been prosecuted and sentenced, you have strong grounds to challenge any liability for the debt claimed by the telecommunications company.

The next crucial steps would involve formally notifying the telecom provider of the criminal conviction and deportation order against the impersonator and demanding that they cease pursuing your company for the fraudulent charges.

If they continue to insist on payment, legal action may be required to seek relief and prevent any enforcement measures against your company.

Given the complexity and seriousness of this issue, I recommend that we discuss your case in detail to evaluate all available legal remedies, including filing a formal dispute and, if necessary, litigation to protect your company’s rights and interests.

Please feel free to contact me via WhatsApp or phone to arrange a consultation so I can guide you through the best course of action and represent your company effectively.

Best regards,

Suhail Rana

Dear Sir,

You must file a lawsuit (a discharge) against Etisalat and the employee to avoid the claim.

Our firm offers complimentary consultations to assist you with your legal concerns, which can be conducted online in a 15-minute session.

Please contact us via email or call our offices in Dubai or Sharjah.

Jasim Al Haddad Law Firm Legal Counsel and Consultations