Q: I bought a holiday package from a tourism company. The main privilege is to get a 6N/7D annual holiday for 2 adults and 2 children on a bed and breakfast basis with return airport transfers and 1 sightseeing tour in 4-star associated worldwide hotels for a period of 5 years. Fast forward to my 2nd-holiday request for Jan 6-9, 2025 in Victoria, British Columbia, Canada, the hotels they've been providing me are all non-inclusive of breakfast and mostly are 3-star rated except Double Tree by Hilton hotel. I insisted that I would not accept any of the hotel options since they were not following the contract by not providing breakfast as well. What they did is they provided me options with breakfast but all are located in Toronto, Ontario, Canada. My flight ticket and itinerary are arranged, and although they don't say it, what they imply in their last proposal is for me to change the state I should visit in Canada. I want to know if they are allowed to do this or if I can sue them.

Q: Dear Sir/Madam, I paid 13,000 DHMs for a tour package to a tour agency in Dubai but encountered persistent difficulties in booking a holiday through the company. They cited excuses related to time constraints and peak season challenges. After persistent attempts, we decided to embark on a trip to Sri Lanka. Despite confirming arrangements with the company, upon reaching the hotel, we discovered no reservation was made. This left us stranded, forcing unplanned and costly accommodation due to the hotel's exorbitant asking price. While initially assured by the agency that bookings were in order, subsequent communication admitted their mistake, offering a refund for the hotel. Though appreciative of the proposed refund, the overall dissatisfaction prompts me to consider filing a complaint with the Consumer Court. I seek guidance on procedures for addressing tour package issues, cancellations, and seeking compensation for package costs, unplanned hotel expenses, and the mental pressure endured.

Q: Dear Sir, We paid AED 7000 to a tourism company for a holiday package. They were replying to our messages for a few weeks but now all their contact numbers are closed and they don't respond to our emails. They are not providing any of the services mentioned in the contract. We request you to guide us on how we can file a complaint against this company and get our money back. Thank you

An interview-format article covering the topic of contracts in the UAE. This is from the legal podcast of lawyer Ludmila Yamalova, the founder of Lawgical with LYLAW.

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.