أسئلة وأجوبة
أسئلة وأجوبة
4 متاح 4 • عرض الجميعHow can I get a refund for a tourism package that I was not provided with?

3
Q: Dear Sir/Madam,
In January 2013, I subscribed to a tourism package with a registered company in the UAE. We signed a contract and paid AED 11,000 for the package.
However, the company has not been providing us with the promised services. We have decided to cancel the subscription and request a refund.
The company initially said that we would be eligible for a refund after 6 months, but now they are saying that we will only be refunded after 1 year, and that is only if management approves.
The exact clause that describes the cancellation policy is:
“A subscription cancellation request received within 7 days of the enrollment/payment date may be eligible for a refund after deducting 30% administration charges and the cost of any utilized services, if any.”
Their subscription fee is 11000 and we were not informed of a separate administration charge. They are not willing to refund.
Isn’t it illegal to deny that right to a customer?
Thank you in advance for any guidance you can provide!


2023/08/02
248
فشلت وكالة السفر في ترتيب الحجز وترفض رد الأموال
4
س: مرحبًا،
اشترينا عضوية في وكالة سفر وسياحة.
عندما حاولنا استخدام العضوية، فشلوا في ترتيب الحجز على الرغم من الإبلاغ كان قبل السفر بمدة 4 أشهر. بعد ذلك، لم يقوموا برد المبلغ المطلوب للحجز.

2022/10/26
470
ماذا يمكنني أن أفعل إذا فشلت وكالة السفر في إعادة حجز تذكرتي بسبب حالة طارئة؟
0
س: أود أن أطلب المشورة.
لقد اشتريت تذكرة من وكالة ولكن بسبب عملية جراحية طارئة (جراحة مجازة) لزوجي، لا أستطيع العودة إلى بلدي.
قبل يومين من الرحلة، اتصلت بالوكيل وأبلغته بوضعي وأبلغني أنه يمكن إعادة حجز التذكرة.
قلت على الفور لإعادة حجز الرحلة وتم تقديم شهادة طبية. كانت الرحلة في 22 يونيو 2023 وحتى هذا التاريخ، لم يتم حل المشكلة بين الوكالة وشركة الطيران.
والآن يطلبون نسخة من عقد الزواج والتي قدمتها.
أقدر إذا كان بإمكانك تقديم المشورة لي بشأن أفضل طريقة للمضي قدمًا.

2023/07/31
178
Missed fitness session, now facing a "no show" fee. How can I get a refund?



2
Q: Dear Sir/Madam,
I went for a session at a fitness studio in Dubai. Before booking an appointment, you have to pay for the session. They send you a payment link and then you can book a session.
So I did this, I paid using the payment link they sent to me. I booked my appointment for tonight at 7:30 pm. I was unable to make my appointment due to client meetings running overtime. I work in a law firm myself, so you can understand how it is sometimes.
They sent me a message on WhatsApp that they would mark me as a “no show” and then they sent me a screenshot of their booking and cancellation policy, which they should have informed me of before, but failed to.
Their booking & cancellation policy states that "no show" is 100% fees applicable. My argument is that I deserve a refund of my money as they did not inform me of such a policy PRIOR to anything.
What can I do to get my money back?




2024/01/18
72
المدونة القانونية
1 متاح 1 • عرض الجميعالتوكيل وخدمات كاتب العدل الأخرى المُقدمة عبر الإنترنت في دولة الإمارات 28
مع بدء تطبيق الإجراءات الجديدة ذات الصلة بإصدار التوكيل عن بُعد في دولة الإمارات، بعد أن كان من الضروري مثول الموكل بشخصه أمام كاتب العدل لإثبات هويته ورغبته في إصدار التوكيل، نقدم لكم هذا المقال المُوجز لبيان الخطوات التي يجب عليك اتباعها لإصدار التوكيل.
2021/06/08
19248
قوانين وتشريعات
4 متاح 4 • عرض الجميعFederal Law No. (24) of 2006 On Consumer Protection 8
The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.
2006/08/13
9963
Federal Law No. (5) of 1985 On the Civil Transactions Law of the United Arab Emirates 96
The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.
1985/12/15
148541
Federal Law No. (15) of 2020 on Consumer Protection 0
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
2020/11/10
614
Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection 0
The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.
2007/03/29
223

