س: الأعزاء جميعًا، طاب يومكم أنا مسلم أقيم في دولة الإمارات. لقد اشتريت علبة شرائح مكرونة من متجر هنا. مكتوب على العلبة (مكرونة باللحم البقري) باللغة الإنجليزية، لكن كتبت المكونات باللغة الصينية. بعد أن تناولت قطع قليلة منها، اطلعت صديقتي على المكونات (تستطيع صديقتي أن تقرأ الصينية) وقالت أنه مكتوب أن هناك لحم خنزير في المكونات. هذا ضد ما أدين به بصفتي مسلمًا، وأود أن أطلب تعويضًا. هل تصلح هذه كقضية؟ شكرًا لك. إ.

س: مرحبًا سيدتي، جاء أحد وكلاء المبيعات مؤخرًا إلى منزلنا (حوالي الساعة 8 مساءً) لتجربة مكنسة كهربائية باهظة الثمن. بعد العرض التوضيحي، قررت أنا وزوجتي شراء واحدة حيث أنه عرض نظام سداد بالتقسيط لمدة 12 شهرًا. في اليوم التالي، تواصلنا مع الوكيل وأخبرناه أننا لن نواصل عملية الشراء ولكنه أخبرنا أننا سنذهب إلى السجن وفقًا للقانون وأنه لا توجد طريقة لإعادة السلعة حيث أن عقد البيع يتضمن بند ينص على أن العميل لا يمكنه إرجاع المنتج بمجرد استلامه. حتى الآن، لم ندفع لهم أي شيء لأنهم طلبوا منا في بداية الأمر الدفع بنظام الشيكات. ولكنهم بعد ذلك طلبوا منا الدفع نقدًا في الشهر الأول.

Q: I'm residing in Kingdom of Saudi Arabia and a citizen of India. I ordered a new Samsung Galaxy Edge Plus mobile on 05-04-2017 from www.dubaiphonestoes.com which is located in Office No-03, Ayal Nasir 116-447 Deira, Dubai, UAE. I received the product through DHL and Fetchr on 09-04-2017 and I paid SR1250. On 14-04-2017 when I unpacked the phone I was shocked because the phone was not the normal one what I ordered and it was a customized model mobile for AT&T. I can’t use my Saudi SIM-cards in the mobile. Also, the box for phone says the mobile color is Safire black and the product inside is gold. How it comes? They also specify the country of origin is Dubai and the product is from the USA. And when I made the order in the special request I mentioned I need a 64 GB Phone and they sent me a 32 GB phone. The website www.dubaiphonestores.com is registered in an Indian address and they are operating from Dubai. How can I legally fight with them with UAE laws?

Q: Dear Sir/Madam, We are a Dubai-based LLC that purchased merchandise from another Dubai-based LLC. The stock was delivered in Hong Kong for our Asia business. This transaction occurred between two Dubai firms and was out of scope. However, upon inspection, the goods were found to be inauthentic. We have given the supplier several weeks to provide evidence of their authenticity, but they have failed to do so. Tests conducted in China and Hong Kong have confirmed their inauthenticity. We are seeking a refund of €83,655 for the goods, as well as reimbursement for additional warehousing and shipping costs totaling approximately €15,000 since January. We possess all necessary evidence, including communications with the supplier wherein they confirmed the authenticity of the goods, as outlined in the contract terms and their invoice. Selling inauthentic goods is considered a criminal offense in some countries, and we cannot afford to be associated with such practices, resulting in significant losses for our business.

Q: Dear Lawyers, I purchased an item online, the money was taken, and I was then informed they did not have the product. I requested a refund, but it has been 2 months now, and I have called them every day. They have not returned the money and are ignoring my calls. The amount was 2,500 AED. What should my next step be?

Q: My labor implementation case is currently in progress. Despite taking several steps, such as inquiring about the bank account and blocking the traffic file, my employer has not responded and disregarded the court's decision. As a result, I requested a travel ban, and the court accepted my request. Now, the employer is actively working to lift the travel ban. He has submitted six requests to the court for its cancellation, arguing that he is a local, the company is an LLC, and he comes from a reputed family. He also stated that the highest court had declared the travel ban to be a violation of human rights and that the non-payment was due to the company’s financial losses, not the manager’s fault. However, the court rejected his request. The employer has now filed a grievance with the Execution Circuit for the Court Head. Could you advise me if there is anything I need to do? Should I just patiently wait to see how the court proceeds with the case against the company manager?

The UAE has had tremendous economic development over the last two decades, which can be attributed to the country’s expanding market and large inflow of investments. The demonstrated level of preparedness and equanimity is evident in the legislative framework, characterized by the ongoing and systematic updates of laws. This proactive approach aims to align the legal landscape with the dynamic trajectory of economic advancement, ensuring continual synchronization with the prevailing progress.

The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.

The provisions of this Decree-Law, known as the "New E-commerce Law", govern E-commerce regulations in the United Arab Emirates. The New E-commerce Law repeals the previous UAE E-commerce Law (Federal Law No. (1) of 2006 Concerning Electronic Transactions & Commerce).

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.

Cabinet Resolution No. (28) of 2023 on the Executive Regulations of Federal Decree-Law No. (46) of 2021 on Electronic Transactions and Trust Services