أسئلة وأجوبة
Consumer rights: online purchase
I'm residing in Kingdom of Saudi Arabia and a citizen of India. I ordered a new Samsung Galaxy Edge Plus mobile on 05-04-2017 from www.dubaiphonestoes.com which is located in Office No-03, Ayal Nasir 116-447 Deira, Dubai, UAE. I received the product through DHL and Fetchr on 09-04-2017 and I paid SR1250.
On 14-04-2017 when I unpacked the phone I was shocked because the phone was not the normal one what I ordered and it was a customized model mobile for AT&T. I can’t use my Saudi SIM-cards in the mobile.
Also, the box for phone says the mobile color is Safire black and the product inside is gold. How it comes?
They also specify the country of origin is Dubai and the product is from the USA. And when I made the order in the special request I mentioned I need a 64 GB Phone and they sent me a 32 GB phone.
The website www.dubaiphonestores.com is registered in an Indian address and they are operating from Dubai.
How can I legally fight with them with UAE laws?
Consumer Rights works hard to help consumers and shops and businesses resolve disputes by providing relevant information. Sometimes a settlement cannot be reached. In this case, a formal complaint can be lodged and the department will then act as an informal negotiator. When the department receives the complaint, it will look at it to decide:
- What the dispute is about and options for helping to resolve the issue;
- Whether the law has been broken; or
- Whether the matter would be better handled by another organisation – in this case, the department will refer you to the most appropriate organisation.
Consumers can approach CCCP by phone, email or fax and on receiving a complaint CCCP will contact each person involved to try and find a satisfactory resolution. While the aim is to resolve most complaints within 30 days, this isn't always possible, especially when the issue is complicated or there is a lack of co-operation from the parties involved.
Call "Ahlan Dubai" 600 54 5555
With best regards,
Mrs. Khan