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عرض الجميعCan I renew my trade license and visa if I have multiple cheque execution cases filed against me? 0
Hello,
I have multiple cheque execution cases filed against me due to financial strains last year.
My trade license and visa will expire next month, along with my Emirates ID.
Is it possible for me to renew my license and visa along with EID prior to settling the execution cases?
The trade license and visa were issued by the free zone authority.
I look forward to your response.
Thanks.
2025/05/01
44
How to file a case against my former company for unpaid salary I was not on their visa? 0
Dear Legal Advice Middle East,
I hope you are well.
I am seeking legal advice regarding an unpaid salary issue with my former employer, [-----]2 LLC. I was employed with them from December 4, 2024, to January 7, 2025, on a monthly salary of 5,000 AED.
However, I only received a partial payment of 2,473 AED on February 24, 2025. The remaining 2,527 AED is still unpaid.
I submitted a complaint to MOHRE on March 2, 2025, but I am unable to proceed further through their official channels.
This is because I was working under the visa of my previous employer, [---] LLC, and not under [----]’s sponsorship.
As a result, I do not meet the criteria to file a labor complaint via the MOHRE app or hotline.
Given this situation, I would appreciate your guidance on how I can legally pursue the recovery of my remaining salary, considering the complications related to my visa status during the employment.
2025/04/30
23
After closing the company, can an investor stay in the UAE until the residence visa expires? 0
Hello,
An investor has a residence visa valid until February 2027; however, he wishes to close the company before the current license expires in December 2025.
Can the investor still legally reside in the UAE until the residence visa expires?
2025/05/02
22
Can I return to Dubai after 12 years away on a new employment visa? 0
Hello,
I came from Dubai to India on emergency leave, but unfortunately, I did not return. It has now been 12 years. Can I go to Dubai on a new visa?
I have already received a new employment visa from another employer.
Can I return to Dubai, or will there be any problems with UAE immigration?
Please advise!
2025/04/30
18
Employer agreed to settle before MOHRE. What if they don’t pay the promised amount? 0
Hello,
I already have a dispute order with MOHRE. Then my employer became willing to settle the case.
What should I do in case they do not follow through with the promised amount to pay?
2025/04/29
41

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عرض الجميعHow to claim compensation after receiving a court judgment in my favor for a car accident? 0
Good day,
I need help, please. I was involved in an accident. I was run over by a car and I was not the guilty party.
Now, I have received the judgment order from the court.
How do I submit it to claim my compensation from the guilty party?
Thank you!
2025/05/02
22
Is overtime applicable on work-from-home days under company’s policy? 0
Hello,
The company has a policy allowing employees to work from home once per week.
Now, employees are asking if overtime is applicable for those who work from home as well.
Could you please clarify?
Thank you!
2025/05/02
19
Can the landlord send me an eviction notice for non-payment despite submitting an offer and deposit at RDC? 0
I’ve lived in my building for over 4 years, with the most recent rent being AED 50,000. Each year, the management collects cheques and extra AED 2,400–2,500 cash (no receipt) for management and Ejari fees.
My contract was due for renewal on 15 Feb 2025, but management delayed, demanding a 10% rent increase even though no formal 90-day notice and the RERA index did not allow it.
After a month of excuses, the manager called on 12 March, insisted increase to 55K, and threatened eviction if I refused. When I referenced RDC, he hung up. The next day, he again made unprofessional remarks, so I decided to go with RDC.
I submitted my offer and deposit on 13th March, but the management didn’t respond. The case went to the judge on 14 April he ruled in my favor.
On 30 April, I applied for the execution of the ruling, and RDC says I can renew Ejari only on 8th May at DLD with cheques given to them.
However, on 1st May 2025, I received a notarized eviction notice for non-payment of rent and communication.
My question is, what will happen at DLD now?
2025/05/02
10
Can I resign during the probation period without serving a three-month notice to take another job? 0
I am working in the private sector, and currently I am in the probation period. I got a government job, so I submitted a one-month resignation notice.
My current company rejected my one-month notice and ordered me to serve a three-month notice (as per the contract).
I enquired with One Time Centre, and as per their advice, after one month, I can stop work and register a complaint against my company.
For this matter, how will the UAE law help me to solve it?
2025/05/02
10
Can the employer force the housmaid to work for unlimited hours without rest? 0
Hi
I'm a nanny, and at the same time, I work as a housemaid (khadama) here in the house. I work, but as I know, the nannies and housemaids have different rights, and my employer doesn't give me rest.
My work starts at 7:30 am and then finishes at 10 pm or less. It depends on whether the baby is asleep or what time they will take on me if not yet asleep. Is this right?
Also, at the time of eating, I'm still working because the baby is with me, so I just let her sit in her chair. That's how I eat.
Please answer me. I want to know my rights.
Because if I can leave during the 6-month probation, I want to take it if the employer is this kind. I don't know.
They are also expats, but they don't follow the rules of the UAE regarding a housemaid.
2025/05/01
24

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عرض الجميعWhat legal action can a company take to recover an amount from a non-paying customer? 0
Hello,
We are a building materials trading company based in the UAE. We supplied materials worth AED 50,000 to a customer around 8 months ago, but despite repeated follow-ups and reminders, no payment has been made to date.
We would appreciate guidance on the following:
1. What legal action can we take to recover the amount?
2. What documents should we have ready (e.g., delivery notes, invoice, emails)?
3. How long does the legal process typically take in the UAE for such cases?
4. Is there a recommended timeline or deadline after which legal steps should be initiated?
Thank you in advance for your advice!
2025/04/25
54
هل يمكن الزواج من إماراتي عسكري متقاعد عالمعاش بدون تقديم موافقه من جهه العمل؟ 0
السلام عليكم
هل يمكن الزواج من إماراتي عسكري متقاعد عالمعاش بدون تقديم موافقه من جهه العمل؟
وإذا تم الزواج فعلاً، هل يتاثر الزوج أو يتعاقب؟
وفي حال لم يقل الزوج مكان عمله، هل المأذون له طريقه ليعرف جهه العمل؟
هل يمكن الزواج عن بعد إذا كان الولي (الأخ) خارج الإمارات ولا يحمل هويه إماراتيه؟
وهل يجب فقط الشهود من نفس جنسيه الزوجة؟ هل هذا شرط ؟
واذا لم يتوفر، لا أستطيع تقديم طلب نهائي من شهود جنسيات أخرى مع العلم أن الزواج خارج المحكمة مع مأذون في عجمان.
مع العلم أن الزوج إماراتي متقاعد والزوجه أردنية (مطلقه مع شهادة طلاق صادرة من وزارة العدل بينونة كبرى) وشهادة وفاة ولي الأمر (والدي) من الإمارات، وفحص طبي من الإمارات.
2025/04/24
31
هل تقسم الأملاك بعد الطلاق بين الزوجين وفق القانون الإماراتي؟ 0
هل تقسم الأملاك بعد الطلاق بين الزوجين وفق القانون الإماراتي؟
2025/04/25
26
كيف يمكنني الاستعلام عن قضية إبعاد أمني ومحاولة العودة إلى الإمارات؟ 0
السلام عليكم،
أود الاستفسار بشأن قضية إبعاد زوج خالتي من دولة الإمارات العربية المتحدة. زوج خالتي كان مقيماً في الإمارات وكان قد وُلد وترعرع هناك.
في عام 2013 تم إبعاده من الإمارات، وكان ذلك نتيجة لسياسات حكومية كانت تستهدف مجموعة من المقيمين في تلك الفترة، وهو لم يكن قد ارتكب أي مخالفة في ذلك الوقت وكان يُعتبر ضحية للسياسات المتبعة.
أرغب في معرفة الإجراءات التي يجب أن أتبعها حالياً من أجل رفع هذا الإبعاد وتمكينه من العودة إلى الإمارات.
أرجو أن توضح لي كيف يمكنني مساعدته في هذا الموضوع.
شكراً جزيلاً.
2025/05/01
16
How can we recover a salary advance to a new employee if he fails to come to duty and uses alcohol? 0
As the HR manager of a company, I have issued a salary advance to the employee. Upon joining, he failed to go to duty and used alcohol daily in the camp.
I have a signed thumb-impression cash receipt. What options do I have to recover the AED 7000 advance paid to the employee?
Please help.
Regards,
B.
2025/04/16
53
احصل على عروض أسعار من محامين
ابحث عن المحامي المناسب لاحتياجاتك القانونية.
أرسل طلبك واحصل على عدة
عروض تنافسية من
محامين مؤهلين.
أسئلة شائعة
عرض الجميع هل تبحث عن شيء آخر؟
اطلب استشارة من محامٍ